2Cisco Unified Service Monitor Overview
Cisco Unified Service Monitor (Service Monitor), a product from the Cisco Unified Communications Management Suite, receives and analyzes data from these sources when they are installed in your voice network and configured properly:
•Cisco Unified CallManager
Note For Cisco Unified CallManager versions that Service Monitor supports, see Release Notes for Cisco Unified Service Monitor 2.0. For information about configuring Cisco Unified CallManager clusters to work with Service Monitor, see User Guide for Cisco Unified Service Monitor.
•Cisco 1040 Sensors
Each licensed instance of Service Monitor can act as a primary Service Monitor for multiple Cisco 1040s. If you have more than one licensed instance of Service Monitor, Service Monitor can act as secondary backups for each other. Then, when a Service Monitor is unavailable,
Cisco 1040s can fail over to a secondary Service Monitor until the primary Service Monitor is once again available.
Note A Service Monitor that acts as a backup and the Service Monitor that it backs up must both run the same version of Cisco Unified Service Monitor.
Service Monitor compares MOS against a threshold
If you configure Cisco Unified Operations Manager (Operations Manager) as a trap receiver for Service Monitor, Operations Manager can further analyze, display, and act on the traps that Service Monitor generates. Operations Manager can generate service quality events, display and track these events on a
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