Troubleshooting
I cannot complete the wireless network setup configuration.
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My machine does not | wireless | Turn your wireless router Off and back On. Then try and configure the |
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connect during wireless |
| wireless settings again. |
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setup? |
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Are your security settings | wireless | Reconfirm and choose the correct security settings. |
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(SSID/Network Key) |
| • The manufacturer's name or model no. of the WLAN access |
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correct? |
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| point/router may be used as the default security settings. |
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| • See the instructions supplied with your WLAN access point/router for |
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| information on how to find the security settings. |
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| • Ask the manufacturer of your WLAN access point/router or ask your |
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| Internet provider or network administrator. |
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| For information on what the SSID and Network Key are, see Wireless |
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| network terms and concepts (For |
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Are you using MAC address | wireless | Confirm the MAC address of the Brother machine is allowed in the filter. You | 7 |
filtering? |
| can find the MAC address from the Brother machine's control panel. (See | |
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Is your WLAN access | wireless | You should type the correct SSID name or Network Key by hand. |
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point/router in a stealth |
| Check the SSID name or the Network Key in the instructions supplied |
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mode? (not broadcasting |
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| with your WLAN access point/router and reconfigure the wireless |
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the SSID) |
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| network setup. (For more information, see Configuring your machine |
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I have checked and tried all | wireless | Use the Network Connection Repair Tool. See The Brother machine cannot |
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of the above, but still cannot |
| print over the network. The Brother machine is not found on the network |
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complete the wireless |
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configuration. Is there |
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anything else I can do? |
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The Brother machine is not found on the network during the printer driver installation.
Question | Interface | Solution |
Is your machine connected | wired/ | Print the Printer Settings Page or Network Configuration Report and check |
to the network and does it | wireless | that Ethernet Link Status or Wireless Link Status is Link OK. See |
have a valid IP address? |
| Printing the Printer Settings Page (For |
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| Printing the Network Configuration Report (For |
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| If the report shows Failed To Associate or Link DOWN, ask your network |
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| administrator whether your IP address is valid or not. |
Are you using security | wired/ | Choose to search for the Brother machine again on the installer dialog. |
software? | wireless | Allow access when the alert message of the security software appears |
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| during the printer driver installation. |
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| For more information about security software, see I'm using security |
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