Cannot register a handset to a base, Customer Helpline | BT 5100

52 Help

Cannot register a handset to a base

•You can register a total of 5 handsets to your BT Synergy 5100 base and you can register your BT Synergy 5100 handset to up to 4 bases. Check that you have not exceeded the limits.

•Check that you have entered the correct PIN number (default PIN 0000).

•Check that you are at least one metre away from other electrical equipment to avoid interference when registering.

Base unit does not ring, but the lights are on

•Have you connected the telephone line correctly?

•Is the base ringer set to off?

•You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.

Buzzing noise on my phone or on other electrical equipment nearby

•Sometimes your BT Synergy 5100 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Synergy 5100 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Synergy Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com.

If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com

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BT 5100 manual Cannot register a handset to a base, Base unit does not ring, but the lights are on, Customer Helpline

Contents

User Guide Welcome Need help? This guide Using additional handsets BT ServicesAgenda Calls lists Getting started Setting upLocation Setting up for multiple packs Date and time Your BT Synergy 5100 is ready for useRemoving the batteries Getting to know your phone Handset buttons Standby screen Charger Display iconsHandset number Handset name Options BaseNavigating the menus Calls Lists Agenda Network Services Clock & Alarm Menu map Settings Registration Names menu Press Names Set Handset Register Handset From menu in standbyDuring a call Memory Status Edit Entry Using the phone Make a callReceive a call To answer the call Adjust the earpiece /receiver volume Switch to handsfree during a callSecrecy Answer a call handsfree Redial a number from the redial list Save a number from the redial list to the phonebookDelete a redial number/delete all redial To lock the keypad Name and number phonebook Store a name and numberView an entry Dial an entry Edit a name and number Edit ringtoneDelete an entry Search alphabetically Delete entire phonebook Copy an entry to another handsetCopy the entire phonebook to another handset Memory status Copy an entry to a SIM card Copy all entries to or from a SIM card Change the dialling code Local code Handset settings Handset ringer volumeReceiver volume Handset ringtone Press Menu, scroll To Settings and press Select Light timeoutHandset name Display language Auto talk Pabx access codeKey beep Base settings Base ringer volumeDialling mode Base ringtone Recall mode Ring priorityScroll To Ring Priority and press Select Press To highlight All Handsets or Select Handset then Restore default settings First ring Clock & alarm Set alarmAlarm on /off Date & time When the alarm goes off, press Stop Switch off alarm ringTime format Agenda Switch off agenda ringAdd a new event Show agenda details Edit agenda Delete agenda Send agenda as a text messageDelete all agendas Calls lists Caller DisplayNew calls alert View new missed calls Press Dial to call the number Copy a Calls list number to the phonebookScroll Send a text message to a Calls list number Press Menu, scroll To Calls List then press Select. Missed Delete all entriesCalls is highlighted. If required, scroll To Delete Calls Call Waiting Call Waiting BT Services Pre-stored BT Services numbersBT Helpline BT 118500 Directory Enquries Call Waiting on/off/check Call Divert on/off/checkAdd or edit an entry Dial a stored entry Subscribe to the text messaging service Cost of the fixed line service Send a text messageText messaging Writing tips Standard text entry Receiving and reading text messages Read a new message Edit or send texts in the Drafts box To cancel Forward or delete texts in the OutboxEdit templates Edit templates Add or change Service Centre numbers Service Centre numbersDeleting texts Message alert tone Set send centreSet message size Using additional handsets Registering an additional handset Select a base De-register a handset Internal calls Call another handsetTransfer a call Way conference call Help You hear the busy tone when you press No displayIcon flashes Icon not scrolling Base unit does not ring, but the lights are on Cannot register a handset to a baseCustomer Helpline Cannot send text Possible problems with text messagingCannot receive text Further help and advice for text queries on BT lines General sales enquiriesBilling enquiries Refer to the telephone number shown on your telephone bill You keep hearing an error beep Safety information General information Product disposal instructions TTE Working together, supporting energy saving products