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If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com
General information
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to
return the product. Where possible, pack the product in its original
packaging. Please remember to include all parts, including the line
cords, power supply units and the original batteries. (Please note
that we cannot take responsibility for goods damaged in transit).
Please obtain and keep proof of posting from the Post Ofce.
Technical information How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number
(REN), which is used to calculate the number of items which may be
connected to any one telephone line. Your BT Synergy 5100 has a REN
of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded,
the telephones may not ring. With different telephone types there is
no guarantee of ringing, even when the REN is less than 4.
Any additional handsets and chargers that you register have a REN
of 0.
R&TTE This product is intended for use within the UK for connection to the
public telephone network and compatible switchboards.
This equipment complies with the essential requirements for the
Radio Equipment and Telecommunications Terminal Equipment
Directive 1999/5/EC.
Declaration of Conformance
Hereby, Suncorp Technologies declares that this BT Synergy 5100
is in compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
The Declaration of Conformance for the BT Synergy 5100 is
published on the website: http://www.sgweurope.com/bt
Connecting to a switchboard
This product is intended for use within the UK for connection to
the public telephone network and compatible switchboards, which
support tone and pulse dialling and timed break recall. If in doubt
please consult your service provider.
Inserting a pause
With some switchboards, after dialling the access code you may have
to wait for a moment while the switchboard picks up an outside line
so you will need to enter a pause in the dialing sequence.
Press and hold to insert a pause (P) before entering the
telephone number.
You may also need to enter a pause when storing international
numbers or charge card numbers.
Recall
You may need to use the recall function if you are connected to
a switchboard/PBX (Private Branch Exchange), contact your PBX
supplier for further information. The recall function is set to timed
break recall and is also used for BT Calling Feature.