Troubleshooting
| SYMPTOM | POSSIBLE SOLUTION | |
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| Operator does not run. | • Power not connected. Make sure the AC/Solar input is connected and that at least | |
| Diagnostic LED not on. | one battery is connected with the corresponding fuse intact. |
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| • Low or defective battery. Check the battery to make sure that the red wire goes to |
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| the positive terminal of the battery and the black wire goes to the negative terminal |
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| of the battery. Replace the battery if the open circuit voltage is below 11.5Vdc. |
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| • Bad control board. Replace control board. |
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| Operator powers up but | • Low or defective battery. At least one charged battery must be connected for the |
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| does not run. | unit to operate. Verify the battery fuse is intact. Check battery connections and |
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| battery voltage to be above 11.5V Replace batteries if necessary. |
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| • STOP button connection loose or disconnected. Press the RESET button and verify |
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| that the STOP LED lights up and then turns off after 10 seconds. Verify the wire |
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| connects between the STOP and CTRL PWR terminals. |
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| • Obstruction blocking safety sensors. Press the RESET button and verify that all the |
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| safety LEDs (OPEN EDGE/PHOTO, OPEN PHOTO, CLOSE PHOTO) are OFF. If |
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| any are ON, clear any obstructions and verify the LED turns off |
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| NOTE: The RESET button may need to be hit multiple times since the LEDs turn off after 10 |
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| seconds when the unit goes to sleep. |
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| • (Optional Accessory) Safety edge is damaged or on an obstruction. Press the |
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| RESET button and verify that the Safety LEDs (OPEN EDGE and CLOSE EDGE/ |
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| PHOTO) are OFF. If either is ON, clear any obstructions and verify the LED turns |
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| off. |
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| NOTE: The RESET button may need to be hit multiple times since the LEDs turn off after 10 |
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| seconds when the unit goes to sleep. |
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| • (Optional Accessory) Interrupt loop or Shadow loop is obstructed. Press the RESET |
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| button and verify that the INTERRUPT and SHADOW LEDs are OFF. If either is on, |
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| check the loop detector and its wiring to insure that it is not incorrectly being |
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| triggered. |
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| • Bad control board. Replace control board. |
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| Relays “click” when remote | • Battery not connected. At least one charged battery must be connected for the unit |
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| control or single button | to operate. Verify battery fuse is intact. Check battery connections and battery |
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| control (SBC) command | voltage to be above 11.5V. Replace batteries if necessary. |
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| is given, but the operator | • Arm cable loose or disconnected. Verify that all of the wires, especially the red and |
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| does not move or arm | blue wires, going to the arm are secure and that the connector is properly mated to |
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| disconnected. | the header. |
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| • Arm is jammed or incorrectly installed. Disconnect the motor housing from the arm |
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| and verify that the arm moves freely. With the motor housing still disconnected, |
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| enter the Learn Limits mode and verify that the motor spins. Reconnect the motor |
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| housing to the arm and make sure that all 4 screws are securely tightened and that |
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| the motor seats correctly against the worm drive. Relearn limits for the operator. |
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| • Bad control board. Replace control board. |
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41 | Operation and Maintenance |