If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com
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Phone does not work
• Have you installed the batteries correctly?
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected to the base and to the handset charger(s).
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try again. If it still does not work
disconnect the batteries and mains power for 10 minutes, then reconnect and try again.
You have a dial tone, but the phone will not dial out
• You may need to change the dial mode from tone to pulse, see page 25.
• If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off, see page 22.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base, see page 47.
Help