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Compaq
EH65V, EH63V
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Add-On Devices
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EH65V
EH63V
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Troubleshooting
Specification
Install
Bluetooth
Setting Description Default
Connecting to the Internet
Warranty
Configuring the Computer
CD-ROM and DVD Problems
To reset the computer
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Add-On
Devices
Reference Guide
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Contents
Compaq Notebook Series Reference Guide
Reference Guide
Important Safety Information
Software Product License Agreement
Meets the requirements of ACA Technical Standard TS008
Reference Guide
Reference Guide
Contents
Batteries and Power Management
Modem and Network Connections
Add-On Devices
Troubleshooting and Maintenance
Support and Service 125
Reference Information 133
Index 157
Getting Started with Your Notebook
What’s in the box?
Taking Inventory
To find more information
To buy accessories
Front View
Identifying Parts of the Computer
Back View
Bottom View
Battery status
Power mode
Status Lights
Hard disk drive activity
Identifying Parts of the Computer
Install the battery
Setting Up Your Computer
To remove the battery
Connect AC power
Connect a phone line
Set up Windows
Turn on the computer
Hint
What to do next
To connect to the Internet
Basic Operation
To turn the computer on and off
Operating Your Computer
To reset the computer
To use the touch pad
To change the boot device
Scrolling with the scroll pad
Moving and selecting
This hot key Does this
To use the Fn hot keys
To reprogram a One-Touch button
To use the One-Touch buttons
To use the Windows and Applications keys
To use the embedded keypad
This key combination Does this
Changing display settings
To adjust the display
To use the ALT GR key
Changing the brightness
Using an external monitor
To adjust the volume
To increase or decrease the volume
To mute the audio
Could stop responding and you could lose data
Using CDs or DVDs
To create or copy CDs
To play DVD movies
Bios Setup Utility
To set up password protection
Securing Your Computer
Windows XP
To attach a security cable
To lock your computer
To protect against viruses
Disk drive
To lock the hard disk drive
Taking Care of Your Computer
To protect your hard disk drive
To maintain your computer
To extend the life of the display
To safeguard your data
To clean your computer
Batteries and Power Management
Managing Power Consumption
How the computer manages power automatically
Information that was not saved will be lost
Changing timeout settings and creating power schemes
Unsaved data if the computer’s battery runs down completely
Managing CPU power
Power mode Does this… Use when… To enter this mode… Standby
To manage power manually
Hibernate
Off
To check battery status
Using Battery Power
To respond to a low-battery warning
To recharge the battery
To get the most from your batteries
Using Battery Power
Modem and Network Connections
Using the Modem
To connect the modem
Signing up with an Internet Service Provider
Connecting to the Internet
Special restrictions in certain countries
To dial in to a network
To disconnect from the Internet
To change your modem settings
To start Outlook Express
To send and receive e-mail
To send an e-mail message
To receive e-mail messages
To send and receive faxes
To connect to a LAN
Connecting to a LAN
Making Wireless Network Connections
Connecting to an Existing Wireless Network
To prepare for connections
Creating a New Computer-to-Computer Network AdHoc
Turning on communication and making a connection
To turn wireless communication on and off
Turning off communication and ending a connection
Making Wireless Bluetooth Connections
To turn Bluetooth communication on and off
Turning on Bluetooth communication
Turning off Bluetooth communication
To prepare for Bluetooth connections
To send or receive files using Bluetooth
Sharing files with another Bluetooth device FTP
Sending Outlook data to another Bluetooth device OPP
To connect to a Bluetooth printer or serial device
To make a dial-up connection via a Bluetooth phone
Add-On Devices
Connecting PC Cards
To insert or remove a PC Card
Inserting a PC Card
Lose data
Removing a PC Card
Connecting External Devices
To identify connectors for external devices
Locating connectors on the computer
Locating connectors on the port replicator
To connect a printer or other parallel device
To connect an external keyboard or mouse
To connect a USB device
To connect an audio device
Switching the display to the external monitor
Connecting an external monitor
Adjusting monitor resolution and other settings
To use an external monitor
Using dual display mode
To use a TV set as a monitor
To connect a TV set
To connect a serial device
To connect an Ieee 1394 device
To activate the TV display
To play DVD movies on the TV
To connect an infrared device
Using the infrared port
