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EH63V, EH65V manual Troubleshooting and Maintenance
Models:
EH65V
EH63V
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Troubleshooting
Specs
Install
Warranty
Configuring the Computer
Connecting to the Internet
CD-ROM and DVD Problems
To reset the computer
Set up Windows
AT Commands Conexant
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Troubleshooting and Maintenance
Reference Guide
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Contents
Compaq Notebook Series Reference Guide
Reference Guide
Software Product License Agreement
Important Safety Information
Meets the requirements of ACA Technical Standard TS008
Reference Guide
Reference Guide
Contents
Modem and Network Connections
Batteries and Power Management
Add-On Devices
Troubleshooting and Maintenance
Reference Information 133
Support and Service 125
Index 157
Getting Started with Your Notebook
Taking Inventory
What’s in the box?
To buy accessories
To find more information
Identifying Parts of the Computer
Front View
Back View
Bottom View
Power mode
Battery status
Status Lights
Hard disk drive activity
Identifying Parts of the Computer
Setting Up Your Computer
Install the battery
To remove the battery
Connect AC power
Connect a phone line
Turn on the computer
Set up Windows
Hint
To connect to the Internet
What to do next
Basic Operation
Operating Your Computer
To turn the computer on and off
To reset the computer
To change the boot device
To use the touch pad
Moving and selecting
Scrolling with the scroll pad
To use the Fn hot keys
This hot key Does this
To use the One-Touch buttons
To reprogram a One-Touch button
To use the embedded keypad
To use the Windows and Applications keys
This key combination Does this
To adjust the display
Changing display settings
To use the ALT GR key
Changing the brightness
To adjust the volume
Using an external monitor
To increase or decrease the volume
To mute the audio
Using CDs or DVDs
Could stop responding and you could lose data
To play DVD movies
To create or copy CDs
To set up password protection
Bios Setup Utility
Securing Your Computer
Windows XP
To lock your computer
To attach a security cable
To protect against viruses
To lock the hard disk drive
Disk drive
To protect your hard disk drive
Taking Care of Your Computer
To maintain your computer
To safeguard your data
To extend the life of the display
To clean your computer
Batteries and Power Management
How the computer manages power automatically
Managing Power Consumption
Information that was not saved will be lost
Unsaved data if the computer’s battery runs down completely
Changing timeout settings and creating power schemes
Managing CPU power
To manage power manually
Power mode Does this… Use when… To enter this mode… Standby
Hibernate
Off
Using Battery Power
To check battery status
To recharge the battery
To respond to a low-battery warning
To get the most from your batteries
Using Battery Power
Modem and Network Connections
Using the Modem
To connect the modem
Connecting to the Internet
Signing up with an Internet Service Provider
Special restrictions in certain countries
To disconnect from the Internet
To dial in to a network
To change your modem settings
To send and receive e-mail
To start Outlook Express
To send an e-mail message
To receive e-mail messages
To send and receive faxes
Connecting to a LAN
To connect to a LAN
Connecting to an Existing Wireless Network
Making Wireless Network Connections
To prepare for connections
Creating a New Computer-to-Computer Network AdHoc
To turn wireless communication on and off
Turning on communication and making a connection
Turning off communication and ending a connection
To turn Bluetooth communication on and off
Making Wireless Bluetooth Connections
Turning on Bluetooth communication
Turning off Bluetooth communication
To prepare for Bluetooth connections
Sharing files with another Bluetooth device FTP
To send or receive files using Bluetooth
Sending Outlook data to another Bluetooth device OPP
To connect to a Bluetooth printer or serial device
To make a dial-up connection via a Bluetooth phone
Add-On Devices
To insert or remove a PC Card
Connecting PC Cards
Inserting a PC Card
Removing a PC Card
Lose data
To identify connectors for external devices
Connecting External Devices
Locating connectors on the computer
Locating connectors on the port replicator
To connect an external keyboard or mouse
To connect a printer or other parallel device
To connect a USB device
To connect an audio device
Connecting an external monitor
Switching the display to the external monitor
Adjusting monitor resolution and other settings
To use an external monitor
To use a TV set as a monitor
Using dual display mode
To connect a TV set
To connect an Ieee 1394 device
To connect a serial device
To activate the TV display
To play DVD movies on the TV
Using the infrared port
To connect an infrared device
