Message | Action |
CHECK PRINTER | Turn off the machine, and unplug the power cord of the machine from the power |
| supply. After a while, plug the power cord of the machine back in, and then turn |
| on the machine. If the same error occurs, contact your Canon service |
| representative. |
SCANNER ERROR | Make sure that the protective material is removed from the FINE Cartridge |
| Holder, then turn the machine off and back on again. If the problem is not |
| resolved, contact your Canon service representative. |
LOAD PAPER | Reload the paper correctly and press the OK button. |
| Note |
| Pressing the Stop/Reset button also enables you to resolve the error, when |
| sending faxes before printing out received data. After you press the Stop/Reset |
| button to resolve the error, ensure to press the FAX button in order to print out |
| data remained in memory. |
PAPER JAMMED | If paper has jammed in the machine, clear the jam, reload the paper in the |
| machine correctly and then press the OK button. |
CANNOT SCAN FROM ADF | The document is loaded in the ADF when applying |
| REDUCE, and STICKER COPY and BORDERLESS COPY in SPECIAL |
| COPY. |
| Load the document on the Platen Glass when copying with |
| ENLARGE/REDUCE, and STICKER COPY and BORDERLESS COPY in |
| SPECIAL COPY. |
CHANGE PAPER TO | The paper size setting is set to a size other than A4, Letter or Legal. |
| Set the paper size setting to A4, Letter or Legal and load paper of the same |
| size. |
CHECK DOCUMENT | No document in the ADF. |
| Press the OK button to resolve the error, then operate again after loading |
| documents. |
CLEAR DOC. [OK] | Documents remain in the ADF. |
STOP DOC CLR [STOP] | Press the OK button to eject documents and press the Stop/Reset button to |
| stop ejecting. |
| To continue scanning, operate on the application. The scanning from the ADF |
| may not be supported depending on your application software. For details, refer |
| to the instruction manual of your application. |
COVER IS OPEN | You opened the Scanning Unit (Printer Cover) during an operation. |
| Return the Scanning Unit (Printer Cover) to its original position. |
DEVICE IN USE | You are unable to turn off the machine with the ON/OFF button because the |
CANNOT TURN OFF | machine is performing an operation. |
| The machine is performing an operation. Wait until the operation has finished, |
| then turn off the machine. |
DOCUMENT IN ADF | The document is jammed in the ADF. |
| Remove the document page jammed in the ADF, then press the OK button. |
| Operate again after resolving the error. |
| See “Document Jams” on page 91. |
DOCUMENT TOO LONG | The document is too long or is jammed in the ADF. |
| Remove the document page jammed in the ADF, then press the OK button. |
| After resolving the error, make sure that the document you are loading meets |
| the machine’s requirements before redoing the operation. |
| See “Original Document Requirements” on page 8. |
MEMORY IS FULL | z The machine’s memory is full because you tried to copy too many pages at |
| once or a very detailed document. |
| Divide the document and copy each part separately. |
| z The machine’s memory is full because it has received too many documents, |
| or a very long or detailed document. |
| Contact the sender and have him/her divide and resend them. |
Troubleshooting 79