Canon L220, H12251 If You Cannot Solve a Problem

1321TroubleshootingChapter 13

Troubleshooting

If You Cannot Solve a Problem

If you cannot solve the problem after having referred to the information in this

chapter, contact your local authorised Canon dealer or the Canon help line.

Canon’s support personnel are trained in the technical support of Canon’s products

and will able to help you with your problem.

If you need to contact Canon directly, make sure you have the following information:

•Product name

FAXL220 or FAXL295

• Serial number

The serial number is on the label located at the back of the unit.

• Place of purchase

• Nature of problem

• Steps you have taken to solve the problem and the results

Attempting to repair the FAX yourself may void the limited warranty.

If the FAX makes strange noises, emits smoke or strange smells, unplug it

immediately and contact your local authorised Canon dealer or the Canon help line.

Do not attempt to disassemble or repair the unit yourself.

Contents

Main Copyright Trademarks Laser Safety Information 200240 V model Contents Page Page Page Page Page 12 Introduction Chapter 1 Type Conventions Used in This Guide Please read the list below of symbols, terms, and abbreviations used in this guide. Customer Support Important Safety Instructions Handling and Maintenance Location Power Supply Chapter 2 Setting Up Unpacking the FAX Removing Shipping Materials Assembling the FAX Making Connections Connecting the Telephone Line Cord and External Devices Page Connecting the Power Cord Setting the Language and Country* 1 2 5 Page 210 Setting Up Chapter 2 Main Components of the FAX 211Setting UpChapter 2 Setting Up Operation Panel Special Function Buttons P Installing the Toner Cartridge Page 5 6 7 Loading Paper Testing the FAX 1 5 2 3 Chapter 3 Registering Information 32 Registering Information Chapter 3 Guidelines for Entering Numbers, Letters, and Symbols 1 2 3 Correcting a Mistake 1 2 3 1 Registering Sender Information What is Sender Information? To enter the sender information in your FAX, follow the procedures on the following pages. Entering the Date and Time Registering Your FAX Number and Name 3 4 6 4 6 8 Setting the Telephone Line Type 4 6 Dialling Through a Switchboard Registering the R Button 6 4 8 Page Setting the Summer Time* 4 OFF 6 8 9 10 12 13 14 15 16 17 18 19 20 Page Page Document Requirements Scanned Area of a Document Loading Documents 1 2 Page Page Paper Requirements Printable Area Selecting Paper for Your FAX Loading Paper Selecting Face-Up or Face-Down Paper Delivery Page Changing the Paper Size Setting 4 CUSTOM LGL , or 10 11 12 Adjusting the Toner Saver Setting Page What is Speed Dialling? Speed Dialling Methods Registering One-Touch Speed Dialling 3 6 4 5 7 9 10 11 13 REGULAR TX 14 15 in step 15: 18 19 20 21 Registering Coded Speed Dialling 3 5 7 9 10 11 13 14 15 REGULAR TX 16 17 in step 17: 20 21 22 23 Registering Group Dialling 3 5 7 9 10 11 13 Using Speed Dialling Sending a Document With Speed Dialling 1 2 3 Making a Telephone Call With Speed Dialling 1 5 2 3 Dialling with the Directory 1 2 3 4 5 Printing Speed Dialling Lists 3 in step 5: in step 5: 5 1TOUCH SPD DIAL LIST 1 1TOUCH SPD DIAL LIST 2 (Detailed List) 1-TOUCH SPD DIAL LIST 1 IF YOU PRESS # IN STEP 7 ( p. 6-17), THE DESTINATIONS ARE LISTED IN BUTTON ORDER (UNSORTED). IF YOU PRESS IN STEP 7 ( p.6-17), THE DESTINATIONS ARE LISTED IN ALPHABETICAL ORDER CODED SPEED DIAL LIST 1 CODED SPEED DIAL LIST 2 (Detailed List) CODED SPEED DIAL LIST 1 IF YOU PRESS # IN STEP 7 ( p.6-17), THE DESTINATIONS ARE LISTED IN CODE ORDER (UNSORTED). IF YOU PRESS IN STEP 7 ( p. 6-17), THE DESTINATIONS ARE LISTED IN ALPHABETICAL ORDER GROUP DIAL LIST Chapter 7 Sending Faxes Preparing to Send a Fax Documents You Can Fax Setting the Scanning Resolution 1 2 Setting the Scanning Contrast 4 6 Dialling Methods Sending Methods Memory Sending 1 2 Manual Sending Via the Handset 3 1 2 3 4 5 6 7 Cancelling Sending handset: 2 Redialling When the Line is Busy Manual Redialling Cancelling Manual Redialling Automatic Redialling What is Automatic Redialling? Page OFF in step 8: 8 10 12 13 14 Sending the Same Document to Several Fax Numbers (Sequential Broadcasting) 1 2 3 Delayed Sending Scanning a Document into Memory for Delayed Sending 1 2 3 5 7 8 Printing a Document Set for Delayed Sending 2 3 7 5 8 Deleting a Document Set for Delayed Sending 2 3 5 7 8 Page Chapter 8 Receiving Faxes Receiving Methods Receiving Faxes Automatically: FAX ONLY MODE Setting FAX ONLY MODE 4 6 8 11 Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode Setting Fax/Tel Mode 8 