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Cisco IE 2000 Switch Software Configuration Guide
OL-25866-01
Chapter 46 Troubleshooting
Information for Troubleshooting
You can configure the switch to not create the extended creashinfo file by using the no exception
crashinfo global configuration command.
CPU Utilization
This section lists some possible symptoms that could be caused by the CPU being too busy and shows
how to verify a CPU utilization problem. Table 46-1 lists the primary types of CPU utilization problems
that you can identify. It gives possible causes and corrective action with links to the Troubleshooting
High CPU Utilization document on Cisco.com.
Excessive CPU utilization might result in these symptoms, but the symptoms could also result from other
causes.
Spanning tree topology changes
EtherChannel links brought down due to loss of communication
Failure to respond to management requests (ICMP ping, SNMP timeouts, slow Telnet or SSH
sessions)
UDLD flapping
IP SLAs failures because of SLAs responses beyond an acceptable threshold
DHCP or IEEE 802.1x failures if the switch does not forward or respond to requests

Problem and Cause for High CPU Utilization

To determine if high CPU utilization is a problem, enter the show processes cpu sorted privileged
EXEC command. Note the underlined information in the first line of the output example.
Switch# show processes cpu sorted
CPU utilization for five seconds: 8%/0%; one minute: 7%; five minutes: 8%
PID Runtime(ms) Invoked uSecs 5Sec 1Min 5Min TTY Process
140 8820183 4942081 1784 0.63% 0.37% 0.30% 0 HRPC qos request
100 3427318 16150534 212 0.47% 0.14% 0.11% 0 HRPC pm-counters
192 3093252 14081112 219 0.31% 0.14% 0.11% 0 Spanning Tree
143 8 37 216 0.15% 0.01% 0.00% 0 Exec
...
<output truncated>
This example shows normal CPU utilization. The output shows that utilization for the last 5 seconds is
8%/0%, which has this meaning:
The total CPU utilization is 8 percent, including both time running Cisco IOS processes and time
spent handling interrupts.
The time spent handling interrupts is zero percent.