Canon MX310 Paper Does Not Feed Properly

Cause	Action
The machine is not ready.	Check if the Power lamp is lit green.
	If the Power lamp is off, turn the machine on.
	While the Power lamp is flashing green, the machine is initializing. Wait until the
	Power lamp stops flashing and remains lit green.

Note

When printing large data such as a photo or graphics, it may take longer to start printing.

Paper Does Not Feed Properly

Cause	Action
Printing on inappropriate type of paper.	Check to see if the paper you are printing on is not too thick or curled.
	See “Media Types You Cannot Use” on page 13.
Paper feed roller is dirty.	Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so
	perform this procedure only when necessary.
	For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
	on page 74.
Paper not loaded properly.	Make sure of the following when you load paper in the machine.
	z When loading two or more sheets of paper, align the edges of the sheets
	before loading.
	z Always load the paper in portrait orientation in the Rear Tray, regardless of
	the printing orientation.
	z Load the paper with the print side facing UP. Align the paper stack against
	the right side of the Rear Tray and slide the Paper Guide so that it just
	touches the left edge of the stack.
	For details on loading paper, see “Loading Paper” on page 14.
Too much paper loaded.	Make sure that the paper stack does not exceed the load limit. However, proper
	feeding of paper may not be possible at this maximum capacity depending on
	the type of paper or environmental conditions (either very high or low
	temperature and humidity).
	In such cases, reduce the sheets of paper you load at a time to around half.
	For details on loading paper, see “Loading Paper” on page 14.
Foreign object in the Rear Tray.	Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded	z When printing on envelopes, see “Loading Envelopes” on page 16, and
properly.	prepare the envelopes before printing.
	Once you have prepared the envelopes, load them in the machine in portrait
	orientation. If the envelopes are placed in landscape orientation, they will not
	feed properly.
	z Set the Paper Thickness Lever to the right.

