Troubleshooting

The Brother machine cannot print over the network.

The Brother machine is not found on the network even after successful installation. (continued)

Question

Interface

Solution

 

Did your previous printing

wired/

If the failed printing job is still in the print queue of your computer, delete

 

job fail?

wireless

it.

 

 

 

Double-click the printer icon in the following folder and then choose the

 

 

 

Cancel All Documents in the Printer menu:

 

 

 

(Windows® XP/Windows Server® 2003)

 

 

 

Start and Printers and Faxes.

 

 

 

(Windows Vista®)

 

 

 

, Control Panel, Hardware and Sound and then Printers.

 

 

 

(Windows® 7)

 

 

 

, Devices and Printers and then Printers and Faxes.

7

 

 

(Windows Server® 2008)

 

 

Start, Control Panel and Printers.

 

 

 

 

 

Are you connecting the

wireless

Print the WLAN report to confirm the state of the wireless connection.

 

Brother machine to the

 

(For how to print, see Printing the WLAN report (For HL-5470DW(T) and

 

network using wireless

 

HL-6180DW(T))uu page 42.)

 

capabilities?

 

If there is an error code on the printed WLAN report: uu Quick Setup

 

 

 

 

 

 

Guide: Troubleshooting.

 

 

 

See The Brother machine is not found on the network during the printer

 

 

 

driver installation. uu page 79.

 

 

 

 

 

I have checked and tried all

wired/

Uninstall the printer driver and reinstall it.

 

of above, however the

wireless

 

 

Brother machine does not

 

 

 

print. Is there anything else I

 

 

 

can do?

 

 

 

 

 

 

 

I'm using security software.

 

 

 

 

 

 

Question

Interface

Solution

 

Did you choose to accept

wired/

If you did not choose to accept the security alert dialog, the firewall function

 

the security alert dialog

wireless

of your security software may be rejecting access. Some security software

 

during the printer driver

 

might block access without showing a security alert dialog. To allow access,

 

installation, applications'

 

see the instructions of your security software or ask the manufacturer.

 

start-up process or when

 

 

 

using the printing features?

 

 

 

 

 

 

 

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