Troubleshooting

I cannot complete the wireless network setup configuration.

Question

Interface

Solution

 

My machine does not

wireless

Turn your wireless router Off and back On. Then try and configure the

 

connect during wireless

 

wireless settings again.

 

setup?

 

 

 

 

 

 

 

Are your security settings

wireless

Reconfirm and choose the correct security settings.

 

(SSID/Network Key)

 

• The manufacturer's name or model no. of the WLAN access

 

correct?

 

 

 

point/router may be used as the default security settings.

 

 

 

 

 

 

• See the instructions supplied with your WLAN access point/router for

 

 

 

information on how to find the security settings.

 

 

 

• Ask the manufacturer of your WLAN access point/router or ask your

 

 

 

Internet provider or network administrator.

 

 

 

For information on what the SSID and Network Key are, see Wireless

 

 

 

network terms and concepts (For HL-5470DW(T) and HL-6180DW(T))

 

 

 

uu page 96.

 

 

 

 

 

Are you using MAC address

wireless

Confirm the MAC address of the Brother machine is allowed in the filter. You

7

filtering?

 

can find the MAC address from the Brother machine's control panel. (See

 

 

Function table and default factory settings uu page 43.)

 

 

 

 

 

Is your WLAN access

wireless

You should type the correct SSID name or Network Key by hand.

 

point/router in a stealth

 

Check the SSID name or the Network Key in the instructions supplied

 

mode? (not broadcasting

 

 

 

with your WLAN access point/router and reconfigure the wireless

 

the SSID)

 

 

 

network setup. (For more information, see Configuring your machine

 

 

 

 

 

 

when the SSID is not broadcast uu page 20.)

 

 

 

 

 

I have checked and tried all

wireless

Use the Network Connection Repair Tool. See The Brother machine cannot

 

of the above, but still cannot

 

print over the network. The Brother machine is not found on the network

 

complete the wireless

 

even after successful installation. uu page 80.

 

configuration. Is there

 

 

 

anything else I can do?

 

 

 

 

 

 

 

The Brother machine is not found on the network during the printer driver installation.

Question

Interface

Solution

Is your machine connected

wired/

Print the Printer Settings Page or Network Configuration Report and check

to the network and does it

wireless

that Ethernet Link Status or Wireless Link Status is Link OK. See

have a valid IP address?

 

Printing the Printer Settings Page (For HL-5450DN(T))uu page 41 or

 

 

Printing the Network Configuration Report (For HL-5470DW(T) and

 

 

HL-6180DW(T))uu page 41.

 

 

If the report shows Failed To Associate or Link DOWN, ask your network

 

 

administrator whether your IP address is valid or not.

Are you using security

wired/

Choose to search for the Brother machine again on the installer dialog.

software?

wireless

Allow access when the alert message of the security software appears

 

 

 

 

during the printer driver installation.

 

 

For more information about security software, see I'm using security

 

 

software. uu page 82.

 

 

 

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