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Canon MX310 Scanning Problems, Problems Receiving Faxes, „ScanGear Won’t Start, „Other Scanning Troubles, „Cannot Receive a Fax, Cannot Print a Fax

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Error Message	Action
On PictBridge
Compliant Device
“No ink”/	z The FINE Cartridge has or may have run out of ink.
“Ink cassette error”	z The FINE Cartridge may not be installed properly or may not be compatible
	with this machine.
	Check the error message on the LCD and take the appropriate action to resolve
	the error.
	See “An Error Message Is Displayed on the LCD” on page 78.
“Hardware Error”	FINE Cartridge errors have occurred. Replace the FINE Cartridge. See
	“Replacing a FINE Cartridge” on page 66.
“Printer error”	An error requiring servicing may have occurred. (Machine Power lamp flashes
	green and Alarm lamp flashes orange alternately.)
	Disconnect the USB cable between the machine and the PictBridge compliant
	device, turn off the machine, and unplug the power cord of the machine from the
	power supply. After a while, plug the power cord of the machine back in, turn on
	the machine, and then reconnect the PictBridge compliant device to the
	machine.
	If the same error occurs, contact your Canon service representative.

Scanning Problems

ScanGear Won’t Start

Cause	Action
The scanner driver (ScanGear) is not	Follow the procedure described in your setup sheet to reinstall the MP Drivers.
installed.

Other Scanning Troubles

Refer to the Scanning Guide on-screen manual.

Problems Receiving Faxes

Cannot Receive a Fax, Cannot Print a Fax

Cause	Action
The machine is not powered on.	z You cannot receive faxes if the power is turned off. Press the ON/OFF button
	to turn the power on.
	z After a power failure or disconnecting of the power cord, press the ON/OFF
	button to turn the power on.
The machine’s memory is full.	Either print or delete documents in memory (see “Printing or Deleting a
	Document in Memory” on page 54.) to free up memory. Then ask the sender to
	resend the fax.
There was an error during reception.	z Check the LCD for an error message. See “An Error Message Is Displayed
	on the LCD” on page 78.
	z Print the Activity report and check for an error. See “Printing the Activity
	Report Manually” on page 57.
The telephone line is not correctly	Check that the telephone line is connected correctly to the Telephone Line Jack
connected.	and that the telephone (or another external device such as an answering
	machine or a computer modem) is connected correctly to the External Device
	Jack. Refer to your setup sheet.

