Document Jams and Paper Jams

Based upon where the original document or printed sheet is jammed, follow the appropriate set of instructions to remove it.

Document Jam

The documents were not inserted or fed properly, or were too long.

1 Open the control panel.

2 Carefully pull the document toward the front of the machine.

3 Close the control panel and press Stop/Exit.

Paper Jam

Before you can clear a paper jam error, you must find out where the paper is stuck. Use the diagram below to help locate the position of the paper.

Do not force the jammed paper from the paper tray because you may damage the machine and cause toner to scatter.

After you have used the machine, some internal parts of the machine are extremely HOT! When you open the top cover of the machine, never touch the shaded parts shown in the following diagram.

HOT!

Inside the Fax Machine

MAINTENANCE

Troubleshooting and Maintenance 121