Getting Assistance for Your Computer | Compaq EH65V, EH63V instruction

Support and Service

Getting Assistance for Your Computer

Getting Assistance for Your Computer

To get help from the Web

Get e-mail and telephone support information, technical information, software updates, and the latest information about warranty and support programs at this URL:

www.compaq.com/consumersupport

To get support or service

Customer Support will assist you free of charge during the term of the warranty (you are responsible for the telephone charges).

During the free assistance period, we will assist with questions about:

•Included applications and operating systems.

•Described operation environments and conditions.

•Compaq and HP accessories, upgrades, and basic operation and troubleshooting.

We will not be able to help with questions about:

•Non-Compaq or non-HP hardware, software, operating systems, or usage not intended for the product.

•How to repair the product yourself.

•Product development, custom installations.

•Consulting.

To get support by e-mail, visit the Compaq Consumer Support Web site (www.compaq.com/consumersupport) under “Contact Us.”

126 Reference Guide

Image 121

Compaq EH65V, EH63V manual Getting Assistance for Your Computer, To get help from the Web, To get support or service

Contents

Compaq Notebook Series Reference Guide Reference Guide Software Product License Agreement Important Safety InformationMeets the requirements of ACA Technical Standard TS008 Reference Guide Reference Guide Contents Modem and Network Connections Batteries and Power ManagementAdd-On Devices Troubleshooting and Maintenance Reference Information 133 Support and Service 125Index 157 Getting Started with Your Notebook What’s in the box? Taking Inventory To find more information To buy accessories Front View Identifying Parts of the Computer Back View Bottom View Battery status Power modeStatus Lights Hard disk drive activity Identifying Parts of the Computer Install the battery Setting Up Your Computer To remove the battery Connect AC power Connect a phone line Turn on the computer Set up WindowsHint What to do next To connect to the Internet Basic Operation To turn the computer on and off Operating Your Computer To reset the computer To use the touch pad To change the boot device Scrolling with the scroll pad Moving and selecting This hot key Does this To use the Fn hot keys To reprogram a One-Touch button To use the One-Touch buttons To use the embedded keypad To use the Windows and Applications keysThis key combination Does this Changing display settings To adjust the displayTo use the ALT GR key Changing the brightness Using an external monitor To adjust the volumeTo increase or decrease the volume To mute the audio Could stop responding and you could lose data Using CDs or DVDs To create or copy CDs To play DVD movies Bios Setup Utility To set up password protectionSecuring Your Computer Windows XP To attach a security cable To lock your computer To protect against viruses Disk drive To lock the hard disk drive To protect your hard disk drive Taking Care of Your ComputerTo maintain your computer To extend the life of the display To safeguard your data To clean your computer Batteries and Power Management How the computer manages power automatically Managing Power ConsumptionInformation that was not saved will be lost Unsaved data if the computer’s battery runs down completely Changing timeout settings and creating power schemesManaging CPU power Power mode Does this… Use when… To enter this mode… Standby To manage power manuallyHibernate Off To check battery status Using Battery Power To recharge the battery To respond to a low-battery warningTo get the most from your batteries Using Battery Power Modem and Network Connections Using the Modem To connect the modem Connecting to the Internet Signing up with an Internet Service ProviderSpecial restrictions in certain countries To dial in to a network To disconnect from the Internet To change your modem settings To start Outlook Express To send and receive e-mailTo send an e-mail message To receive e-mail messages To send and receive faxes To connect to a LAN Connecting to a LAN Connecting to an Existing Wireless Network Making Wireless Network ConnectionsTo prepare for connections Creating a New Computer-to-Computer Network AdHoc Turning on communication and making a connection To turn wireless communication on and off Turning off communication and ending a connection To turn Bluetooth communication on and off Making Wireless Bluetooth ConnectionsTurning on Bluetooth communication Turning off Bluetooth communication To prepare for Bluetooth connections Sharing files with another Bluetooth device FTP To send or receive files using BluetoothSending Outlook data to another Bluetooth device OPP To connect to a Bluetooth printer or serial device To make a dial-up connection via a Bluetooth phone Add-On Devices To insert or remove a PC Card Connecting PC CardsInserting a PC Card Lose data Removing a PC Card To identify connectors for external devices Connecting External DevicesLocating connectors on the computer Locating connectors on the port replicator To connect an external keyboard or mouse To connect a printer or other parallel deviceTo connect a USB device