Troubleshooting and Maintenance

Troubleshooting Your Computer

 

Printing Problems

 

 

Hint

You will usually be able to solve most printing problems by using the Print

 

troubleshooter in Windows Help: click Start, Help and Support.

 

 

If a serial or parallel printer doesn’t print

Make sure the printer is on and has paper in it.

Make sure you are using the correct printer cable or cable adapter, and that the cable is secure at both ends.

Check for printer errors.

If the left edge of printed output is missing

Certain applications may not work properly with 600-dpi printers. If you’re using such a printer, try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300-dpi).

If an infrared printer doesn’t print

Make sure the line between the two infrared ports is not blocked, and that the ports face each other as squarely as possible. (The computer’s infrared port is located on the front of the computer.) The ports should be no more than 1 meter apart.

Make sure the printer is on and has paper in it.

Check for printer errors.

Make sure Windows is running; otherwise infrared printing is not available.

See “Infrared Problems” on page 99.

110 Reference Guide

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Compaq EH65V, EH63V Printing Problems, If a serial or parallel printer doesn’t print, If an infrared printer doesn’t print