Cabletron Systems HSIM-A6DP manual Getting Help

Models: HSIM-A6DP

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1.7GETTING HELP

Getting Help

1.7GETTING HELP

If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact the Cabletron Systems Global Call Center:

Phone

(603) 332-9400

 

 

Internet mail

support@ctron.com

 

 

FTP

ctron.com (134.141.197.25)

Login

anonymous

Password

your email address

 

 

BBS

(603) 335-3358

Modem setting

8N1: 8 data bits, No parity, 1 stop bit

 

 

For additional information about Cabletron Systems or our products, visit our World Wide Web site: http://www.cabletron.com/

For technical support, select Service and Support.

Before calling the Cabletron Systems Global Call Center, have the following information ready:

Your Cabletron Systems service contract number

A description of the failure

A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

The serial and revision numbers of all involved Cabletron Systems products in the network

A description of your network environment (layout, cable type, etc.)

Network load and frame size at the time of trouble (if known)

The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

Any previous Return Material Authorization (RMA) numbers

HSIM-A6DP User’s Guide

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Page 17
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Cabletron Systems HSIM-A6DP manual Getting Help