Difficulty with Operation

If you think there is a problem with the machine, make a copy first. If the copy looks good, the problem is probably not the machine. Check the table below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

 

 

 

Printing and Receiving Faxes

 

 

 

 

 

 

 

 

Condensed print and

If your copy looks good, you probably had a bad connection, with

 

 

 

horizontal streaks/top and

static or interference on the phone line. Try again and see if there is

 

 

 

bottom of sentences are cut

an improvement.

 

 

 

off.

If a copy looks worse, then call your Brother dealer for service.

 

 

 

 

 

 

 

 

Vertical streaks/black lines

Sometimes you may see vertical streaks/black lines on the faxes you

 

 

 

appear on the fax you receive

receive. Either the machine’s primary corona wire for printing may

 

 

 

 

be dirty, or the sending party’s fax scanner may be dirty. Clean your

 

 

 

 

primary corona wire, or ask the sender to make a copy to see if the

 

 

 

 

problem is with the sending machine. Try receiving from another

 

 

 

 

fax machine. If the problem continues, call Brother dealer for

 

 

 

 

service.

 

 

 

 

 

 

 

 

Machine goes into receive

If the machine is set to Fax Detect (with an External Telephone)

 

 

 

mode when the caller is not a

ON, it is more sensitive to sounds. The machine may mistakenly

 

 

 

fax

interpret certain voices or music on the line as a calling fax machine

 

 

 

 

and respond with fax receiving tones. Deactivate the fax by pressing

 

 

 

 

Stop/Exit. Try avoiding this problem by turning Fax Detect (with

 

 

 

 

an External Telephone) to OFF. (See Fax Detect (with an External

 

 

 

 

or Extension Telephone), page 29.)

 

 

 

 

 

 

 

 

Phone Line or Connections

 

 

 

 

 

 

 

 

 

Dialling does not work

Check for a dial tone. Change TONE/PULSE setting. (See Setting

 

 

 

 

the Dialling Mode (Tone/Pulse), page 21.) Check all line cord

 

 

 

 

connections. Check power cord connection. Send a manual fax by

 

 

 

 

lifting the external telephone’s handset, and dialling the number.

 

 

 

 

Wait to hear fax receiving tones before pressing Fax Start.

 

 

 

 

 

 

 

 

The machine does not answer

Make sure the machine is in the correct receiving mode for your

 

 

 

when called

setup (either Fax, Fax/Tel (F/T) or TAD). Check for dial tone. If

 

 

 

 

possible, call the machine to hear it answer. If there is still no

 

 

 

telephone’s handset

answer, check the telephone line cord connection. If there is no

 

 

MAINTENANCE

then Fax Start. If you hear no dial tone, check telephone line cord

 

 

 

ringing when you call the machine, call your Telephone Company

 

 

 

 

to check the line.

 

 

 

No dial tone on the external

Lifting the external phone’s handset—OR—press any dial pad key

 

 

 

 

connections at the machine and wall socket. Check that the external

 

 

 

 

 

 

 

telephone is connected to the machine correctly. Test the wall

 

 

 

 

socket with another single line telephone. If no dial tone on the wall

 

 

 

 

outlet, call your Telephone Company.

 

 

 

 

 

 

 

 

Troubleshooting and Maintenance 123