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If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com
Help
Possible problems with text messaging
You must subscribe to your network provider’s Caller Display service for text messaging to work and you must not withhold
your number. Your network provider may charge you for these services. Please note some other network provider lines
may not be compatible with this text messaging service.
Text messages cannot be sent and screen displays Message Sending Failed
• The base station power supply or telephone line cord might not be properly connected. Check that the base station power
supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 45 for instructions on how to enter the number.
Cannot send text
• Check service centre number is correct including 1470P prex (this is for BT lines. If you have another network provider
please check the prex number with them). In order to send and receive text messages you must not withhold your
number. If you normally withhold your number the 1470 prex presents your number for you.
Cannot receive text
• You will not be able to receive text messages until you have rst sent a message. The rst message sent registers you with
the text service.
• More than one text messaging product is plugged into the line. Remove other products.
• Check service centre number is correct.
• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone
displays your caller’s number when you receive an incoming call.
• If you are using personal user areas please ensure you have given people your user area number and that they are entering
it to the end of your telephone number when sending you a text message.