Canon B210c, C75, C80, C70 n c

13-2 Troubleshooting Chapter 13

If You Cannot Solve the Problem

If you have a problem with your unit and you cannot solve it by referring to the information in

this chapter, contact your local authorised Canon dealer or the Canon help line.

Canon’s support personnel are trained in the technical support of Canon’s products and

should be able to help you with your problem.

nAttempting to repair the unit yourself may void the limited warranty.

cIf the unit makes strange noises, emits smoke or strange smells, unplug it immediately and

contact your local authorised Canon dealer or the Canon help line. Do not attempt to

disassemble or repair the unit yourself.

If you need to contact Canon directly, make sure you have the following information:

• Product name

MultiPASS C75, MultiPASS C80, MultiPASS C70, FAX-B215C, FAX-B230C, or FAX-B210C

• Serial number

The serial number is on the label located at the back of the unit.

• Software version number

→

Software User’s Guide

• Place of purchase

• Nature of problem

• Steps you have taken to solve the problem and the results

Contents

Main Copyright Trademarks Contents Page Page Page Page Page Page Using Your Documentation n Software Users Guide n-nn Type Conventions Used in This Guide c Customer Support Important Safety Instructions c Handling and Maintenance Location Power Supply c Chapter 2 Setting Up Unpacking Your Unit n Removing Shipping Materials 1 2 6 n 3 4 7 n Assembling Your Unit n Making Connections Connecting the Telephone Line and External Devices 1 2 3 n Connecting Your Unit to a PC n Software Users Guide) ( Connecting the Power Cord n Power Supply 2-10 Setting Up Chapter 2 Main Components of Your Unit n Operation Panel n 456 789 1 0# 23 12 Set Function Resume 01 02 03 04 05 06 07 08 09 10 11 c Guidelines Installing the BJ Cartridge in Your Unit n 1 n 4 2-16 Setting Up Chapter 2 5 then remove the orange protective cap q and tape w. 6 7 8 9 Loading Paper Paper Guidelines Page Loading Paper in the Multi-Purpose Tray 2 3 4 Page Chapter 3 Registering Information Methods of Registering Information in Your Unit n Guidelines for Entering Numbers, Letters, and Symbols n Entering Letters 1 2 3 Changing Between Number and Letter Modes Entering Numbers Correcting a Mistake 1 2 3 Registering Sender Information n What is Sender Information? Sender information Transmit Terminal Identification (TTI) 4 Entering the Date and Time 3 6 Registering Your Unit Number and Name 8 9 10 4 6 Printing a List to Check Information Registered in Your Unit 3 Setting the Telephone Line Type 4 6 8 Dialling Through a Switchboard Registering the R Button Page Page Document Requirements Scanned Area of a Document Loading Documents 4 c n Chapter 5 Paper Handling 5-2 Paper Handling Chapter 5 Print Media Requirements You can stack the following media in the multi-purpose tray: Printable Areas Selecting Print Media n Page Setting the Paper Thickness Lever n 2 3 4 5 Loading Paper Loading Envelopes 2 3 Using Canon Specialty Print Media n Specialty Print Media Guidelines Printing on High Resolution Paper n Using the Cleaning Sheet Page Printing on Fabric Sheets n 2 3 4 5 n 1 2 3 4 5 Page Chapter 6 Speed Dialling What is Speed Dialling? n Speed Dialling Methods 5 6 One-Touch Speed Dialling n Registering Numbers for One-Touch Speed Dialling 4 11 n 9 10 7 4 n Using One-Touch Speed Dialling Coded Speed Dialling n Registering Numbers for Coded Speed Dialling 5 7 11 n 13 9 4 5 n 6 Using Coded Speed Dialling Group Dialling n Creating Groups 5 7 n 9 13 n 11 4 Using Group Dialling Speed Dialling Lists Printing Speed Dialling Lists 3 5 6-14 Speed Dialling Chapter 6 1-TOUCH SPD DIAL LIST Unsorted list: Destinations listed in button order. Sorted list : Destinations listed in GROUP DIAL LIST alphabetical order. CODED SPEED DIAL LIST Chapter 7 Sending Faxes Page Preparing to Send a Fax n Documents You Can Fax Adjusting the Quality of Your Faxes Setting Colour or Black & White Transmission Setting the Scanning Resolution n For black & white sending, set the resolution as follows: 1 2 For colour sending, set the resolution as follows: n 4 6 8 Setting the Scanning Contrast n Dialling Methods Sending Methods Manual sending via the handset Memory sending Memory Sending 4 n Manual Sending Via the Handset n 4 n 5 6 7 8 n Redialling When the Line is Busy n Automatic redialling Manual redialling Manual Redialling Cancelling Manual Redialling n 11 13 9 6 4 n Sending a Document to More Than One Destination n Sending a Document Using Group Dialling n Delayed Sending (MultiPASS Models Only) Timer sending Delayed sending Sending Other Documents While Your Unit is Set for Delayed Sending Documents Stored in Memory Printing a List of Documents in Memory