Cadillac 2015 - CRC manual Customer Assistance Offices, Customer Information 13-3

Customer Information 13-3

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge mediation/arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-888-446-2000 (English), 1-800-263-7854 (French),

or write to:

Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7

The inquiry should be accompanied by the Vehicle Identification Number (VIN).

Customer Assistance Offices

Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to:

United States and Puerto Rico

Cadillac Customer Assistance Center

Cadillac Motor Car Division P.O. Box 33169

Detroit, MI 48232-5169 www.Cadillac.com

1-800-458-8006

1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-224-1400

From U.S. Virgin Islands:

1-800-496-9994