Disabling the infrared port
Printing to an infrared printer
To dock to the port replicator
To use a port replicator
Connecting External Devices
To undock from the port replicator
To install a RAM expansion module
Installing Additional RAM
To remove a RAM expansion module
To replace the hard disk drive
Replacing the Hard Disk Drive
To replace the hard disk drive holder
To prepare a new hard disk drive
Troubleshooting and Maintenance
Audio Problems
Troubleshooting Your Computer
If no sound is audible
If sound does not record
If you can’t boot from a CD or DVD in the CD/DVD drive
CD-ROM and DVD Problems
If a DVD plays erratically
If a DVD movie stops playing in the middle
If the computer cannot read a CD or DVD
If you get a Region Code error when playing a DVD movie
If a DVD movie doesn’t fill the screen
If a DVD doesn’t play with two displays
If the computer is on, but the screen is blank
Display Problems
If the screen is difficult to read
If an external display does not work
If one or more display pixels look bad
Hard Disk Drive Problems
If the computer’s hard drive doesn’t spin
If the hard disk makes a buzzing or whining noise
Infrared Problems
Heat Problems
If you have problems with infrared communications
If files are corrupted
If the pointer is difficult to control
Keyboard and Pointing Device Problems
If the touch pad doesn’t work
If the touch pad moves the pointer or cursor while you type
If you can’t type the euro symbol
LAN Problems
If you can’t update or reinstall One-Touch software
If the embedded numeric keypad doesn’t work
Memory Problems
If the modem seems slow
Modem Problems
If the modem doesn’t dial or no dial tone is detected
If the modem dials incorrectly
If the modem isn’t detected
If the modem dials but doesn’t connect
If the modem dials but you can’t hear it
If the modem connects, but transferred data is bad
PC Card Pcmcia Problems
If an I/O card stops communicating properly
Performance Problems
If a PC card modem is not working
If the computer pauses or runs sluggishly
If the operating system hangs when you dock or undock
Port Replicator Problems
If the computer stops responding
If a connection isn’t working
If the battery doesn’t charge
Power and Battery Problems
If the computer turns off immediately after it turns on
If the computer keeps beeping
If the Time Remaining for the battery is not correct
If the computer doesn’t suspend to Standby mode as expected
If the computer doesn’t automatically hibernate as expected
If a serial or parallel printer doesn’t print
Printing Problems
If the left edge of printed output is missing
If an infrared printer doesn’t print
Serial, Parallel, and USB Problems
If a serial mouse doesn’t work
If a serial modem doesn’t work properly
If the computer doesn’t respond when you turn it on
Startup Problems
If the computer won’t boot from battery power
If the serial or parallel port is not working
If the computer won’t boot from the floppy disk drive
Wireless Problems
If the computer stops responding after booting
If you have problems with wireless 802.11 communication
If you can connect, but the network is slow
If your computer cannot detect a certain Bluetooth device
If your computer cannot detect any Bluetooth devices
To run the e-Diagtools diagnostic test
Testing the Hardware
Testing the Hardware
To run the Bios Setup utility
Configuring the Computer
Main Menu
Setting Description Default
Security Menu
System Devices Menu
Exit Menu
Boot Menu
To recover the factory installation of your hard disk
Reinstalling and Updating Software
PC Identification and Bios passwords
To update the Bios
To update Windows drivers
Support and Service
Getting Assistance for Your Computer
To get support or service
To get help from the Web
We will not be able to help with questions about
Business Support
Home Support
To receive repair service
To prepare your computer for shipment
Limited Warranty Statement
Product Duration of Limited Warranty
Reference Information
Hardware Specifications
Bluetooth PAN
Wireless LAN
Keyboard
Pointing Devices
Expandability
Security Features
Environmental
Limits
Command Function Conexant
AT Commands Conexant
Modem Reference Information
Modem Reference Conexant
G,h,i
+GMI
+MCR
FAX Class
ECC Commands
AT* Commands
Voice Commands
Registers Conexant
Register Function Conexant Range/units Default
Selected Result Codes Conexant
Code Meaning
Safety Information
Power Cords
Country or Region Rated Voltage and Current Part Number
Ergonomics Battery Safety
LED Safety
Laser Safety
Exposure to Radio Frequency Radiation
Mercury Safety
Connections to Peripheral Devices
Regulatory Information
Regulatory Information
Declaration of Conformity U.S.A
Canada
Responsible Party
Trade name
European Union
Regulatory Information
Japan Telecommunications Approval
Japan
Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071
New Zealand
Russia International
EMC
Index
Reference Guide
QuickRestore System Recovery CD
USB
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