Troubleshooting 97

Contents

Page Getting Help from Canon Help Us Help You Better Customer Technical Support Sequence Office All-In-One Quick Start Guide Copyright Disclaimer About Consumables Trademarks Table of Contents Before Using the Machine Operation Panel (14)Coded Dial button (15)Tone button (16)OK button (17)[ (-)and ] (+) buttons (18)Back button Menu Items zFAX mode DEVICE SETTINGS MAINTENANCE PAGE SIZE (page 52) MEDIA TYPE (page 52) Turning the Machine On and Off zScreen-saverMode Handling the Original Document zUsing the Platen Glass zUsing the ADF Loading Printing Paper „Paper Handling zRecommended Paper and Requirements Model*1 Support Output STICKER COPY SPECIAL COPY zMedia Types You Cannot Use „Loading Paper Page „Loading Envelopes (1)Select Envelope in Media Type In Windows®, select DL Env. or Comm. Env. #10 in Page Size In Macintosh, select DL Envelope or #10 Envelope in Paper Size (3)Select Landscape in Orientation „Loading Small-SizedPaper Copying Making Copies Changing the Copy Settings Ex: 1.ENLARGE/REDUCE PRESET RATIO Ex: 2.PAGE SIZE Ex: 3.MEDIA TYPE PLAIN PAPER Ex: 4.INTENSITY MANUAL ADJUST Using Useful Copy Functions Printing from Your Computer Printing with Windows Printing with Macintosh Scanning Images Scanning Methods Printing Photographs Directly from a Compliant Device Printing Photographs Directly from a Compliant Device Page About PictBridge Print Settings zLayout Setting 10 x 15 cm/4" x 6 zDate/File No. Print Setting zImage Optimize Setting zTrimming Setting „Setting on the Machine zDisplaying the PictBridge Settings Screen and Specifying the Settings DEVICE SETTINGS PICTBRIDGE SET z Setting Items Faxing Preparing the Machine for Fax zConnecting a Telephone or Answering Machine via a Computer Users in the UK DATE/TIME SETTING TEL LINE TYPE TOUCH TONE Page Registering Sender Information NAME:A UNIT TEL NUMBER TEL UNIT NAME SUMMER TIME SET SET MONTH MARCH SET WEEK LAST WEEK SET DAY OF WEEK SUNDAY SET SHIFT TIME Registering the Destination CODED DIAL REGIST TEL NUMBER ACTIVITY REPORT SPEED DIAL LIST NAME YES YES: NO: Sending Faxes 1.SCAN CONTRAST -LT DK+ 2.FAX RESOLUTION SCAN NEXT [START] TRANSMIT [OK] Coded Dial Dialing the Coded Speed Dial Using Other Useful Sending Functions Receiving Faxes zIf You Want to Receive Only Faxes Automatically with the Machine, or Have a Dedicated Telephone Line for Fax Use Only: Select FAX ONLY MODE zIf You Are Using a Single Telephone Line for Faxes and Voice Calls and Use Voice Calls More Frequently: Select FAX PRIORITY MODE Select DRPD zSetting the Ring Pattern Select NETWORK SWITCH RECEIVE MODE SET FAX PRIORITY MODE WED 06:11 FAX 1ST 1.PAGE SIZE Using Other Useful Receiving Functions Document Stored in Memory PRINT DOCUMENT DELETE DOCUMENT zIf you select PRINT DOCUMENT: YES If you select DELETE DOCUMENT: PRINT DOCUMENT TX/RX NO Summary of Reports and Lists „User’s Data List zPrinting the User’s Data List USER’S DATA LIST „Other Lists zTX Report Routine Maintenance When Printing Becomes Faint or Colors Are Incorrect Printing the Nozzle Check Pattern 4.MAINTENANCE NOZZLE CHECK Examining the Nozzle Check Pattern Print Head Cleaning 4.MAINTENANCE CLEANING Print Head Deep Cleaning DEEP CLEANING Aligning the Print Head Page Replacing a FINE Cartridge Ex: COPY MODE BLK COL BLACK INK BLK INK VOL UNKNOWN COL INK VOL UNKNOWN RECOMMEND NEW B-CRT RECOMMEND NEW C-CRT Click View Printer Status on the Maintenance sheet Ink Details Ink Level Information „Replacing FINE Cartridges Page Page Keeping the Best Printing Results Cleaning Your Machine „Cleaning the ADF „Cleaning the Paper Feed Roller (Roller Cleaning) Cleaning the Inside of the Machine (Bottom Plate Cleaning) ROLLER CLEANING MAINTENANCE appears BOTTOM CLEANING „Cleaning the Protrusions Inside the Machine Troubleshooting An Error Message Is Displayed on the LCD Page „Fax Related Messages LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Cannot Install the MP Drivers Cannot Connect to Computer Properly Print Results Not Satisfactory „White Streaks „Printed Paper Curls or Has Ink Blots „Printed Surface Is Scratched/Paper Is Smudged Page The Print Result Not Satisfactory When Copying Printing Does Not Start Paper Does Not Feed Properly Paper Jams Document Jams Page Page Error Message Appears on the Computer Screen „Error No.: 300 Is Displayed „Error No.: 1700/1710 Is Displayed „Error No.: 2001 Is Displayed Error Message Appears on a PictBridge Compliant Device Scanning Problems Problems Receiving Faxes „Machine Does Not Switch Automatically between Voice and Fax Calls „Quality of Received Fax is Poor Problems Sending Faxes Telephone Problems Appendix How to Use the Documentation Provided Reading the On-screenManuals Specifications Fax Specifications Telephone Specifications Camera Direct Print (PictBridge) Minimum System Requirements Additional System Requirements for On-ScreenManuals Safety Precautions Page Page Legal Limitations on Use of Your Product and Use of Images Users in the U.S.A „Regulatory Information FCC Notice (U.S.A. Only) For 120V, 60Hz model „Canon U.S.A., INC. LIMITED WARRANTY ---(USA Only) Page Authorized Service Facility Carry-In / Mail-InService InstantExchange Service Canon U.S.A., Inc One Canon Plaza Lake Success, NY USA Users in Canada Users in New Zealand Index Ordering Information