Cisco Systems OL-9351-01 Obtaining Documentation

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User Guide for Cisco Unified Service Monitor

OL-9351-01

Preface

Obtaining Documentation

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several

ways to obtain technical assistance and other technical resources. These sections explain how to obtain

technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at thisURL:

http://www.cisco.com/techsupport

You can access the Cisco website at thisURL:

http://www.cisco.com

You can access international Cisco websites at thisUR L:

http://www.cisco.com/public/countries_languages.shtml

Table2 Related Documentation

Document Title Available Formats

Release Notes for Cisco Unified

Operations Manager 1.1

•On Cisco.com at the following URL:

http://cisco.com/en/US/products/ps6535/prod_release_note09186a0080627fa0.

html

Quick Start Guide for Cisco

Unified Operations Manager 1.1

•On Cisco.com at the following URL:

http://cisco.com/en/US/products/ps6535/products_quick_start09186a0080627fa3.

html

Installation Guide for Cisco

Unified Operations Manager

•On Cisco.com at the following URL:

http://www.cisco.com/en/US/products/ps6535/prod_installation_guides_list.html

User Guide for Cisco Unified

Operations Manager

•On Cisco.com at the following URL:

http://www.cisco.com/en/US/products/ps6535/products_user_guide_list.html

Release Notes for CiscoWorks

Common Services 3.0.3 (Includes

CiscoView 6.1.2) on Windows

•On Cisco.com at the following URL:

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/prod_release_note091

86a00805af53a.html

Installation and Setup Guide for

Common Services (Includes

CiscoView) on Windows

•On Cisco.com at the following URL:

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_installation_

guide_book09186a00805305cb.html

•Printed document available by order (part number DOC-7817184=)1

1. See “Obtaining Documentation”.

User Guide for CiscoWorks

Common Services

•On Cisco.com at the following URL:

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_

book09186a008053eabf.html

•Printed document available by order (part number DOC-7817182=)1

Contents

Main Page CONTENTS Page Page Page Preface Audience Conventions Product Documentation Related Documentation Obtaining Documentation Cisco.com Product Documentation DVD Ordering Documentation Documentation Feedback Cisco Product Security Overview Reporting Security Problems in Cisco Products Obtaining Technical Assistance Cisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Page CHAPT ER Using Cisco Unified Service Monitor Getting Started with Service Monitor Starting Service Monitor 12 3 Setting Up Service Monitor Copying Image and Configuration Files to the TFTP Server Managing Cisco 1040s Understanding the Cisco 1040 Sensor Details Page Viewing Details for a Specific Cisco 1040 Registering Cisco 1040s to Service Monitors Understanding Automatic Registration and Configuration Files Configuring Service Monitors and Cisco 1040s when Multiple TFTP Servers Are in Use Adding a Cisco 1040 (Manual Registration) Page Editing the Configuration for a Specific Cisco 1040 Editing the Default Configuration (Automatic Registration) Understanding Cisco 1040 Failover to a Secondary or Tertiary Service Monitor Resetting a Cisco 1040 Setting the Time on Cisco 1040s Updating Image Files on Cisco 1040s Moving a Cisco 1040 Deleting a Cisco 1040 Using the Cisco 1040 Web Interface Viewing the Configuration File on the TFTP Server Archiving Cisco 1040 Call Metrics Generating a Cisco 1040 Unreachable Trap Page CHAPT ER Data Management and System Administration Managing Service Monitor Data Backing Up and Restoring the Service Monitor Database Starting a Database Backup Restoring the Database Changing the Password for the Service Monitor Database Managing Log Files Understanding Service Monitor Syslog Handling Maintaining the History Log File Managing Log Files and Enabling and Disabling Debugging Configuring Users (ACS and Non-ACS) Configuring Users Using Non-ACS Mode (CiscoWorks Local Login Module) Configuring Users Using ACS Mode Using Service Monitor in ACS Mode Modifying Roles and Privileges in Cisco Secure ACS Starting and Stopping Service Monitor Processes Using SNMP to Monitor Service Monitor Configuring Your System for SNMP Queries Determining the Status of Windows SNMP Service Installing and Uninstalling Windows SNMP Service Enabling and Disabling Windows SNMP Service Configuring Security for SNMP Queries Viewing the System Application MIB Log File Changing the Hostname on the Service Monitor Server Changing the Hostname, Rebooting the Server, and Regenerating the Certificate Page Reconfiguring Service Monitor after a Hostname Change Changing the IP Address on the Service Monitor Server Page A MIBs Used and SNMP Traps Generated Page B Licensing Licensing Overview Verifying Service Monitor License Status Licensing Scenarios Licensing Process Obtaining a PAK Obtaining a License File Registering a License File Licensing Reminders Evaluation Version: Before Expiry License Size Exceeded B-5 Page C Service Monitor Support for SNMP MIBs System Application MIB Implementation System Application Resource MIB Tables Installed Packages Installed Elements Package Status Information Element Status Information Status of Packages When They Ran Previously Status of Elements When They Ran Previously Scalar Variables Process Map C-8 Sample MIB Walk for System Application MIB C-9 C-10 C-11 Page D Configuring Service Monitor with Cisco Secure ACS Before You Begin: Integration Notes Page Configuring Service Monitor on Cisco Secure ACS Verifying the Service Monitor and Cisco Secure ACS Configuration Page INDEX A B C D E F H M N O P T U V W