Cisco Systems OL-9351-01 Preface

vii

User Guide for Cisco Unified Service Monitor

OL-9351-01

Preface

This manual describes Cisco Unified Service Monitor (Service Monitor) and provides instructions for

using and administering it.

Audience

The audience for this document includes:

•IP communications and IP telephony management personnel.

•Administrative personnel monitoring the overall service levels of their organization.

•Network engineering personnel who evaluate and design IP network infrastructures.

Conventions

This document uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the

publication.

Item Convention

Commands and keywords boldface font

Variables for which you supply values italic font

Displayed session and system information screen font

Information you enter boldface screen font

Variables you enter italic screen font

Menu items and button names boldface font

Selecting a menu item in paragraphs Option> Network Preferences

Selecting a menu item in tables Option> Network Preferences

Contents

Main Page CONTENTS Page Page Page Preface Audience Conventions Product Documentation Related Documentation Obtaining Documentation Cisco.com Product Documentation DVD Ordering Documentation Documentation Feedback Cisco Product Security Overview Reporting Security Problems in Cisco Products Obtaining Technical Assistance Cisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Page CHAPT ER Using Cisco Unified Service Monitor Getting Started with Service Monitor Starting Service Monitor 12 3 Setting Up Service Monitor Copying Image and Configuration Files to the TFTP Server Managing Cisco 1040s Understanding the Cisco 1040 Sensor Details Page Viewing Details for a Specific Cisco 1040 Registering Cisco 1040s to Service Monitors Understanding Automatic Registration and Configuration Files Configuring Service Monitors and Cisco 1040s when Multiple TFTP Servers Are in Use Adding a Cisco 1040 (Manual Registration) Page Editing the Configuration for a Specific Cisco 1040 Editing the Default Configuration (Automatic Registration) Understanding Cisco 1040 Failover to a Secondary or Tertiary Service Monitor Resetting a Cisco 1040 Setting the Time on Cisco 1040s Updating Image Files on Cisco 1040s Moving a Cisco 1040 Deleting a Cisco 1040 Using the Cisco 1040 Web Interface Viewing the Configuration File on the TFTP Server Archiving Cisco 1040 Call Metrics Generating a Cisco 1040 Unreachable Trap Page CHAPT ER Data Management and System Administration Managing Service Monitor Data Backing Up and Restoring the Service Monitor Database Starting a Database Backup Restoring the Database Changing the Password for the Service Monitor Database Managing Log Files Understanding Service Monitor Syslog Handling Maintaining the History Log File Managing Log Files and Enabling and Disabling Debugging Configuring Users (ACS and Non-ACS) Configuring Users Using Non-ACS Mode (CiscoWorks Local Login Module) Configuring Users Using ACS Mode Using Service Monitor in ACS Mode Modifying Roles and Privileges in Cisco Secure ACS Starting and Stopping Service Monitor Processes Using SNMP to Monitor Service Monitor Configuring Your System for SNMP Queries Determining the Status of Windows SNMP Service Installing and Uninstalling Windows SNMP Service Enabling and Disabling Windows SNMP Service Configuring Security for SNMP Queries Viewing the System Application MIB Log File Changing the Hostname on the Service Monitor Server Changing the Hostname, Rebooting the Server, and Regenerating the Certificate Page Reconfiguring Service Monitor after a Hostname Change Changing the IP Address on the Service Monitor Server Page A MIBs Used and SNMP Traps Generated Page B Licensing Licensing Overview Verifying Service Monitor License Status Licensing Scenarios Licensing Process Obtaining a PAK Obtaining a License File Registering a License File Licensing Reminders Evaluation Version: Before Expiry License Size Exceeded B-5 Page C Service Monitor Support for SNMP MIBs System Application MIB Implementation System Application Resource MIB Tables Installed Packages Installed Elements Package Status Information Element Status Information Status of Packages When They Ran Previously Status of Elements When They Ran Previously Scalar Variables Process Map C-8 Sample MIB Walk for System Application MIB C-9 C-10 C-11 Page D Configuring Service Monitor with Cisco Secure ACS Before You Begin: Integration Notes Page Configuring Service Monitor on Cisco Secure ACS Verifying the Service Monitor and Cisco Secure ACS Configuration Page INDEX A B C D E F H M N O P T U V W