Brother MFC7150C, MFC7160C

233

TROUBLESHOOTING AND MAINTENANCE

Replace the multi-purpose sheet feeder.

Paper is jammed inside back of MFC.

Release Lever (Blue)

Hold Up Lever

Pull the paper out of the back of the MFC while holding up the blue

release lever at the rear of the MFC.

Close the top cover.

Replace the multi-purpose sheet feeder.

Contents

Main Year 2000 Compliant provided that If You Need to Call Customer Service sales receipt i Brother Numbers Fax-Back System Brother on the World Wide Web Brother Bulletin Board For Customer Service Ordering Accessories and Supplies ii T able of Contents iii iv On-Screen Programming Receive User-Friendly Programming Initial v Send Before You Begin Basic Sending Operations Advanced Sending Operations vi Remote Fax Options Fax Forwarding/Paging Setting Fax Storage Changing Remote Access Code Remote Retrieval Printing Reports vii Remote Retrieval Copy Operations Basic Copy Operations Copy Quality Temporary Settings viii Changing Default Settings Video Capture to PC Setting Up the MFC and Computer to Work Together Before You Install Multi-Function Link Pr o Software ix Using the Brother MFC-7100 Series Printer Driver The Paper Tab The Quality/Color Tab The Control/Maintenance Tab x Using the Multi-Function Link Pro Software Introduction Sending a Fax from Y our PC Receiving Faxes into the PC xi Using Automatic E-Mail Printing Automatic E-mail Printing (For Windows 95 and 98 Only) xii Color Faxing with 3D FaxSpeed (For Windows 3.1, 3.11, 95 and 98 Only) How 3D FaxSpeed Works Quick Start Procedures xiii CHAPTER ONE Introduction Using This Manual Finding Information 2 Test Sheet Procedures (For USA Onl y) About Fax Machines Fax Tones and Handshake ECM (Error Correction Mode) 4 26 25 19 17 Set Clear MFC 7150C Control Panel Overview Hold Dial Pad Redial / Pause Hook MFC 7160C Control Panel Overview Set Clear Volume High / Low Shift Page CHAPTER TWO MFC Setu p and Connections Caution 8 Packing List Make sure you have the following items: Choosing a Location NO ! NO ! NO ! 10 Assembly SET CARTRIDGES OFFLINE PLS OPEN COVER OFFLINE Page 12 Page Page Installing the Ink Cartridges 16 Important DID YOU CHANGE BLCK?1.YES 2.NO 18 PRINT OK? 1.YES 2.NO Special Line Considerations Roll Over Phone Lines Two-Line Phone System 20 Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD, and Two-Line Telephone Multi-Line Connections (PBX) 22 Custom Features on a Single Line Connecting an External Telephone Answering Device (TAD) Sequence Connections Connecting an External Telephone 24 CHAPTER THREE Paper About Brother Paper 26 Paper Specifications for Casette and Manual Feed Slot Print Area 28 CHAPTER FOUR On-Screen Programming User-Friendly Programming Function Mode 1.FAX 2.PRINTER 3.COPY 4.VIDEO 30 Alternating Displays FAX: NO. & START SCAN READY COPY: PRESS COPY SCAN READY Function Selection Table 1. Fax Functions 4. REMAINING JOBS 3. SETUP SEND 2. SETUP RECEIVE 32 0. TEL SERVICE 2. Printer Functions 8. SETUP MSG CTR (For MFC 7160C Only) 34 4. Video Functions 3. Copy Functions CHAPTER FIVE Initial Setup Getting Started Setting Dialing Mode (Tone/Pulse) DIALING:TONE? DIALING:PULSE? 