BETA DRAFT - CISCO CONFIDENTIAL

C H A P T E R 14

Troubleshooting

Use the information in this chapter to help isolate problems you might encounter or to rule out the router as the source of a problem. This chapter contains the following sections:

Getting Started

Before Contacting Cisco or Your Reseller

ADSL Troubleshooting

SHDSL Troubleshooting

PortFast Troubleshooting

ATM Troubleshooting Commands

Software Upgrade Methods

Recovering a Lost Password

Managing Your Router with SDM

Getting Started

Before troubleshooting a software problem, you must connect a terminal or PC to the router using the light-blue console port. (For information on making this connection, see the documentation listed in the “Related Documents” section on page 4.) With a connected terminal or PC, you can view status messages from the router and enter commands to troubleshoot a problem.

You can also remotely access the interface (Ethernet, ADSL, or telephone) by using Telnet. The Telnet option assumes that the interface is up and running.

Before Contacting Cisco or Your Reseller

If you cannot locate the source of a problem, contact your local reseller for advice. Before you call, you should have the following information ready:

Chassis type and serial number

Maintenance agreement or warranty information

Type of software and version number

Date you received the hardware

Brief description of the problem

Cisco 1800 Series Integrated Services Routers (Fixed) Software Configuration Guide

 

OL-6426-02

14-1

 

 

 

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Cisco Systems OL-6426-02 manual Troubleshooting, Getting Started, Before Contacting Cisco or Your Reseller, 14-1