Printing a Document in Memory 3 5 7 n 8 7 8 Deleting a Document From Memory 3 5 Using Alternative Telephone Networks (All Models Except the MultiPASS C75/ FAX- B215C) M Set Function Resume Registering an Alternative Telephone Network 10 11 12 Sending With an Alternative Telephone Network 4 5 6 7 n Registering Speed Dialling With the M Button n 1 2 3 Chapter 8 Receiving Faxes 8-2 Receiving Faxes Chapter 8 Different Ways to Receive a Fax Software User's Guide Receiving Faxes Automatically: FAX ONLY MODE 10 11 n Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode n 8-6 Receiving Faxes Chapter 8 Setting the Options for Fax/Tel Mode n Software Users Guide ) What Happens When Fax/Tel Mode is Selected 1 2 3 4 5 6 7 8 9 Receiving Faxes Manually: MANUAL MODE n Remote receiving Setting MANUAL MODE 1 Receiving a Fax Manually n Receiving With an Answering Machine: ANS.MACHINE MODE n Setting ANS.MACHINE MODE 1 Using Your Unit With an Answering Machine Receiving Faxes to the MultiPASS Suite (MultiPASS Models Only) n Receiving in Colour Setting Colour Reception Receiving While Performing Other Tasks n Receiving Faxes in Memory When a Problem Occurs Cancelling Receiving 2 Page 4 5 Special Dialling Dialling an Overseas Number (With Pauses) 6 7 8 n Switching Temporarily to Tone Dialling 2 3 4 5 n 1 2 3 4 Restricting Use of Your Unit Enabling Restriction of Your Unit Cancelling Restriction of Your Unit Page Page Documents You Can Copy Copying Documents 4 5 6 7 8 n Setting the Paper Type for Colour Copying (All Models Except the MultiPASS C75/ FAX- B215C) Setting the Length of the Bottom Margin Page 11-2 Reports and Lists Chapter 11 Summary of Lists and Reports Chapter 11 Reports and Lists 11-3 Reports and Lists ACTIVITY REPORT n AUTO PRINT setting. ( p. 14-5) The unit prints an ACTIVITY REPORT. Transactions in an ACTIVITY REPORT are listed chronologically. Indicates an entry that has appeared on a previous report. TX (Transmission) REPORT THE SLEREXE COMPANY LIMITED Chapter 11 Reports and Lists 11-5 Reports and Lists MULTI TX/RX (Transaction) REPORT RX (Reception) REPORT :Colour RX (:COLOR RX) Indicates a Colour Reception. Page Chapter 12 Maintenance Periodic Cleaning c 3 Cleaning the Units Exterior 2 Cleaning the Units Interior c Cleaning Inside the Printer Cover Page 4 n c Cleaning the Scanner Components 3 Page BJ Cartridge n BJ Cartridges and BJ Tanks BCI-21 Colour BJ Tank When to Replace a BJ Cartridge or BJ Tank n 1 2 3 4 n Cleaning the BJ Cartridge Print Head n 2 3 n Replacing the BJ Cartridge n 4 When to Replace a BJ Cartridge or BJ Tank 1 Chapter 12 Maintenance 12-13 5 cartridge holder and remove the BJ cartridge. 6 7 8 9 10 Replacing a BJ Tank n 4 When to Replace a BJ Cartridge or BJ Tank 1 n 12-16 Maintenance Chapter 12 5 it, then remove the BJ tank from its slot. 6 c 7 8 Page Chapter 13 Troubleshooting If You Cannot Solve the Problem n c Clearing Jams Jams in the ADF 5 n 2 n 3 4 Jams in the Multi-Purpose Tray n 1 2 3 4 n Chapter 13 Troubleshooting 13-5 LCD Messages 13-6 Troubleshooting Chapter 13 Chapter 13 Troubleshooting 13-7 13-8 Troubleshooting Chapter 13 Chapter 13 Troubleshooting 13-9 13-10 Troubleshooting Chapter 13 Chapter 13 Troubleshooting 13-11 nnnn 13-12 Troubleshooting Chapter 13 Paper Feeding Problems Faxing Problems Sending Problems Faxes sent from the unit are spotted or dirty. Receiving Problems Page Page Copying Problems The unit will not make a copy. MEMORY FULL appears in the LCD when making multiple copies. Telephone Problems Print Quality Problems Page Printing Problems The Alarm light comes on and the unit beeps while printing. Data from the PC is not printed. Page n General Problems Page If a Power Cut Occurs n Page Understanding the Menu System n Accessing the Menus 4 5 6 7 14-4 Summary of Settings Chapter 14 User Settings Menu Chapter 14 Summary of Settings 14-5 Report Settings Menu 14-6 Summary of Settings Chapter 14 TX (Transmission) Settings Menu Chapter 14 Summary of Settings 14-7 RX (Reception) Settings Menu 14-8 Summary of Settings Chapter 14 Printer Settings Menu Chapter 14 Summary of Settings 14-9 System Settings Menu Page Page General Specifications Facsimile Copier Telephone Printer BJ Cartridges Scanner (MultiPASS Models Only) Page Page Optional Handset n Package Contents n Attaching the Handset to Your Unit 1 2 3 4 5 Maintaining Your Handset Index A B See also individual BJ cartridge names See also individual BJ tank names C D E F See individual film names G H J K See also individual menu names See individual list names individual message names N O P See also individual paper names See also individual print media names Q R See also individual receive modes See also individual report names S individual print media names individual button names T U V