36 Setting Date and Time ENTER YEAR:XX ENTER MONTH:XX ENTER DAY:XX Entering Text 38 Setting Beeper Volume Setting the Handset Volume Setting the Speaker Volume (For MFC 7160C Only) 40 Setting the Ring Volume Memory Storage Delayed Timer SET TIME:12:34 Setup Receive Basic Receiving Operations Setting the Select Answer Mode Mode Light How it works When to use it Page # 2. FAX 42 To select or change your Answer Mode Setting Ring Delay Setting F/T Ring Time (For FAX/TEL Mode Only) RING TIME:20 SEC 44 Record F/T OGM (FAX/TEL Outgoing Message) (For MFC 7160C Only) Easy Receive Printing a Reduced Incoming Document 5.REDUCTION Recommended Reductions 46 Setting Paper Size 6.PAPER CHANGE REDUCTION Advanced Receiving Operations Operation from Extension Telephone For FAX/TEL Mode Only Changing Remote Codes 48 REMOTE ACT.:ON? FAX RECEIVE: * 51 Page 50 Setting Up Sequential Polling Receive POLLING RX:OFF? SELECT <- -> & SET POLLING RX:ON? ENTER FAX NO. ONLINE Canceling a Scheduled Job 4.REMAINING JOBS Distinctive Ringing 52 Registering the Distinctive Ringing Pattern DISTINCTIVE:OFF? DISTINCTIVE:SET? Caller ID Viewing Caller ID List 54 Clearing a Caller ID Stored in Memory Printing Caller ID List Page 56 ADF (Automatic Document Feeder) Resolution Manual Transmission Automatic Transmission Manual and Automatic Fax Redial Dual Access 58 Real Time Transmission 9. REAL TIME TX Checking Job Status Canceling Jobs in Memory Basic Sending Operations Composing Electronic Cover Page 1.COMMENT OFF 2.PLEASE CALL 60 Cover Page for Next Fax Only 1.COMMENT OFF 2.PLEASE CALL 5.(USER DEFINED) COVERPAGE:OFF? COVERPAGE:ON? 1.COMMENT OFF 2.PLEASE CALL 5.(USER DEFINED) 6.(USER DEFINED) 62 Using a Printed Cover Page Cover Page Message Composing Your Own Comments Contrast 64 Advanced Sending Operations Overseas Mode 5.OVERSEAS MODE Call Reservation CALL RESERVE:OFF CALL RESERVE:ON CALL BACK:OFF? CALL BACK:ON? 66 Print Sample Call Back Message Delayed FAX 1.DOC 2.MEMORY OTHER SETTINGS? 1.YES 2.NO Broadcasting 68 Multiple Resolution Transmission Setting Up for Polling Transmit POLLED TX:OFF? SELECT <- -> & SET 1.DOC 2.MEMORY 70 Interrupting Delayed Fax and Polling Transmit Jobs CHAPTER EIGHT Setup Auto Dial Numbers Storing Numbers for Easy Dialing Storing One Touch Dial Numbers 72 Storing Speed Dial Numbers SPEED-DIAL? # #05: ENTER & SET 74 Changing One Touch and Speed Dial Numbers Setting Up Groups for Broadcasting SELECT ONE-TOUCH SETUP GROUP:GO ENTER & SET G01:*O5#O9 NAME: Page CHAPTER NINE T elep hone (Voice) Operation Dialing Options Manual Dialing 78 One Touch Dialing Speed Dialing Access Codes and Credit Card Numbers Hold Pause 80 Tone/Pulse Searching Telephone Index Answering Calls with the Speaker Phone (For MFC 7160C Only) Remote F ax Options CHAPTER TEN (For MFC 7150C Only) Fax Forwarding/Paging Programming a Fax Forwarding Number 82 Programming Paging Number PAGING? PAG#: Setting Fax Storage FAX STORAGE:OFF? ERASE ALL FAX? 84 Changing Remote Access Code Remote Retrieval Using Remote Access Code 86 Remote Commands Remote Control Commands Details Operation Retrieving Memory Status List Retrieving Fax Messages 88 Changing Fax Forwarding Number MFC Settings and Activity 1.XMIT REPORT 6.MEMORY STATUS Printing Reports 90 To Print a Report Transmission Verification (Xmit) Report Activity Report Interval INTERVAL? M essage C ent er CHAPTER TWELVE (For MFC 7160C Only) Introduction Message Center Mode 92 Flexible Memory Settings (Message Storage) Setting Up Message Center Setting Message Storage FAX:OFF? VOICE:ON? Recording Message Center Outgoing Message (OGM) MSG CTR OGM? SELECT & SET 94 Listening to Outgoing Message (OGM) Erasing Outgoing Message (OGM) Activating Message Center Mode Message Indicators Playing Voice Messages and Memos Printing a Fax Message PRINT FAX? 96 Backup Printing Option BACKUP PRINT:ON Erasing Messages ERASE THIS MSG.? 1.YES 2.NO Setting Maximum Time for Incoming Messages MESSAGE 30 