Cleaning and maintenance

Troubleshooting

Refer to the following if you have trouble using your machine.

Trouble

Causes

Solutions

 

 

 

The printer does not

The cables are not properly

 

plugged in.

 

print.

 

Check the cables, tape cassette, cover

The tape cassette is not

A writing error

or other parts of the printer.

properly placed in the printer.

occurs.

 

 

 

 

The cover is open.

 

 

 

 

Stripes appear on

The tape has run out.

Install a new tape cassette and press

TZ, HG or AL tapes.

the Feed and Cut button.

 

 

 

The ON/OFF button

 

Check the power cable. If the problem

The power cable is not

persists, contact the dealer you

of the printer does

properly plugged in.

purchased the product or a Brother

not light up.

 

service centre.

 

 

 

 

 

Unwanted lines are

The print head of head roller

See p. 34 "Cleaning the print head and

head roller" and clean the print head

printed on tape.

may be dirty.

and head roller.

 

 

 

 

 

The tape does not

 

See p. 33 "Cleaning the cutter blade"

exit the machine

The cutter blade may be dirty.

properly.

 

and clean the cutter blade.

 

 

 

 

 

 

The ink ribbon was slack

 

The ink ribbon exits

when the tape cassette was

Replace the tape cassette with a new

set in the printer.

with the tape.

tape cassette.

The printed tape was forcibly

 

 

 

pulled out by hand.

 

 

 

 

 

 

Check if there are any materials that

 

 

could affect writing to the RFID tag.

"ERROR" message

 

Then, click restart button.

is printed on the

RFID writing has failed.

 

Check if there are any materials

tape.

 

blocking the label output slot or touching

 

 

the tape during the printing process.

 

 

Then, click the restart button.

 

 

 

42

Page 42
Image 42
Brother RL-700S user manual Troubleshooting, Trouble Causes Solutions