6 4 Setting the Options for Fax/Tel Mode 1 2 3 4 5 6 7 8 9 Receiving Faxes Manually: MANUAL MODE Setting MANUAL MODE 2 Receiving a Fax Manually 1 2 4 5 Receiving With an Answering Machine: ANS.MACHINE MODE Setting ANS.MACHINE MODE Using the FAX With an Answering Machine Receiving While Performing Other Tasks Receiving Faxes in Memory When a Problem Occurs Cancelling Receiving 2 Page Chapter 9 Special Features Special Dialling Entering Pauses in a Fax/Telephone Number 1 2 3 Switching Temporarily to Tone Dialling Dialling Through a Switchboard 1 2 3 Documents Stored in Memory Printing a List of Documents Stored in Memory Printing a Document Stored in Memory 3 7 5 8 Sending a Document Stored in Memory 3 5 7 8 Deleting a Document Stored in Memory 3 5 7 8 Polling What is Polling? Polling Receiving Polling Another Fax Machine 2 3 5 6 Cancelling Polling Receiving Polling Sending Setting Up the Polling Box 5 6 8 10 12 13 14 Scanning a Document into the Polling Box Changing or Deleting the Polling Box Settings 1 2 3 4 CHANGE DATA in step 6: DELETE FILE 6 Restricting Use of Your FAX Enabling Restriction of Your FAX 4 5 6 8 Cancelling Restriction of Your FAX Page Restricting Reception 4 6 8 10 Page Page Documents You Can Copy Making Copies 1 2 3 4 Making a Quick Single Copy 6 7 1 2 Page Page 112 Reports and Lists Chapter 11 Summary of Reports and Lists ACTIVITY REPORT 114 Reports and Lists Chapter 11 TX (Transmission) REPORT THE SLEREXE COMPANY LIMITED 115Reports and ListsChapter 11 Reports and Lists MULTI TX/RX (Transaction) REPORT RX (Reception) REPORT MULTI TX/RX REPORT 27/12 2002 15:02 FAX 123 4567 CANON 001 RX REPORT Page Page Periodic Cleaning Cleaning the FAXs Exterior 3 1 2 Cleaning the FAXs Interior 1 2 3 4 Cleaning the Scanner Components 5 6 7 1 2 4 5 7 6 Replacing the Toner Cartridge 1 2 3 1 4 5 6 7 Page Chapter 13 Troubleshooting Clearing Jams Jams in the ADF 2 3 4 Paper Jams Jams in the Paper Delivery Slots Jams Inside the Unit 1 2 2 3 4 Page Page 138 Troubleshooting Chapter 13 LCD Messages 139TroubleshootingChapter 13 Troubleshooting 1310 Troubleshooting Chapter 13 1311TroubleshootingChapter 13 Troubleshooting 1312 Troubleshooting Chapter 13 Paper Feeding Problems Paper does not feed properly. Multiple sheets feed together into the FAX. Repeated paper jams occur. Faxing Problems Faxes sent from the FAX are spotted or dirty. Cannot send using Error Correction Mode (ECM). Errors occur frequently while sending. Receiving Problems Cannot receive a fax automatically. No automatic switching between telephone and fax calls. Cannot receive a document manually. Print quality is poor. Faxes do not print. Received faxes print blotched or unevenly. Cannot receive using Error Correction Mode (ECM). Copying Problems Cannot make copies. MEMORY FULL appears in the LCD when making multiple copies. Telephone Problems Cannot dial. Optional handset or telephone disconnects while you are talking. Printing Problems Alarm light is lit and the FAX beeps while printing. Printout does not match paper size. Printout is skewed. Paper jams occur. Printout is not clear. Printout has vertical white streaks. General Problems FAX has no power. Nothing appears in the LCD. If You Cannot Solve a Problem If a Power Cut Occurs Page Understanding the Menu System Printing a List to Check the Current Settings Accessing the Menus 4 5 6 7 USER SETTINGS Menu REPORT SETTINGS Menu 146 Summary of Settings Chapter 14 TX (Transmission) SETTINGS Menu The selectable settings and the default settings vary depending on the country where you have OFF 147Summary of SettingsChapter 14 RX (Reception) SETTINGS Menu The selectable settings and the default settings vary depending on the country where you have INCOMING RING MANUAL MODE FAX/TEL AUTO SW PRINTER SETTINGS Menu 149Summary of SettingsChapter 14 POLLING BOX Menu The selectable settings and the default settings vary depending on the country where you have OFF 1410 Summary of Settings Chapter 14 SYSTEM SETTINGS Menu The selectable settings and the default settings vary depending on the country where you have LOCK PHONE 1411Summary of SettingsChapter 14 Page Page A2 Specifications Appendix A General Specifications Facsimile A3SpecificationsAppendix A Specifications Copier Telephone Printer FX3 toner cartridge Page Appendix B FAX-L295 Instructions Page Connecting the FAX-L295 to Your PC Print Media Requirements Printable Area Selecting Print Media Loading Envelopes 1 2 3 Loading Transparencies Page Page Optional Handset* Package Contents Attaching the Handset to Your FAX 1 2 3 4 Page I1 Index A B C I2 D E F I3 G H I J K N O P I5 Q R S I6 T I7 U V W