Cisco Systems OL-9351-01 Using Cisco Unified Service Monitor

CHAPT ER

1-1

User Guide for Cisco Unified Service Monitor

OL-9351-01

1

Using Cisco Unified Service Monitor

The following topics are included:

•Getting Started with Service Monitor, page 1-1

•Managing Cisco 1040s, page 1-5

•Archiving Cisco 1040 Call Metrics, page 1-16

•Generating a Cisco 1040 Unreachable Trap, page 1-17

Getting Started with Service Monitor

Cisco Unified Service Monitor (Service Monitor), a member of the Cisco Unified Communications

Management Suite, analyzes data that it receives from Cisco1040 Sensors (Cisco 1040s) installed in

your voice network. Each licensed instance of Service Monitor acts as a primary Service Monitor for

multiple Cisco 1040s. A Service Monitor can also be configured to act as a secondary and tertiary

Service Monitor for Cisco 1040s that are managed by other licensed instances of Service Monitor. When

a Service Monitor becomes unavailable, Cisco1040s fail over to secondary or tertiary Service Monitors

temporarily until the primary Service Monitor becomes available again.

Service Monitor examines the data it receives from Cisco 1040s, comparing Mean Opinion Scores

(MOS)—computed by Cisco 1040s for each RTP stream—against a user-specified threshold value.

When MOS drops below the threshold, Service Monitor generates SNMP traps and sends them to up to

four trap rec eivers. Optionally, Service Monitor stores the call metrics it receives from Cisco 104 0s to disk

files.

To further analyze, display, and act on Service Monitor data, you can use Cisco Unified Operation

Manager (Operations Manager), by configuring it as a trap receiver for Service Monitor. Operations

Manager can generate events for Service Monitor traps, display the events on the Service Quality Alerts

dashboard, and store event history for up to 31 days. For more information, see User Guide for Cisco

Unified Operations Manager.

Figure 1-1 shows Service Monitor and Cisco 1040s installed with Operations Manager.

Contents

Main Page CONTENTS Page Page Page Preface Audience Conventions Product Documentation Related Documentation Obtaining Documentation Cisco.com Product Documentation DVD Ordering Documentation Documentation Feedback Cisco Product Security Overview Reporting Security Problems in Cisco Products Obtaining Technical Assistance Cisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Page CHAPT ER Using Cisco Unified Service Monitor Getting Started with Service Monitor Starting Service Monitor 12 3 Setting Up Service Monitor Copying Image and Configuration Files to the TFTP Server Managing Cisco 1040s Understanding the Cisco 1040 Sensor Details Page Viewing Details for a Specific Cisco 1040 Registering Cisco 1040s to Service Monitors Understanding Automatic Registration and Configuration Files Configuring Service Monitors and Cisco 1040s when Multiple TFTP Servers Are in Use Adding a Cisco 1040 (Manual Registration) Page Editing the Configuration for a Specific Cisco 1040 Editing the Default Configuration (Automatic Registration) Understanding Cisco 1040 Failover to a Secondary or Tertiary Service Monitor Resetting a Cisco 1040 Setting the Time on Cisco 1040s Updating Image Files on Cisco 1040s Moving a Cisco 1040 Deleting a Cisco 1040 Using the Cisco 1040 Web Interface Viewing the Configuration File on the TFTP Server Archiving Cisco 1040 Call Metrics Generating a Cisco 1040 Unreachable Trap Page CHAPT ER Data Management and System Administration Managing Service Monitor Data Backing Up and Restoring the Service Monitor Database Starting a Database Backup Restoring the Database Changing the Password for the Service Monitor Database Managing Log Files Understanding Service Monitor Syslog Handling Maintaining the History Log File Managing Log Files and Enabling and Disabling Debugging Configuring Users (ACS and Non-ACS) Configuring Users Using Non-ACS Mode (CiscoWorks Local Login Module) Configuring Users Using ACS Mode Using Service Monitor in ACS Mode Modifying Roles and Privileges in Cisco Secure ACS Starting and Stopping Service Monitor Processes Using SNMP to Monitor Service Monitor Configuring Your System for SNMP Queries Determining the Status of Windows SNMP Service Installing and Uninstalling Windows SNMP Service Enabling and Disabling Windows SNMP Service Configuring Security for SNMP Queries Viewing the System Application MIB Log File Changing the Hostname on the Service Monitor Server Changing the Hostname, Rebooting the Server, and Regenerating the Certificate Page Reconfiguring Service Monitor after a Hostname Change Changing the IP Address on the Service Monitor Server Page A MIBs Used and SNMP Traps Generated Page B Licensing Licensing Overview Verifying Service Monitor License Status Licensing Scenarios Licensing Process Obtaining a PAK Obtaining a License File Registering a License File Licensing Reminders Evaluation Version: Before Expiry License Size Exceeded B-5 Page C Service Monitor Support for SNMP MIBs System Application MIB Implementation System Application Resource MIB Tables Installed Packages Installed Elements Package Status Information Element Status Information Status of Packages When They Ran Previously Status of Elements When They Ran Previously Scalar Variables Process Map C-8 Sample MIB Walk for System Application MIB C-9 C-10 C-11 Page D Configuring Service Monitor with Cisco Secure ACS Before You Begin: Integration Notes Page Configuring Service Monitor on Cisco Secure ACS Verifying the Service Monitor and Cisco Secure ACS Configuration Page INDEX A B C D E F H M N O P T U V W