Cabletron Systems SEHI-22FL manual Getting Help, Related Manuals, anonymous, your email address

Models: SEHI-22FL

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1.3 GETTING HELP

Getting Help

1.3 GETTING HELP

If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact Cabletron Systems Technical Support:

By phone

(603) 332-9400

 

Monday – Friday; 8 A.M. – 8 P.M. Eastern Time

By CompuServe

GO CTRON from any ! prompt

By Internet mail

support@ctron.com

By FTP

ctron.com (134.141.197.25)

Login

anonymous

Password

your email address

Before calling Cabletron Systems Technical Support, have the following information ready:

A description of the failure

A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

A description of your network environment (layout, cable type, etc.)

Network load and frame size at the time of trouble (if known)

The serial and revision numbers of all Cabletron Systems products in the network

The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

Any previous Return Material Authorization (RMA) numbers

1.4RELATED MANUALS

Use the Cabletron Systems SEH-22FL Stackable Hub User’s Guide to supplement the procedures and other technical data provided in this manual. The procedures contained in the SEH-22FL Stackable Hub User’s Guide are referenced where appropriate, but not repeated in this manual.

SEHI User’s Guide

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Cabletron Systems SEHI-22FL manual Getting Help, Related Manuals, anonymous, your email address