Brother PS-9000 user manual Questions & Answers, Searching

Questions & Answers

This chapter answers questions and offers solutions to problems that might arise when using the product.

Symptom	Cause	Remedy
CD-ROM is	If your computer does not	In this case, run “autorun.exe” in the root directory
inserted, but	support Autorun, the main
	menu will not automatically	(D:\ if the CD-ROM is loaded in drive D of the
does not start
	appear after the CD-ROM is	computer) of the CD-ROM.
automatically.
	inserted.
		Check for the following, and then initialize the PS-9000 to
PS-9000 is not		its factory default settings and set it up from the beginning.
found after	Make sure that the LINK LED	•Check if the PS-9000 is turned on.
searching	is blinking. If the LINK LED is	•Check if the network cable is inserted correctly
	not blinking, PS-9000 may not	to the PS-9000.
during setup
	be properly connected to the	•Check if the network cable is broken.
with the	network.	•Check if the LINK LED of the PS-9000 and the
Brother		Ethernet hub is blinking.
PS-9000		•Check if the Ethernet hub is working properly.
Utility.	If communication is limited to TCP/	If a personal firewall is activated, deactivate it. If
	IP, the PS-9000 may not be found.	TCP/IP filtering limitations are applied, remove them.
		Check for the following, and then initialize the PS-9000 to
		its factory default settings and set it up from the beginning.
		•Check if the PS-9000 power is turned on.
	Make sure that the LINK LED	•Check if the network cable is inserted correctly
		to the PS-9000.
	is blinking. If the LINK LED is
		•Check if the network cable is broken.
	not blinking, the PS-9000 may
		•Check if the LINK LED of the PS-9000 and the
	not be properly connected to
		Ethernet hub is blinking.
	the network.
		•Check if the Ethernet hub is working properly.
		•Check if the PS-9000 and the P-touch are
		connected properly.
		•Check if the USB cable is connected properly.
		Reset the PS-9000 to its factory default settings and
		set it up again from the beginning.
		Example: When sending a ping in Windows® 98
		MS-DOS
The print job is		Go to “Start” – “Programs” – “MS-DOS Prompt”
not printed.		and run “Ping xxx.xxx.xxx.xxx”. You will see the
		message below. “xxx.xxx.xxx.xxx” is the IP
		address of the PS-9000.
	If you are using the TCP/IP	•When there is a reply to pinging:
	protocol, ping the PS-9000	Reply from xxx.xxx.xxx.xxx:bytes=32
	with the set IP address to see if	time=58ms TTL=253
	there is any reply. If there is no	Reply from xxx.xxx.xxx.xxx:bytes=32
	reply to pinging, the IP address	time=58ms TTL=253
	may not be set properly.	Reply from xxx.xxx.xxx.xxx:bytes=32
		time=58ms TTL=253
		Reply from xxx.xxx.xxx.xxx:bytes=32
		time=58ms TTL=253
		•When there is no reply to pinging:
		Request timed out.
		Request timed out.
		Request timed out.
		Request timed out.

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