Canon MP700, MP730

10-16 Troubleshooting Chapter 10

If there are repeated paper jams

Paying attention to the following points, reload the paper.

1. Fan out the sheets of paper well so that they do not stick together.

2. Align the edges of the paper.

3. Adjust the paper guide correctly.

4. Make sure the paper stack does not exceed the paper limit mark (s|) or tab.

5. Make sure the paper loaded does not exceed the capacity of the multi-purpose tray ( p. 2-1).

6. Do not force paper into the multi-purpose tray.

7. Only use the same type of paper.

8. Use recommended print media ( p. 2-3).



 Removing jammed documents

If documents jam in the ADF or do not feed properly, <DOC. TOO LONG> is displayed in the LCD.

You do not need to turn off the power when clearing document jams.

2Gently gather the jammed paper to the

center of the opening and then remove it.

CAUTION

•Be careful not to touch the components inside

the machine.

• If the jammed paper tears while you are pulling

and you cannot remove the torn pieces, turn the

machine off then on with the [ON/OFF (1 sec.)]

key. The jammed pieces will automatically be

ejected.

3Close the scanning unit until it locks into place.

4Press [Resume].

•If you are printing from a Windows application,

follow the instructions displayed on your computer.

1Press [Stop/Reset].

2If a multipage document is loaded, remove

from the ADF all pages except for the

jammed page.

Contents

Main Page II III How to use the documentation provided Set-Up Sheet User's Guide Software Guide START HERE Reading the documentation Viewing the documentation on the CD-ROM Installing the Utility Software V VI Type conventions Contents VIII Index Appendix:Specications 11:Machine settings 10:Troubleshooting IX Safety information Location Power Supply XI Handling XII Maintenance XIII C. Power requirements B. Order information A. Location Legal limitation on usage of your product and the use of images XIV Connection of the equipment In case of equipment malfunction Rights of the telephone company FCC Notice Users in Canada Pre-installation requirements for Canon facsimile equipment A. Location B. Order information C. Power requirements XVI NOTICE 1 Unpacking your machine 1-2 System requirements Main components of the machine 1-4 Operation panel of the machine Page Page 2 print media Documents Document requirements 2-2 Loading documents AB Using the platen glass Using the ADF 1 2 3 1 Print media Loading requirements 2-4 Setting the paper thickness lever Setting the print media size and type 1 2 1 2 Loading print media Page 3 computer Printing documents 3-2 Setting the paper type and print quality/[Main] tab Page Page 4 memory card Before printing from a memory card 4-2 Inserting/removing a memory card Inserting a memory card Follow this procedure to insert a memory card into the machine: 1 2 Removing a memory card 1 2 Printing methods Step 1 Step 2 Printing an index Printing all frames 8 9 10 11 11 12 14 Printing a single frame 12 14 15 15 16 17 Reading data from or writing data to a memory card Enabling/disabling overwriting memory card data 7 1 4 12 13 Page 5 Before copying 1 Making copies 2 3 4 5 Adjusting the image quality (resolution) 1 Adjusting the exposure (density) 1 PC Faxing Fax Model Sending a fax 1 2 Characters and symbols for fax numbers 7 Fax Model Sending faxes from your machine Before sending faxes 1 5 6 9 10 11 12 14 Sending methods Speed dialing Page 7-6 9 10 11 12 Using speed dialing 1 2 Receiving faxes to your machine Before receiving faxes to your machine 1 5 7-8 Receiving faxes manually 1 2 3 4 Canceling receiving Scanning methods Using the [Scan] key on the operation panel 1 2 Page 9 Replacing ink tanks When to replace an ink tank Guidelines 9-2 Replacing an ink tank 1 2 3 4 5 Step 1 Step 2 Step 2 Step 3 Step 4 9-4 Printing the nozzle check pattern 1 4 Cleaning the printhead 1 Aligning the printhead Page 10 Problems installing and removing software 10-2 Cannot use the software after upgrading to Windows XP. In [Device Manager], green mark ? is displayed (Windows Me). Problems turning on the computer Cannot print to a shared printer. Printing stops in the middle. Paper does not feed properly. 10-4 Paper curls. Meaningless characters and symbols are printing. White streaks appear on the printout. Printout is rubbed or stained. Copying problems Cannot make a copy (the document or paper will not feed into the machine). Paper comes out but there is nothing copied on it. 10-6 Copy quality is poor (or documents are printed with streaks). Problems scanning See below if you have problems scanning a document to your computer from the machine. Cannot scan a document. Page 10-8 The image you have scanned looks dirty (or documents are printed with streaks). See below if you are having problems receiving faxes. White margins appear around the scanned image. Problems receiving faxes Chapter 10 Troubleshooting 10-9 Cannot receive a fax, cannot print a fax. 10-10 Cannot receive faxes automatically. Machine does not switch automatically between voice and fax reception. Quality of received fax is poor. Cannot receive a fax in ECM mode. Problems sending faxes Cannot send a fax. Fax sent is dirty (or documents are printed with streaks). Cannot send a fax in ECM mode. 10-12 Telephone problems See below if you have problems using the telephone. Cannot dial. Telephone disconnects during a call. Problems using a memory card Page 10-14 In Windows Explorer, you cannot display [Thumbnails] (Windows 2000). The memory card is recognized as a drive other than [Removable Disk]. If nothing displays in the LCD (if there is no power) Removing jammed paper Removing jams in the paper output tray Removing jams from the machines interior 1 2 3 4 1 2 Page 10-18 If the nozzle check pattern does not print properly Interpreting the messages LCD messages If you cannot solve the problem 11 7 Accessing the machine settings 1 2 3 Settings Menu: SPECIAL COPY [Fax] Function keys: [Copy], [Scan], [Photo Print], Menu: MAINTENANCE Menu: USER DATA 11-4 SHORT-SHORT-LONG SHORT-LONG-SHORT Chapter 11 Machine settings 11-5 11-6 Menu: RECEIVE MODE Menu: MEMORY REFERENCE Menu: REPORTS/LISTS Chapter 11 Machine settings 11-7 Menu: PHOTO PRINT MODE 11-8 Appendix General specications A-2 System requirements Ink specications A-4 Print specications Photo print specications Copy specications Fax specications Fax Model Page Index I-1 Index I-2 Index I-3 Page Canon U.S.A., Inc. Limited WarrantyU.S. Only InstantExchange Carry-In/ Mail-In Index I-1 Index I-2 Index I-3 Page Q uick Reference Guid e