Canon MP700, MP730 , Removing jammed paper

Chapter 10 Troubleshooting 10-15

10

Troubleshooting



 If the power disconnects unexpectedly

User data and speed dialing settings are stored using the internal battery if there is a power

failure or if you accidentally disconnect the power cord. However, all documents stored in

memory will be deleted.

If the power disconnects, the following will apply:

• You will not be able to send or receive faxes, or make copies.

•If a telephone is connected to the machine, you may be able to receive and/or make voice calls

(depending on your telephone).

When power is restored, the MEMORY CLEAR REPORT will be printed automatically listing the

documents deleted from memory. Note however that this report will not be printed if the print

media size is set to a setting other than <LTR>, <LGL>, or <A4>, or if black ink or paper has run

out.



 Removing jammed paper

If <CLEAR PAPER JAM> is displayed in the LCD, follow this procedure to clear the paper jam.

If a paper jam occurs when receiving a fax, that fax will be stored in memory and

printed automatically when you clear the jam and press [Resume].

Removing jams in the paper output tray

Follow this procedure to remove jams from the paper output tray:

Removing jams from the machine’s interior

Follow this procedure to remove jams from the machine’s interior:

1Gently pull any jammed paper out of the

paper output tray.

•If you cannot see any jammed paper in the paper

output tray, remove it from the machine’s interior

( below).

2Press [Resume].

•If you are printing from a Windows application,

follow the instructions displayed on your computer.

1Press [Open] q and lift up the scanning unit

w.

Fax Model

q

w

Contents

Main Page II III How to use the documentation provided Set-Up Sheet User's Guide Software Guide START HERE Reading the documentation Viewing the documentation on the CD-ROM Installing the Utility Software V VI Type conventions Contents VIII Index Appendix:Specications 11:Machine settings 10:Troubleshooting IX Safety information Location Power Supply XI Handling XII Maintenance XIII C. Power requirements B. Order information A. Location Legal limitation on usage of your product and the use of images XIV Connection of the equipment In case of equipment malfunction Rights of the telephone company FCC Notice Users in Canada Pre-installation requirements for Canon facsimile equipment A. Location B. Order information C. Power requirements XVI NOTICE 1 Unpacking your machine 1-2 System requirements Main components of the machine 1-4 Operation panel of the machine Page Page 2 print media Documents Document requirements 2-2 Loading documents AB Using the platen glass Using the ADF 1 2 3 1 Print media Loading requirements 2-4 Setting the paper thickness lever Setting the print media size and type 1 2 1 2 Loading print media Page 3 computer Printing documents 3-2 Setting the paper type and print quality/[Main] tab Page Page 4 memory card Before printing from a memory card 4-2 Inserting/removing a memory card Inserting a memory card Follow this procedure to insert a memory card into the machine: 1 2 Removing a memory card 1 2 Printing methods Step 1 Step 2 Printing an index Printing all frames 8 9 10 11 11 12 14 Printing a single frame 12 14 15 15 16 17 Reading data from or writing data to a memory card Enabling/disabling overwriting memory card data 7 1 4 12 13 Page 5 Before copying 1 Making copies 2 3 4 5 Adjusting the image quality (resolution) 1 Adjusting the exposure (density) 1 PC Faxing Fax Model Sending a fax 1 2 Characters and symbols for fax numbers 7 Fax Model Sending faxes from your machine Before sending faxes 1 5 6 9 10 11 12 14 Sending methods Speed dialing Page 7-6 9 10 11 12 Using speed dialing 1 2 Receiving faxes to your machine Before receiving faxes to your machine 1 5 7-8 Receiving faxes manually 1 2 3 4 Canceling receiving Scanning methods Using the [Scan] key on the operation panel 1 2 Page 9 Replacing ink tanks When to replace an ink tank Guidelines 9-2 Replacing an ink tank 1 2 3 4 5 Step 1 Step 2 Step 2 Step 3 Step 4 9-4 Printing the nozzle check pattern 1 4 Cleaning the printhead 1 Aligning the printhead Page 10 Problems installing and removing software 10-2 Cannot use the software after upgrading to Windows XP. In [Device Manager], green mark ? is displayed (Windows Me). Problems turning on the computer Cannot print to a shared printer. Printing stops in the middle. Paper does not feed properly. 10-4 Paper curls. Meaningless characters and symbols are printing. White streaks appear on the printout. Printout is rubbed or stained. Copying problems Cannot make a copy (the document or paper will not feed into the machine). Paper comes out but there is nothing copied on it. 10-6 Copy quality is poor (or documents are printed with streaks). Problems scanning See below if you have problems scanning a document to your computer from the machine. Cannot scan a document. Page 10-8 The image you have scanned looks dirty (or documents are printed with streaks). See below if you are having problems receiving faxes. White margins appear around the scanned image. Problems receiving faxes Chapter 10 Troubleshooting 10-9 Cannot receive a fax, cannot print a fax. 10-10 Cannot receive faxes automatically. Machine does not switch automatically between voice and fax reception. Quality of received fax is poor. Cannot receive a fax in ECM mode. Problems sending faxes Cannot send a fax. Fax sent is dirty (or documents are printed with streaks). Cannot send a fax in ECM mode. 10-12 Telephone problems See below if you have problems using the telephone. Cannot dial. Telephone disconnects during a call. Problems using a memory card Page 10-14 In Windows Explorer, you cannot display [Thumbnails] (Windows 2000). The memory card is recognized as a drive other than [Removable Disk]. If nothing displays in the LCD (if there is no power) Removing jammed paper Removing jams in the paper output tray Removing jams from the machines interior 1 2 3 4 1 2 Page 10-18 If the nozzle check pattern does not print properly Interpreting the messages LCD messages If you cannot solve the problem 11 7 Accessing the machine settings 1 2 3 Settings Menu: SPECIAL COPY [Fax] Function keys: [Copy], [Scan], [Photo Print], Menu: MAINTENANCE Menu: USER DATA 11-4 SHORT-SHORT-LONG SHORT-LONG-SHORT Chapter 11 Machine settings 11-5 11-6 Menu: RECEIVE MODE Menu: MEMORY REFERENCE Menu: REPORTS/LISTS Chapter 11 Machine settings 11-7 Menu: PHOTO PRINT MODE 11-8 Appendix General specications A-2 System requirements Ink specications A-4 Print specications Photo print specications Copy specications Fax specications Fax Model Page Index I-1 Index I-2 Index I-3 Page Canon U.S.A., Inc. Limited WarrantyU.S. Only InstantExchange Carry-In/ Mail-In Index I-1 Index I-2 Index I-3 Page Q uick Reference Guid e