Troubleshooting, Machine settings | Canon MP730, MP700 guide

10: Troubleshooting

Problems installing and removing software		...10-1
Problems turning on the computer		10-2
Problems printing from your computer		10-2
Copying problems		10-5
Problems scanning		10-6
Fax Model	Problems receiving faxes	10-8
Fax Model	Problems sending faxes	10-11
Fax Model	Telephone problems	10-12
Problems using a memory card		10-12
If nothing displays in the LCD
	(if there is no power)	10-14
Fax Model If the power disconnects
	unexpectedly	10-15
Removing jammed paper		10-15

Removing jams in the paper output tray . 10-15Removing jams from the machine’s

interior	10-15
If there are repeated paper jams	10-16
Fax Model Removing jammed documents	10-16
If the nozzle check pattern does not print
properly	10-18
Interpreting the messages	10-18
LCD messages	10-18
If you cannot solve the problem	10-18

11: Machine settings

Fax Model Printing a list to check the current
settings	11-1
Accessing the machine settings	11-1
Settings	11-2

Appendix:Speciﬁcations

General speciﬁcations	A-1
System requirements	A-3
Ink speciﬁcations	A-3
Print speciﬁcations	A-4
Photo print speciﬁcations	A-4
Copy speciﬁcations	A-4
Fax speciﬁcations	A-5
Scan speciﬁcations	A-6
Telephone speciﬁcations	A-6
Index	I-1

VIII

Preface

Image 9

Canon MP730, MP700 manual Troubleshooting, Machine settings, AppendixSpeciﬁcations

Contents

Quick Reference Guide Preface Trademarks Copyright Quick Reference Guide This guide How to use the documentation provided Installing the Utility Software Reading the documentationViewing the documentation on the CD-ROM To not copy the documentation to your computer To copy the documentation to your computer Type conventions Machine safely, always pay attention to these warningsMachine Contents Troubleshooting Machine settingsAppendixSpeciﬁcations Location Safety information Power Supply Handling Maintenance Power requirements Pre-installation requirements for Canon facsimile equipmentUsers in the U.S.A Location Case of equipment malfunction Connection of the equipmentRights of the telephone company FCC Notice Users in Canada XVI Unpacking your machine IntroductionMulti-purpose tray Quick Reference Guide System requirements Main components of the machine Operation panel of the machine 5Photo Print key 4Scan key6Numeric keys @2Fax Model Redial/Pause key Introduction Documents Print media DocumentsDocument requirements Fax Model Using the ADF Using the platen glassLoading documents Lift the document cover Place your document face down on Loading requirements Print media Setting the print media size and type Setting the paper thickness lever Use 2 or 3 to select the print media size Loading print mediaPress Set Use 2 or 3 to select the print media type Documents and print media Computer Printing from yourPrinting documents Load paper in the printer Setting the paper type and print quality/Main tab Grayscale Printing More informationPreview before printing Print Advisor Printing from your computer -Basic operation Photo printing from a Memory cardBefore printing from a memory card Inserting a memory card Inserting/removing a memory cardMake sure the machine is on Insert a memory card into the appropriate slot Removing a memory card Select a printing method Printing methods Printing an index Load the correct print media in the multi-purpose trayUse 2 or 3 to select Index Press Set Printing all frames Press StartUse 2 or 3 to select ALL Frames Press Set Use 2 or 3 to select borderless printing Printing a single frame Use 2 or 3 to select Single Frame Press SetUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Enabling/disabling overwriting memory card data Reading data from or writing data to a memory card More information Photo printing from a memory card -Basic operation Copying Setting color or black & white copyingBefore copying Making copies Adjusting the exposure density Adjusting the image quality resolutionPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press Set Sending a fax PC Faxing Characters and symbols for fax numbers Character/symbol ExplanationClick Send Now Before sending faxes Sending faxes from your machine Letters Number Press Set twice Memory sending Sending methods Speed dialing Use 2 or 3 to select the resolutionRegistering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 to To change or delete an entry Refer to the User’s Guide Registering coded speed dialingPress Menu Use 2 or 3 to select User Data Press Set twice Use 2 or 3 to select Coded Speed Dial Press Set Using speed dialing One-touch speed dialingCoded speed dialing Before receiving faxes to your machine Receiving faxes to your machine Receiving faxes manually Canceling receiving Using the Scan key on the operation panel ScanningScanning methods Scanning -Basic operation When to replace an ink tank MaintenanceReplacing ink tanks Guidelines Replacing an ink tank Maintaining the printhead Flowchart of printhead maintenanceOut correctly If there is no improvement Press Menu Use 2 or 3 to select Maintenance Press Set Cleaning the printheadUse 2 or 3 to select the cleaning setting you want Printing the nozzle check pattern Aligning the printhead Use 2 or 3 to select Align Print Head Press SetPress T Press Set Repeat steps 12 and 13 for column M MP Drivers/MP Toolbox Cannot install the software Troubleshooting10-1 Removal of the software was completed, but Canon remains Device Manager, green mark ? is displayed Windows Me Cannot use the software after upgrading to Windows XPComputer will not start Cannot print at all Cannot print to a shared printer 10-3Printing stops in the middle Paper does not feed properly Paper curls Meaningless characters and symbols are printingWhite streaks appear on the printout Printout is rubbed or stained Paper comes out but there is nothing copied on it 10-5Is the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, p Copy quality is poor or documents are printed with streaks Cannot scan a document10-6 If an error occurs when scanning an image in Photoshop Computer has hung up or frozenQuit other open applications and try again White margins appear around the scanned image See below if you are having problems receiving faxesWhite lines appear on the left side of the image Cannot scan correctly with multi-scan Cannot receive a fax, cannot print a fax 10-9 Repeated errors occur when you receive a fax Cannot receive a fax in ECM mode10-10Troubleshooting Cannot receive faxes automatically Cannot send a fax in ECM mode Cannot send a faxFax sent is dirty or documents are printed with streaks Cannot dial Repeated errors occur when you send a faxTelephone disconnects during a call Memory card is not recognized Unplug/Eject icon does not appear Windows Removable disk does not appear in Windows Explorer If nothing displays in the LCD if there is no power 10-14TroubleshootingWindows Explorer, you cannot display Thumbnails Windows Removing jammed paper If the power disconnects unexpectedlyRemoving jams in the paper output tray Removing jams from the machine’s interior Removing jammed documents If there are repeated paper jamsPaying attention to the following points, reload the paper Chapter Troubleshooting If the nozzle check pattern does not print properly If you cannot solve the problemInterpreting the messages LCD messages Printing a list to check the current settings Machine settingsAccessing the machine settings 11-1 Name Description Setting Details SettingsFunction key Copy 11-2 MM/DD/YYYY 11-3 11-4 33600bps15 SEC 11-5 Switch Fax Model Menu Memory Reference Function key Fax Function key Fax11-6 11-7 Menu Photo Print Mode Function key Photo Print 11-8 General speciﬁcations Speciﬁcations Printable areas Paper printable areasEnvelope printable areas System requirements Ink speciﬁcations Banner paper printable areasScanned area Print speciﬁcations Photo print speciﬁcationsCopy speciﬁcations Fax Model Fax speciﬁcations Telephone speciﬁcations Scan speciﬁcations Index 2Index Index 4Index Limited Warranty-U.S. Only Carry-In/ Mail-In InstantExchange† Index Sending from computer problems 10-11 Index Chapter Quick Reference Guide