Cisco Systems 7940G, 7960G warranty Advanced Call Handling, Storing and Retrieving Parked Calls

Advanced Call Handling

Advanced Call Handling

Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your call-handling needs and work environment. You will not have access to these features unless your system administrator enables them for you.

Storing and Retrieving Parked Calls

You can “park” a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a conference room). Call Park is a feature that your system administrator must enable for you.

If you want to...	Then...
Store an active call	During a call, press Park. (You may need to press the more softkey to see
using Call Park	Park.) This prompts your phone to store the call. Note the call park number
	displayed on your phone screen and hang up.
Retrieve a parked call	Enter the call park number from any Cisco IP Phone in your network to
	connect to the call.
	You have a limited amount of time to retrieve the parked call before it
	reverts to ringing at its original destination. See your system administrator
	for this time limit.

Redirecting a Ringing Call to Your Phone

Call PickUp allows you to redirect a call that is ringing on a co-worker’s phone to your own phone so that you can answer the call. Call PickUp is a special feature that your system administrator might enable for you, depending on your call-handling needs and work environment. For example, you might use this feature if you share call-handling responsibilities with co-workers. You can handle calls for co-workers who are in your “call pickup group,” which is defined by your system administrator.

If you want to...	Then...
Answer a call that is ringing on	Press	(an available line button) and PickUp. The call now
another extension within your group	rings on your phone.
Answer a call that is ringing on	Press	(an available line button) and GPickUp. Enter the
another extension outside of your	call group pickup code provided by your system administrator.
group	The call now rings on your phone.

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