Disabling the infrared port
Printing to an infrared printer
To use a port replicator
To dock to the port replicator
Connecting External Devices
To undock from the port replicator
Installing Additional RAM
To install a RAM expansion module
To remove a RAM expansion module
Replacing the Hard Disk Drive
To replace the hard disk drive
To replace the hard disk drive holder
To prepare a new hard disk drive
Troubleshooting and Maintenance
Troubleshooting Your Computer
Audio Problems
If no sound is audible
If sound does not record
CD-ROM and DVD Problems
If you can’t boot from a CD or DVD in the CD/DVD drive
If a DVD plays erratically
If a DVD movie stops playing in the middle
If you get a Region Code error when playing a DVD movie
If the computer cannot read a CD or DVD
If a DVD movie doesn’t fill the screen
If a DVD doesn’t play with two displays
Display Problems
If the computer is on, but the screen is blank
If the screen is difficult to read
If an external display does not work
Hard Disk Drive Problems
If one or more display pixels look bad
If the computer’s hard drive doesn’t spin
If the hard disk makes a buzzing or whining noise
Heat Problems
Infrared Problems
If you have problems with infrared communications
If files are corrupted
Keyboard and Pointing Device Problems
If the pointer is difficult to control
If the touch pad doesn’t work
If the touch pad moves the pointer or cursor while you type
LAN Problems
If you can’t type the euro symbol
If you can’t update or reinstall One-Touch software
If the embedded numeric keypad doesn’t work
Memory Problems
Modem Problems
If the modem seems slow
If the modem doesn’t dial or no dial tone is detected
If the modem dials incorrectly
If the modem dials but doesn’t connect
If the modem isn’t detected
If the modem dials but you can’t hear it
If the modem connects, but transferred data is bad
PC Card Pcmcia Problems
Performance Problems
If an I/O card stops communicating properly
If a PC card modem is not working
If the computer pauses or runs sluggishly
Port Replicator Problems
If the operating system hangs when you dock or undock
If the computer stops responding
If a connection isn’t working
Power and Battery Problems
If the battery doesn’t charge
If the computer turns off immediately after it turns on
If the computer keeps beeping
If the computer doesn’t suspend to Standby mode as expected
If the Time Remaining for the battery is not correct
If the computer doesn’t automatically hibernate as expected
Printing Problems
If a serial or parallel printer doesn’t print
If the left edge of printed output is missing
If an infrared printer doesn’t print
If a serial mouse doesn’t work
Serial, Parallel, and USB Problems
If a serial modem doesn’t work properly
Startup Problems
If the computer doesn’t respond when you turn it on
If the computer won’t boot from battery power
If the serial or parallel port is not working
Wireless Problems
If the computer won’t boot from the floppy disk drive
If the computer stops responding after booting
If you have problems with wireless 802.11 communication
If you can connect, but the network is slow
If your computer cannot detect any Bluetooth devices
If your computer cannot detect a certain Bluetooth device
Testing the Hardware
To run the e-Diagtools diagnostic test
Testing the Hardware
Configuring the Computer
To run the Bios Setup utility
Setting Description Default
Main Menu
System Devices Menu
Security Menu
Boot Menu
Exit Menu
Reinstalling and Updating Software
To recover the factory installation of your hard disk
To update the Bios
PC Identification and Bios passwords
To update Windows drivers
Support and Service
To get support or service
Getting Assistance for Your Computer
To get help from the Web
We will not be able to help with questions about
Home Support
Business Support
To receive repair service
To prepare your computer for shipment
Limited Warranty Statement
Product Duration of Limited Warranty
Reference Information
Hardware Specifications
Wireless LAN
Bluetooth PAN
Keyboard
Pointing Devices
Security Features
Expandability
Environmental
Limits
AT Commands Conexant
Command Function Conexant
Modem Reference Information
Modem Reference Conexant
G,h,i
+GMI
+MCR
ECC Commands
FAX Class
Voice Commands
AT* Commands
Register Function Conexant Range/units Default
Registers Conexant
Selected Result Codes Conexant
Code Meaning
Power Cords
Safety Information
Country or Region Rated Voltage and Current Part Number
Ergonomics Battery Safety
Laser Safety
LED Safety
Mercury Safety
Exposure to Radio Frequency Radiation
Regulatory Information
Connections to Peripheral Devices
Regulatory Information
Canada
Declaration of Conformity U.S.A
Responsible Party
Trade name
European Union
Regulatory Information
Japan
Japan Telecommunications Approval
New Zealand
Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071
Russia International
EMC
Index
Reference Guide
QuickRestore System Recovery CD
USB