To connect an audio device Switching the display to the external monitor Connecting an external monitorAdjusting monitor resolution and other settings To use an external monitor To use a TV set as a monitor Using dual display modeTo connect a TV set To connect a serial device To connect an Ieee 1394 deviceTo activate the TV display To play DVD movies on the TV To connect an infrared device Using the infrared portDisabling the infrared port Printing to an infrared printer To dock to the port replicator To use a port replicator Connecting External Devices To undock from the port replicator To install a RAM expansion module Installing Additional RAM To remove a RAM expansion module To replace the hard disk drive Replacing the Hard Disk Drive To replace the hard disk drive holder To prepare a new hard disk drive Troubleshooting and Maintenance Audio Problems Troubleshooting Your ComputerIf no sound is audible If sound does not record If you can’t boot from a CD or DVD in the CD/DVD drive CD-ROM and DVD ProblemsIf a DVD plays erratically If a DVD movie stops playing in the middle If the computer cannot read a CD or DVD If you get a Region Code error when playing a DVD movieIf a DVD movie doesn’t fill the screen If a DVD doesn’t play with two displays If the computer is on, but the screen is blank Display ProblemsIf the screen is difficult to read If an external display does not work If one or more display pixels look bad Hard Disk Drive ProblemsIf the computer’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noise Infrared Problems Heat ProblemsIf you have problems with infrared communications If files are corrupted If the pointer is difficult to control Keyboard and Pointing Device ProblemsIf the touch pad doesn’t work If the touch pad moves the pointer or cursor while you type If you can’t type the euro symbol LAN ProblemsIf you can’t update or reinstall One-Touch software If the embedded numeric keypad doesn’t work Memory Problems If the modem seems slow Modem ProblemsIf the modem doesn’t dial or no dial tone is detected If the modem dials incorrectly If the modem isn’t detected If the modem dials but doesn’t connectIf the modem dials but you can’t hear it If the modem connects, but transferred data is bad PC Card Pcmcia Problems If an I/O card stops communicating properly Performance ProblemsIf a PC card modem is not working If the computer pauses or runs sluggishly If the operating system hangs when you dock or undock Port Replicator ProblemsIf the computer stops responding If a connection isn’t working If the battery doesn’t charge Power and Battery ProblemsIf the computer turns off immediately after it turns on If the computer keeps beeping If the computer doesn’t suspend to Standby mode as expected If the Time Remaining for the battery is not correctIf the computer doesn’t automatically hibernate as expected If a serial or parallel printer doesn’t print Printing ProblemsIf the left edge of printed output is missing If an infrared printer doesn’t print If a serial mouse doesn’t work Serial, Parallel, and USB ProblemsIf a serial modem doesn’t work properly If the computer doesn’t respond when you turn it on Startup ProblemsIf the computer won’t boot from battery power If the serial or parallel port is not working If the computer won’t boot from the floppy disk drive Wireless ProblemsIf the computer stops responding after booting If you have problems with wireless 802.11 communication If you can connect, but the network is slow If your computer cannot detect a certain Bluetooth device If your computer cannot detect any Bluetooth devices To run the e-Diagtools diagnostic test Testing the Hardware Testing the Hardware To run the Bios Setup utility Configuring the Computer Main Menu Setting Description Default Security Menu System Devices Menu Exit Menu Boot Menu To recover the factory installation of your hard disk Reinstalling and Updating Software PC Identification and Bios passwords To update the Bios To update Windows drivers Support and Service Getting Assistance for Your Computer To get support or serviceTo get help from the Web We will not be able to help with questions about Business Support Home Support To receive repair service To prepare your computer for shipment Limited Warranty Statement Product Duration of Limited Warranty Reference Information Hardware Specifications Bluetooth PAN Wireless LANKeyboard Pointing Devices Expandability Security FeaturesEnvironmental Limits Command Function Conexant AT Commands ConexantModem Reference Information Modem Reference Conexant G,h,i +GMI +MCR FAX Class ECC Commands AT* Commands Voice Commands Registers Conexant Register Function Conexant Range/units DefaultSelected Result Codes Conexant Code Meaning Power Cords Safety InformationCountry or Region Rated Voltage and Current Part Number Ergonomics Battery Safety LED Safety Laser Safety Exposure to Radio Frequency Radiation Mercury Safety Connections to Peripheral Devices Regulatory Information Regulatory Information Declaration of Conformity U.S.A CanadaResponsible Party Trade name European Union Regulatory Information Japan Telecommunications Approval Japan Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 New Zealand Russia International EMC Index Reference Guide QuickRestore System Recovery CD USB