Testing the Hardware | Compaq EH63V, EH65V specification

Troubleshooting and Maintenance

Testing the Hardware

10.After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket.

11.Exit. Press F3 and then any key to exit and reboot.

12.Optional: open the Support Ticket. In Windows, click Start, All Programs, Utilities, e-Diagtools, e-Diagtools for Windows.

13.Click View to display the Support Ticket.

14.To add information about your problem, click Comments, type the information, and then click OK.

To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.

e-Diagtools for Windows can also update the version of e-Diagtools on your computer’s hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.

If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the QuickRestore System Recovery CD. Boot from the CD and select the diagnostics option.

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Compaq EH63V, EH65V manual Testing the Hardware

Contents

Compaq Notebook Series Reference Guide Reference Guide Software Product License Agreement Important Safety InformationMeets the requirements of ACA Technical Standard TS008 Reference Guide Reference Guide Contents Modem and Network Connections Batteries and Power ManagementAdd-On Devices Troubleshooting and Maintenance Reference Information 133 Support and Service 125Index 157 Getting Started with Your Notebook Taking Inventory What’s in the box? To buy accessories To find more information Identifying Parts of the Computer Front View Back View Bottom View Power mode Battery statusStatus Lights Hard disk drive activity Identifying Parts of the Computer Setting Up Your Computer Install the battery To remove the battery Connect AC power Connect a phone line Turn on the computer Set up WindowsHint To connect to the Internet What to do next Basic Operation Operating Your Computer To turn the computer on and off To reset the computer To change the boot device To use the touch pad Moving and selecting Scrolling with the scroll pad To use the Fn hot keys This hot key Does this To use the One-Touch buttons To reprogram a One-Touch button To use the embedded keypad To use the Windows and Applications keysThis key combination Does this To adjust the display Changing display settingsTo use the ALT GR key Changing the brightness To adjust the volume Using an external monitorTo increase or decrease the volume To mute the audio Using CDs or DVDs Could stop responding and you could lose data To play DVD movies To create or copy CDs To set up password protection Bios Setup UtilitySecuring Your Computer Windows XP To lock your computer To attach a security cable To protect against viruses To lock the hard disk drive Disk drive To protect your hard disk drive Taking Care of Your ComputerTo maintain your computer To safeguard your data To extend the life of the display To clean your computer Batteries and Power Management How the computer manages power automatically Managing Power ConsumptionInformation that was not saved will be lost Unsaved data if the computer’s battery runs down completely Changing timeout settings and creating power schemesManaging CPU power To manage power manually Power mode Does this… Use when… To enter this mode… StandbyHibernate Off Using Battery Power To check battery status To recharge the battery To respond to a low-battery warningTo get the most from your batteries Using Battery Power Modem and Network Connections Using the Modem To connect the modem Connecting to the Internet Signing up with an Internet Service ProviderSpecial restrictions in certain countries To disconnect from the Internet To dial in to a network To change your modem settings To send and receive e-mail To start Outlook ExpressTo send an e-mail message To receive e-mail messages To send and receive faxes Connecting to a LAN To connect to a LAN Connecting to an Existing Wireless Network Making Wireless Network ConnectionsTo prepare for connections Creating a New Computer-to-Computer Network AdHoc To turn wireless communication on and off Turning on communication and making a connection Turning off communication and ending a connection To turn Bluetooth communication on and off Making Wireless Bluetooth ConnectionsTurning on Bluetooth communication Turning off Bluetooth communication To prepare for Bluetooth connections Sharing files with another Bluetooth device FTP To send or receive files using BluetoothSending Outlook data to another Bluetooth device OPP To connect to a Bluetooth printer or serial device To make a dial-up connection via a Bluetooth phone Add-On Devices To insert or remove a PC Card Connecting PC CardsInserting a PC Card Removing a PC Card Lose data To identify connectors for external devices Connecting External DevicesLocating connectors on the computer Locating connectors on the port replicator To connect an external keyboard or mouse To connect a printer or other parallel deviceTo connect a USB device To connect an audio device Connecting an external monitor Switching the display to the external monitorAdjusting monitor resolution and other settings To use an external monitor To