Cadillac 2015 - CRC manual Customer Information, Customer Satisfaction Procedure

Customer Information 13-1

Customer

Information

Customer Information

Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . 13-1

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . 13-3 Customer Assistance for Text

Telephone (TTY) Users . . . . . 13-4 Online Owner Center . . . . . . . . 13-4 Roadside Service . . . . . . . . . . . . 13-5 Scheduling Service

Appointments . . . . . . . . . . . . . . 13-7 Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . 13-7 Collision Damage Repair . . . . 13-8 Service Publications

Ordering Information . . . . . . 13-10 Radio Frequency

Identification (RFID) . . . . . . . 13-11 Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-12

Reporting Safety Defects

Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . 13-12

Reporting Safety Defects to the Canadian

Government . . . . . . . . . . . . . . . 13-13 Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-13

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-13

Event Data Recorders . . . . . . 13-14

OnStar® . . . . . . . . . . . . . . . . . . . . 13-14

Infotainment System . . . . . . . . 13-15

Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of your dealership or the general manager.