Cisco Systems OL-6426-02 Adsl Troubleshooting, Shdsl Troubleshooting, PortFast Troubleshooting

Chapter 14 Troubleshooting

ADSL Troubleshooting

BETA DRAFT - CISCO CONFIDENTIAL

•Brief description of the steps you have taken to isolate the problem

ADSL Troubleshooting

If you experience trouble with the ADSL connection, verify the following:

•The ADSL line is connected and is using pins 3 and 4. For more information on the ADSL connection, see the hardware guide for your router.

•The ADSL CD LED is on. If it is not on, the router may not be connected to the DSL access multiplexer (DSLAM). For more information on the ADSL LEDs, see the hardware installation guide specific for your router.

•The correct Asynchronous Transfer Mode (ATM) virtual path indentifier/virtual circuit identifier (VPI/VCI) is being used.

•The DSLAM supports discrete multi-tone (DMT) Issue 2.

•The ADSL cable that you connect to the Cisco router must be 10BASE-T Category 5, unshielded twisted-pair (UTP) cable. Using regular telephone cable can introduce line errors.

SHDSL Troubleshooting

Symmetrical high-data-rate digital subscriber line (SHDSL) is available on the Cisco 1803 router model. If you experience trouble with the SHDSL connection, verify the following:

•The SHDSL line is connected and using pins 3 and 4. For more information on the G.SHDSL connection, see the hardware guide for your router.

•The G.SHDSL LED is on. If it is not on, the router may not be connected to the DSL access multiplexer (DSLAM). For more information on the G.SHDSL LED, see the hardware installation guide specific for your router.

•The correct asynchronous transfer mode (ATM) virtual path indentifier/virtual circuit identifier (VPI/VCI) is being used.

•The DSLAM supports the G.SHDSL signaling protocol.

Use the show controllers dsl 0 command in privileged EXEC mode to view an SHDSL configuration.

PortFast Troubleshooting

PortFast is a feature that you typically enable for a port or interface that connects to a host. When the link comes up on this port, the bridge skips the first stages of the STA and directly transitions to forwarding mode.

If you use the PortFast feature on switch ports or interfaces that connect to other switches, hubs, or routers, a network loop might get created. If the looped traffic is heavy, the bridge might experience problems with the successful transmission of the BPDU that stops the loop. This problem could delay convergence, or in extreme cases, bring down the network.

Caution Do not use the PortFast feature on switch ports or interfaces that connect to other switches, hubs, or routers. Otherwise, you might create a network loop.

Cisco 1800 Series Integrated Services Routers (Fixed) Software Configuration Guide

14-2 OL-6426-02