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Cleaning and maintenance
Troubleshooting
Refer to the following if you have trouble using your machine.
Trouble | Causes | Solutions | |
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The printer does not | The cables are not properly |
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plugged in. |
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print. |
| Check the cables, tape cassette, cover | |
The tape cassette is not | |||
A writing error | or other parts of the printer. | ||
properly placed in the printer. | |||
occurs. |
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| The cover is open. |
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Stripes appear on | The tape has run out. | Install a new tape cassette and press | |
TZ, HG or AL tapes. | the Feed and Cut button. | ||
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The ON/OFF button |
| Check the power cable. If the problem | |
The power cable is not | persists, contact the dealer you | ||
of the printer does | |||
properly plugged in. | purchased the product or a Brother | ||
not light up. | |||
| service centre. | ||
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Unwanted lines are | The print head of head roller | See p. 34 "Cleaning the print head and | |
head roller" and clean the print head | |||
printed on tape. | may be dirty. | ||
and head roller. | |||
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The tape does not |
| See p. 33 "Cleaning the cutter blade" | |
exit the machine | The cutter blade may be dirty. | ||
properly. |
| and clean the cutter blade. | |
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| The ink ribbon was slack |
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The ink ribbon exits | when the tape cassette was | Replace the tape cassette with a new | |
set in the printer. | |||
with the tape. | tape cassette. | ||
The printed tape was forcibly | |||
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| pulled out by hand. |
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| Check if there are any materials that | |
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| could affect writing to the RFID tag. | |
"ERROR" message |
| Then, click restart button. | |
is printed on the | RFID writing has failed. |
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Check if there are any materials | |||
tape. |
| blocking the label output slot or touching | |
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| the tape during the printing process. | |
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| Then, click the restart button. | |
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