SEC? 98 Setting Toll Saver ICM Recording Monitor Recording a Memo Recording a Conversation Fax Forwarding/Paging Programming a Fax Forwarding Number FAX FORWARD? FWD#: ENTER & SET 100 Programming Paging Number PAGING? PAG#: Remote Retrieval Using Remote Access Code Changing Remote Access Code 102 Remote Control Commands Remote Control Commands Details Operation Retrieving Memory Status List Retrieving Fax Messages 104 Changing Fax Forwarding Number Basic Copy Operations Copying One Page COPYING P.01 Copy Operations 106 Making Multiple Copies MULTI COPY:STACK MULTI COPY:SORT Making Enlarged or Reduced Copies (Temporary Setting) Page 108 Copy Quality Temporary Settings Using the Copy Quality Key Using the Paper Type Key PAPER:PLAIN ONLINE SELECT & SET 110 Using the Brightness Key Copy Quality Default Settings Changing Default Settings Press and . is default Function 3 112 Select Paper Type 1.PAPER TYPE PAPER:PLAIN PAPER:INK JET PAPER:GLOSSY PAPER:TRNSPRNCY Select Copy Quality QUALITY:NORMAL QUALITY:HIGH QUALITY:DRAFT Select Type of Original 114 Color Adjustment B: + R: + G: + Selecting a Single Color (One Color) 116 Memory Full Message MEMORY FULL P.01 ONLINE COPY TO COPY STOP TO ABORT Legal Limitations Page Getting Started CHAPTER FOURTEEN Walk-Up Video Printing 120 Auto Switch VIDEO:PRESS COPY CAPTURE READY Color Video Printing VIDEO:PRESS COPY CAPTURE READY Black & White Video Printing Video Print Quality Temporary Settings Using the Copy Quality Key QUALITY:NORMAL ONLINE 122 Using the Paper Type Key PRESS COPY KEY PRINTING Using the Brightness Key 124 Changing Default Settings DEFAULT SETTINGS Press and . Function 4 is default 126 Setting Paper Type 3.VIDEO TYPE Setting Video Printing Quality Setting Video Type Setting Print Size 128 Video Printing Color Adjustment Video Printing Brightness Video Capture to PC Before You Install Multi-Function Link Pro Software Setting Up the MFC and Computer to Work Together 130 If You Dont Have a CD-ROM Drive Computer Requirements Connecting the MFC to the Computer 132 Installing Multi-Function Link Pro Software (CD-ROM 1) IMPORTANT Overview of Basic Steps Choosing the Software to Install Install Multi-Function Link Pro Software Other Options 134 Installing the Brother Software Page 136 Helpful Hints for Windows 3.1, 3.11, 95 and 98 Receiving Messages into the PC 138 Multi-Function Link Pro Mode Features CHAPTER SIXTEEN Using MFC as Printer 140 Printer Driver Choosing the Right Kind of Paper Multi-purpose Sheet Feeder Loading Paper 142 Manual Feed Slot Setup for Envelopes 144 Simultaneous Printing/Fax Printer Operation Keys On/OffLine Key Reset Key Priority Key Ink Management Key 1.CLEANING 2.REPLACE INK Turning Off Bi-directional Printing 3.BI-DIR PRINT Page Printer Emulation CHAPTER SEVENTEEN Using the Maintenance Utility Program for Printing from DOS Maintenance PC Printin g 148 Data 1 Data 2 Installing the Brother MFC-7100 Series DOS Tools Page 150 Paper Size User Defined Paper Size Paper Source Feeder Manual Feed Orientation Scaling 152 Copies Collate Reverse Order Page 154 Quality Media Color/Mono Color Mono Controlling the Color 156 Document Custom Setting Color Matching Halftone Pattern Effect Page Monitor Calibration Bi-Directional Printing Maintenance The Cleaning Tab Test Print 160 The Printer Adjustment Tab Page 162 Multi-Function Link Pro Page 164 Sending a Fax from Your PC Sending a Quick Fax Sending a Fax from the Main Menu 166 Sending a Fax from a Windows Application Receiving Faxes into the PC Checklist for the MFC Viewing Received Faxes 