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Cisco Systems CISCO1750 manual Troubleshooting, Contacting Cisco or Your Reseller

Models: CISCO1750

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Troubleshooting

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Troubleshooting

Use the information in this chapter to help isolate problems you might encounter with the router or to rule out the router as the source of the problem.

This chapter contains the following sections:

•Contacting Cisco or Your Reseller

•Recovering a Lost Password

•Problem Solving

Contacting Cisco or Your Reseller

If you cannot locate the source of a problem, contact your local reseller for advice. Before you call, you should have the following information ready:

•Chassis type and serial number

•Maintenance agreement or warranty information

•Cisco IOS release installed on your router

•Date you received the router

•Brief description of the problem

•Brief description of the steps you have taken to isolate the problem

Cisco 1750 Router Hardware Installation Guide

	78-6169-02	i

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Cisco Systems CISCO1750 manual Troubleshooting, Contacting Cisco or Your Reseller

Contents

800 553-NETS 6387 Fax 408 Cisco 1750 Router Hardware Installation GuideCorporate Headquarters Cisco Systems, Inc 170 West Tasman Drive San Jose, CAMove the equipment farther away from the television or radio Turn the television or radio antenna until the interference stopsCopyright 2005 Cisco Systems, Inc. All rights reserved Cisco 1750 Router Hardware Installation GuidePage Connecting the Router to Your Local Network Key FeaturesInstallation Before Installing the RouterConsole Cable and Adapters B-iii VIC Cables and Pinouts B-v TroubleshootingTroubleshooting WICs and VICs Ethernet Network Cabling Guidelines B-iiLocating Modules C-v Installing a Mini-Flash Module C-viInstalling a Dual In-Line Memory Module C-ix Installing a Packet Voice Data Module C-xContents Cisco 1750 Router Hardware Installation Guide viii78-6169-02 About This Guide Organization Audience and ScopeRelated Publications Notes, Cautions, and Warnings ConventionsPage ¡Atención! Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes xiiiDescription Commandsboldface boldface screen fontAdditional Required Equipment Figure 1 shows the Cisco 1750 router Cisco 1750 Router OverviewKey Features Rear-Panel Ports and LEDs Front-Panel LEDs Router Memory Unpacking the RouterKey Features Cisco interface cards Rear-Panel Connectors Rear-Panel Ports and LEDsLabel/Color Rear-Panel Connectors continuedRear Panel LEDs Front-Panel LEDs Front-Panel LEDsRear Panel LEDs continued Figure 3 Front-Panel LEDsLED Meaning CardsColor SupportedLED Meaning CardsColor SupportedTypes of Memory Router Memory1750# show version Amounts of Memoryof memory Equipment Unpacking the RouterAdditional Required Equipment When You Use ItEquipment types, refer to the Cisco WAN Interface Cards HardwareBefore Installing the Router InstallationConnecting the Router to Your Local Network Follow these steps to connect the router to your local network ONLY VOINSTALLATION Figure 1 Connecting the Router to the Local NetworkEthernet hub or switch 10, 100, or 10/100 Mbps INSTALLATIONSafety Information Installing WICs and VICsFollow these steps to remove and insert a card in the router Step 3 Remove the metal plate that covers the card slot Figure 3 Inserting a WIC or VIC in the Router Connecting Power to the RouterWarning The power supply is designed to work with TN power systems viiiStep 4 Press the router power switch to on Optional Installation Steps Verifying Your InstallationConnecting a PC console cable Figure 5 Connecting the Console Cable to the RouterLight blue Console portxiii Connecting a ModemWall-Mounting Cisco 1750 Router Hardware Installation Guide Optional Installation Steps78-6169-02 Cisco 1750 Router Hardware Installation Guide Optional Installation Steps78-6169-02 Contacting Cisco or Your Reseller TroubleshootingChanging the Configuration Register Recovering a Lost PasswordRouter show version Step 6 Record the break setting Break enabled-bit 8 is set toBreak disabled default setting-bit 8 is set to Configuration register isResetting the Router Resetting the Password Resetting the Configuration Register Value Problem SolvingNumber of Blinks OK LED DiagnosticsMeaning Use the show diag command to help determine problems with a card Troubleshooting WICs and VICsviii Possible Solutions SymptomThe Cisco WAN Interface Cards Hardware Installation Guide Compliance and Safety Information for the Cisco 1600 and Troubleshooting the Power SystemTroubleshooting the Power System Troubleshooting ISDNCheck the Following SymptomPossible Solutions Troubleshooting ISDNTroubleshooting ISDN continued Use the isdn switch-typeUse show isdn status Use the show controller bri078-6169-02 Problem Solving Cisco 1750 Router Hardware Installation GuideTechnical Specifications Storage temperature Power consumptionOperating Specifications Operating temperatureEthernet Cables Cabling SpecificationsStraight-Through Ethernet Cable RJ-45-to-RJ-45 Pinouts Ethernet Network Cabling GuidelinesEthernet Cabling Guidelines Console Cable and Adapters Figure 1 Identifying a Rollover Cable Table 3 Console Cable and Adapter Pinouts continuedH10632 VIC Cables and Pinouts RJ-11 Pinout SignalSignal Descriptionreturn Signaling outputSignaling ground E-leadviii VIC Cables and Pinouts Cisco 1750 Router Hardware Installation Guide78-6169-02 Safety Information Installing and Upgrading Memory and Data ModulesCisco 1750 Router Hardware Installation Guide Safety Information78-6169-02 Opening the Chassis Top of router Figure 1 Removing the Chassis ScrewsNumber 1 Phillips screwdriver Rear panelFigure 2 Cisco 1750 Motherboard-Module Locations Locating ModulesRemoving a Mini-Flash Module Installing a Mini-Flash Modulemini-Flash memory module release lever, as shown in Figure viii Figure 5 Installing a Mini-Flash Module45 degrees Installing a Dual In-Line Memory Module Installing a Packet Voice Data Module Closing the Chassis 22311 INSTALLATIONINSTALLATION Figure 8 Closing the ChassisI N D E Page Page Page