Troubleshooting

The Brother machine is not found on the network during the printer driver installation. (continued)

Question

Interface

Solution

 

Is your Brother machine

wireless

Place your Brother machine within about 3.3 feet (1 meter) from the WLAN

 

placed too far from the

 

access point/router when you configure the wireless network settings.

 

WLAN access point/router?

 

 

 

 

 

 

 

Are there any obstructions

wireless

Move your Brother machine to an obstruction-free area, or closer to the

 

(walls or furniture, for

 

WLAN access point/router.

 

example) between your

 

 

 

machine and the WLAN

 

 

 

access point/router?

 

 

 

 

 

 

 

Is there a wireless

wireless

Move all the devices away from the Brother machine or WLAN access

 

computer, Bluetooth

 

point/router.

 

supported device,

 

 

 

microwave oven or digital

 

 

 

cordless phone near the

 

 

 

Brother machine or the

 

 

 

WLAN access point/router?

 

 

7

 

 

 

The Brother machine cannot print over the network.

 

The Brother machine is not found on the network even after successful installation.

 

 

 

 

 

Question

Interface

Solution

 

Are you using security

wired/

See I'm using security software. uu page 82.

 

software?

wireless

 

 

 

 

 

 

Is your Brother machine

wired/

Confirm the IP address and the Subnet Mask

 

assigned with an available

wireless

Verify that both the IP addresses and Subnet Masks of your computer

 

IP address?

 

 

 

and the Brother machine are correct and located on the same network.

 

 

 

 

 

 

For more information on how to verify the IP address and the Subnet

 

 

 

Mask, ask the network administrator or visit the Brother Solutions Center

 

 

 

at http://solutions.brother.com/.

 

 

 

(Windows®)

 

 

 

Confirm the IP address and the Subnet Mask using the Network

 

 

 

Connection Repair Tool.

 

 

 

Use the Network Connection Repair Tool to fix the Brother machine's

 

 

 

network settings. It will assign the correct IP address and the Subnet

 

 

 

Mask.

 

 

 

To use the Network Connection Repair Tool, ask the network

 

 

 

administrator for the details and then follow the steps below:

 

Note

•(Windows® XP/XP Professional x64 Edition/Windows

Vista®/Windows® 7) You must log on with Administrator rights.

•Make sure that the Brother machine is turned on and is connected to the same network as your computer.

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