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If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com
Help
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Synergy 5100 base and you can register your BT Synergy 5100 handset to
up to 4 bases. Check that you have not exceeded the limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Synergy 5100 can interfere with other electrical equipment if it is placed too close. It is recommended
that you place your BT Synergy 5100 at least one metre away from electrical appliances or metal obstructions to avoid any
risk of interference.
Customer Helpline
If you are still experiencing difculties please call the BT Synergy Helpline on 0800 145 6789*
or email bt.helpdesk@sgweurope.com.