Chapter Troubleshooting | Canon MP700, MP730 specification

3 Open the feeder cover.

4 Raise the paper release lever A and slide the page under the roller towards the feeder cover.

5Pull out the jammed page from the ADF.

6 Lower the paper release lever A, then close the feeder cover.

• If [Stop/Reset] is pressed during scanning and the document remains in the ADF, wait for the machine to return to standby mode, then press [Resume]. Documents left in the ADF will be ejected automatically.

Troubleshooting

Chapter 10 Troubleshooting 10-17

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Canon MP700, MP730 manual Chapter Troubleshooting

Contents

Quick Reference Guide Preface Copyright Trademarks How to use the documentation provided Quick Reference Guide This guide Reading the documentation Installing the Utility SoftwareViewing the documentation on the CD-ROM To copy the documentation to your computer To not copy the documentation to your computer Machine safely, always pay attention to these warnings Type conventionsMachine Contents Machine settings TroubleshootingAppendixSpeciﬁcations Safety information Location Power Supply Handling Maintenance Users in the U.S.A Pre-installation requirements for Canon facsimile equipmentPower requirements Location Rights of the telephone company Connection of the equipmentCase of equipment malfunction FCC Notice Users in Canada XVI Multi-purpose tray IntroductionUnpacking your machine Quick Reference Guide System requirements Main components of the machine Operation panel of the machine 6Numeric keys 4Scan key5Photo Print key @2Fax Model Redial/Pause key Introduction Documents Documents Print mediaDocument requirements Loading documents Using the platen glassFax Model Using the ADF Lift the document cover Place your document face down on Print media Loading requirements Setting the paper thickness lever Setting the print media size and type Press Set Loading print mediaUse 2 or 3 to select the print media size Use 2 or 3 to select the print media type Documents and print media Printing documents Printing from yourComputer Load paper in the printer Setting the paper type and print quality/Main tab Preview before printing More informationGrayscale Printing Print Advisor Printing from your computer -Basic operation Memory card Photo printing from aBefore printing from a memory card Make sure the machine is on Inserting/removing a memory cardInserting a memory card Insert a memory card into the appropriate slot Removing a memory card Printing methods Select a printing method Load the correct print media in the multi-purpose tray Printing an indexUse 2 or 3 to select Index Press Set Press Start Printing all framesUse 2 or 3 to select ALL Frames Press Set Use 2 or 3 to select borderless printing Use 2 or 3 to select Single Frame Press Set Printing a single frameUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Reading data from or writing data to a memory card Enabling/disabling overwriting memory card data More information Photo printing from a memory card -Basic operation Before copying Setting color or black & white copyingCopying Making copies Press Image Quality Use 2 or 3 to select the image quality Adjusting the image quality resolutionAdjusting the exposure density Press Exposure Use 2 or 3 to select the exposure Press Set PC Faxing Sending a fax Character/symbol Explanation Characters and symbols for fax numbersClick Send Now Sending faxes from your machine Before sending faxes Press Set twice Letters Number Sending methods Memory sending Registering one-touch speed dialing Use 2 or 3 to select the resolutionSpeed dialing Use 2 or 3 to select a one-touch speed dialing key 01 to Press Menu Use 2 or 3 to select User Data Press Set twice Registering coded speed dialingTo change or delete an entry Refer to the User’s Guide Use 2 or 3 to select Coded Speed Dial Press Set One-touch speed dialing Using speed dialingCoded speed dialing Receiving faxes to your machine Before receiving faxes to your machine Canceling receiving Receiving faxes manually Scanning Using the Scan key on the operation panelScanning methods Scanning -Basic operation Replacing ink tanks MaintenanceWhen to replace an ink tank Guidelines Replacing an ink tank Out correctly Flowchart of printhead maintenanceMaintaining the printhead If there is no improvement Use 2 or 3 to select the cleaning setting you want Cleaning the printheadPress Menu Use 2 or 3 to select Maintenance Press Set Printing the nozzle check pattern Use 2 or 3 to select Align Print Head Press Set Aligning the printheadPress T Press Set Repeat steps 12 and 13 for column M 10-1 TroubleshootingMP Drivers/MP Toolbox Cannot install the software Removal of the software was completed, but Canon remains Computer will not start Cannot use the software after upgrading to Windows XPDevice Manager, green mark ? is displayed Windows Me Cannot print at all Printing stops in the middle 10-3Cannot print to a shared printer Paper does not feed properly White streaks appear on the printout Meaningless characters and symbols are printingPaper curls Printout is rubbed or stained Is the document loaded correctly? 10-5Paper comes out but there is nothing copied on it Print the nozzle check pattern Maintaining the printhead, p Cannot scan a document Copy quality is poor or documents are printed with streaks10-6 Computer has hung up or frozen If an error occurs when scanning an image in PhotoshopQuit other open applications and try again White lines appear on the left side of the image See below if you are having problems receiving faxesWhite margins appear around the scanned image Cannot scan correctly with multi-scan 10-9 Cannot receive a fax, cannot print a fax 10-10Troubleshooting Cannot receive a fax in ECM modeRepeated errors occur when you receive a fax Cannot receive faxes automatically Cannot send a fax Cannot send a fax in ECM modeFax sent is dirty or documents are printed with streaks Telephone disconnects during a call Repeated errors occur when you send a faxCannot dial Memory card is not recognized Removable disk does not appear in Windows Explorer Unplug/Eject icon does not appear Windows 10-14Troubleshooting If nothing displays in the LCD if there is no powerWindows Explorer, you cannot display Thumbnails Windows Removing jams in the paper output tray If the power disconnects unexpectedlyRemoving jammed paper Removing jams from the machine’s interior If there are repeated paper jams Removing jammed documentsPaying attention to the following points, reload the paper Chapter Troubleshooting Interpreting the messages If you cannot solve the problemIf the nozzle check pattern does not print properly LCD messages Accessing the machine settings Machine settingsPrinting a list to check the current settings 11-1 Function key Copy SettingsName Description Setting Details 11-2 11-3 MM/DD/YYYY 33600bps 11-415 SEC Switch 11-5 Function key Fax Fax Model Menu Memory Reference Function key Fax11-6 Menu Photo Print Mode Function key Photo Print 11-7 11-8 Speciﬁcations General speciﬁcations Paper printable areas Printable areasEnvelope printable areas Banner paper printable areas System requirements Ink speciﬁcationsScanned area Photo print speciﬁcations Print speciﬁcationsCopy speciﬁcations Fax Model Fax speciﬁcations Scan speciﬁcations Telephone speciﬁcations Index 2Index Index 4Index Limited Warranty-U.S. Only InstantExchange† Carry-In/ Mail-In Index Sending from computer problems 10-11 Index Chapter Quick Reference Guide