168 Scanning a Document TWAIN COMPLIANT Accessing the Scanner Scanning a Document into the PC Settings in the Scanner Window 170 PreScanning an Image 172 Brother Resource Manager Video Capture from the PC Connecting Your Video Equipment 174 Capturing An Image Page 176 NetCentric Internet Fax Using Internet Faxing with NetCentricTM FaxStorm 178 Before You Begin Compatible Operating Systems Your Fax Service Account Receiving Faxes Installing NetCentric FaxStorm 180 Overview of Utilities Contact Manager Cover Page Builder Print Driver Accessing NetCentric FaxStorm Sending Faxes 182 General tab Page 184 Attachments Tab Options/Sender Tab Sending a Fax from Other Windows Applications 186 Setting Up Contacts in the Contact Manager To add a New Contact to the All Group: 188 Setting Up Multiple Addresses 190 Moving or Copying a Contact to Another Group Creating a Group for Broadcasting Managing Your Faxes in the Status Manager Accessing the Status Manager Checking the Status of Sent Faxes (Outbox) 192 Viewing Faxes You Received (Inbox) Managing Faxes from Your Account Page Accessing Your Account Page Page 194 Customer Support Using Automatic E-Mail Printing 196 Main Features If Y ou Are Using K orean Windows Automatic E-Mail Printing is for Windows 95 and 98 Only Setting Up Automatic E-Mail Printing Setting Up the Server 198 Setting the Check Time Page 200 Color Faxing with 3D FaxSpeed (For Windows CHAPTER TWENTY-ONE 3.1, 3.11, 95 and 98 Only) How 3D FaxSpeed W orks Special Coded Format (InfoImage) Installing 3D FaxSpeed Selecting Multi-Function Link Pro As Your Fax Application 204 Creating 3D FaxSpeed Read Module Disks for Recipients Quick Start Procedures How to Send an InfoImage 206 Using the 3D FaxSpeed Macro How to Read an InfoImage that Was Printed at Your MFC How to Read an InfoImage that Was Received Into MFL Pro To read an InfoImage after viewing it in the MFL Pro Viewer/Editor: 208 If the Recipient Uses Another Fax Application 3D FaxSpeed Read Module for Recipients If the Recipient Uses a Fax Machine and Scanner 3D FaxSpeed Read Module for Recipients Page Memory Board Optional Memory for the Fax Operations CHAPTER TWENTY TWO Optional Accessories (For MFC 7160C Only) 212 Installing the Optional Memory Board Page Page CHAPTER TWENTY THREE Important Information Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. 216 ImportantAbout the Interface Cable Federal Communications Commission (FCC) Declaration of Conformity (For USA Only) 218 Industry Canada Compliance Statement (For Canada Only) Attention Page 220 Notice Disclaimer of Warranties Compilation and Publication Notice 222 Trademarks Product Description Fax Specifications CHAPTER TWENTY FOURE Specifications 224 Printer Specifications Printing Controller 226 Print Media Troubleshooting Fax-Back System Troubleshooting and Maintenance 228 Error Messages Document Jam 230 Printer Jam or Paper Jam Page 232 Page 234 If You Are Having Difficulty with Your MFC TROUBLESHOOTING AND MAINTENANCE or 236 How to Improve Print Quality Test Print 1.TEST PRINT Cleaning the Print Head Caution Aligning Ink Cartridges 238 360 DPI ADJUST 3.BI-DIR PRINT ENTER NO.(1-9) 720 DPI ADJUST Packing and Shipping the MFC Page Page 242 Regular Maintenance Cleaning the Scanner Cleaning the MFC Printer Platen Cleaning the Pick-up Roller Replacing the Ink Cartridges 244 Page 246 For Customer Service Glossary 248 Page 250 Page 252 Index A B C 254 D E F G H I J L 256 Q R O P S T U V W Page Year 2000 Compliant provided that * Visit us on the World Wide Web http://www.brother.com