Troubleshooting 89

Contents

Page Getting Help from Canon Help Us Help You Better Customer Technical Support Sequence Office All-In-One Quick Start Guide Copyright Disclaimer About Consumables Trademarks Table of Contents Before Using the Machine Operation Panel (14)Coded Dial button (15)Tone button (16)OK button (17)[ (-)and ] (+) buttons (18)Back button Menu Items zFAX mode DEVICE SETTINGS MAINTENANCE PAGE SIZE (page 52) MEDIA TYPE (page 52) Turning the Machine On and Off zScreen-saverMode Handling the Original Document zUsing the Platen Glass zUsing the ADF Loading Printing Paper „Paper Handling zRecommended Paper and Requirements Model*1 Support Output STICKER COPY SPECIAL COPY zMedia Types You Cannot Use „Loading Paper Page „Loading Envelopes (1)Select Envelope in Media Type In Windows®, select DL Env. or Comm. Env. #10 in Page Size In Macintosh, select DL Envelope or #10 Envelope in Paper Size (3)Select Landscape in Orientation „Loading Small-SizedPaper Copying Making Copies Changing the Copy Settings Ex: 1.ENLARGE/REDUCE PRESET RATIO Ex: 2.PAGE SIZE Ex: 3.MEDIA TYPE PLAIN PAPER Ex: 4.INTENSITY MANUAL ADJUST Using Useful Copy Functions Printing from Your Computer Printing with Windows Printing with Macintosh Scanning Images Scanning Methods Printing Photographs Directly from a Compliant Device Printing Photographs Directly from a Compliant Device Page About PictBridge Print Settings zLayout Setting 10 x 15 cm/4" x 6 zDate/File No. Print Setting zImage Optimize Setting zTrimming Setting „Setting on the Machine zDisplaying the PictBridge Settings Screen and Specifying the Settings DEVICE SETTINGS PICTBRIDGE SET z Setting Items Faxing Preparing the Machine for Fax zConnecting a Telephone or Answering Machine via a Computer Users in the UK DATE/TIME SETTING TEL LINE TYPE TOUCH TONE Page Registering Sender Information NAME:A UNIT TEL NUMBER TEL UNIT NAME SUMMER TIME SET SET MONTH MARCH SET WEEK LAST WEEK SET DAY OF WEEK SUNDAY SET SHIFT TIME Registering the Destination CODED DIAL REGIST TEL NUMBER ACTIVITY REPORT SPEED DIAL LIST NAME YES YES: NO: Sending Faxes 1.SCAN CONTRAST -LT DK+ 2.FAX RESOLUTION SCAN NEXT [START] TRANSMIT [OK] Coded Dial Dialing the Coded Speed Dial Using Other Useful Sending Functions Receiving Faxes zIf You Want to Receive Only Faxes Automatically with the Machine, or Have a Dedicated Telephone Line for Fax Use Only: Select FAX ONLY MODE zIf You Are Using a Single Telephone Line for Faxes and Voice Calls and Use Voice Calls More Frequently: Select FAX PRIORITY MODE Select DRPD zSetting the Ring Pattern Select NETWORK SWITCH RECEIVE MODE SET FAX PRIORITY MODE WED 06:11 FAX 1ST 1.PAGE SIZE Using Other Useful Receiving Functions Document Stored in Memory PRINT DOCUMENT DELETE DOCUMENT zIf you select PRINT DOCUMENT: YES If you select DELETE DOCUMENT: PRINT DOCUMENT TX/RX NO Summary of Reports and Lists „User’s Data List zPrinting the User’s Data List USER’S DATA LIST „Other Lists zTX Report Routine Maintenance When Printing Becomes Faint or Colors Are Incorrect Printing the Nozzle Check Pattern 4.MAINTENANCE NOZZLE CHECK Examining the Nozzle Check Pattern Print Head Cleaning 4.MAINTENANCE CLEANING Print Head Deep Cleaning DEEP CLEANING Aligning the Print Head Page Replacing a FINE Cartridge Ex: COPY MODE BLK COL BLACK INK BLK INK VOL UNKNOWN COL INK VOL UNKNOWN RECOMMEND NEW B-CRT RECOMMEND NEW C-CRT Click View Printer Status on the Maintenance sheet Ink Details Ink Level Information „Replacing FINE Cartridges Page Page Keeping the Best Printing Results Cleaning Your Machine „Cleaning the ADF „Cleaning the Paper Feed Roller (Roller Cleaning) Cleaning the Inside of the Machine (Bottom Plate Cleaning) ROLLER CLEANING MAINTENANCE appears BOTTOM CLEANING „Cleaning the Protrusions Inside the Machine Troubleshooting An Error Message Is Displayed on the LCD Page „Fax Related Messages LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Cannot Install the MP Drivers Cannot Connect to Computer Properly Print Results Not Satisfactory „White Streaks „Printed Paper Curls or Has Ink Blots „Printed Surface Is Scratched/Paper Is Smudged Page The Print Result Not Satisfactory When Copying Printing Does Not Start Paper Does Not Feed Properly Paper Jams Document Jams Page Page Error Message Appears on the Computer Screen „Error No.: 300 Is Displayed „Error No.: 1700/1710 Is Displayed „Error No.: 2001 Is Displayed Error Message Appears on a PictBridge Compliant Device Scanning Problems Problems Receiving Faxes „Machine Does Not Switch Automatically between Voice and Fax Calls „Quality of Received Fax is Poor Problems Sending Faxes Telephone Problems Appendix How to Use the Documentation Provided Reading the On-screenManuals Specifications Fax Specifications Telephone Specifications Camera Direct Print (PictBridge) Minimum System Requirements Additional System Requirements for On-ScreenManuals Safety Precautions Page Page Legal Limitations on Use of Your Product and Use of Images Users in the U.S.A „Regulatory Information FCC Notice (U.S.A. Only) For 120V, 60Hz model „Canon U.S.A., INC. LIMITED WARRANTY ---(USA Only) Page Authorized Service Facility Carry-In / Mail-InService InstantExchange Service Canon U.S.A., Inc One Canon Plaza Lake Success, NY USA Users in Canada Users in New Zealand Index Ordering Information