use a TV set as a monitor Using dual display modeTo connect a TV set To connect an Ieee 1394 device To connect a serial deviceTo activate the TV display To play DVD movies on the TV Using the infrared port To connect an infrared deviceDisabling the infrared port Printing to an infrared printer To use a port replicator To dock to the port replicator Connecting External Devices To undock from the port replicator Installing Additional RAM To install a RAM expansion module To remove a RAM expansion module Replacing the Hard Disk Drive To replace the hard disk drive To replace the hard disk drive holder To prepare a new hard disk drive Troubleshooting and Maintenance Troubleshooting Your Computer Audio ProblemsIf no sound is audible If sound does not record CD-ROM and DVD Problems If you can’t boot from a CD or DVD in the CD/DVD driveIf a DVD plays erratically If a DVD movie stops playing in the middle If you get a Region Code error when playing a DVD movie If the computer cannot read a CD or DVDIf a DVD movie doesn’t fill the screen If a DVD doesn’t play with two displays Display Problems If the computer is on, but the screen is blankIf the screen is difficult to read If an external display does not work Hard Disk Drive Problems If one or more display pixels look badIf the computer’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noise Heat Problems Infrared ProblemsIf you have problems with infrared communications If files are corrupted Keyboard and Pointing Device Problems If the pointer is difficult to controlIf the touch pad doesn’t work If the touch pad moves the pointer or cursor while you type LAN Problems If you can’t type the euro symbolIf you can’t update or reinstall One-Touch software If the embedded numeric keypad doesn’t work Memory Problems Modem Problems If the modem seems slowIf the modem doesn’t dial or no dial tone is detected If the modem dials incorrectly If the modem dials but doesn’t connect If the modem isn’t detectedIf the modem dials but you can’t hear it If the modem connects, but transferred data is bad PC Card Pcmcia Problems Performance Problems If an I/O card stops communicating properlyIf a PC card modem is not working If the computer pauses or runs sluggishly Port Replicator Problems If the operating system hangs when you dock or undockIf the computer stops responding If a connection isn’t working Power and Battery Problems If the battery doesn’t chargeIf the computer turns off immediately after it turns on If the computer keeps beeping If the computer doesn’t suspend to Standby mode as expected If the Time Remaining for the battery is not correctIf the computer doesn’t automatically hibernate as expected Printing Problems If a serial or parallel printer doesn’t printIf the left edge of printed output is missing If an infrared printer doesn’t print If a serial mouse doesn’t work Serial, Parallel, and USB ProblemsIf a serial modem doesn’t work properly Startup Problems If the computer doesn’t respond when you turn it onIf the computer won’t boot from battery power If the serial or parallel port is not working Wireless Problems If the computer won’t boot from the floppy disk driveIf the computer stops responding after booting If you have problems with wireless 802.11 communication If you can connect, but the network is slow If your computer cannot detect any Bluetooth devices If your computer cannot detect a certain Bluetooth device Testing the Hardware To run the e-Diagtools diagnostic test Testing the Hardware Configuring the Computer To run the Bios Setup utility Setting Description Default Main Menu System Devices Menu Security Menu Boot Menu Exit Menu Reinstalling and Updating Software To recover the factory installation of your hard disk To update the Bios PC Identification and Bios passwords To update Windows drivers Support and Service To get support or service Getting Assistance for Your ComputerTo get help from the Web We will not be able to help with questions about Home Support Business Support To receive repair service To prepare your computer for shipment Limited Warranty Statement Product Duration of Limited Warranty Reference Information Hardware Specifications Wireless LAN Bluetooth PANKeyboard Pointing Devices Security Features ExpandabilityEnvironmental Limits AT Commands Conexant Command Function ConexantModem Reference Information Modem Reference Conexant G,h,i +GMI +MCR ECC Commands FAX Class Voice Commands AT* Commands Register Function Conexant Range/units Default Registers ConexantSelected Result Codes Conexant Code Meaning Power Cords Safety InformationCountry or Region Rated Voltage and Current Part Number Ergonomics Battery Safety Laser Safety LED Safety Mercury Safety Exposure to Radio Frequency Radiation Regulatory Information Connections to Peripheral Devices Regulatory Information Canada Declaration of Conformity U.S.AResponsible Party Trade name European Union Regulatory Information Japan Japan Telecommunications Approval New Zealand Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 Russia International EMC Index Reference Guide QuickRestore System Recovery CD USB