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Cisco Systems OL-9351-01 Starting and Stopping Service Monitor Processes, Using SNMP to Monitor Service Monitor

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User Guide for Cisco Unified Service Monitor

OL-9351-01

Chapter2 Data Ma nagement and System Administration

Starting and Stopping Service Monitor Processes

Starting and Stopping Service Monitor Processes

To start and stop Service Monitor processes, select the CiscoWorks link from the upper righthand corner

of the Service Monitor home page, select Common Services> Server > Admin > Processes, and click

Help for instructions. Tabl e 2-3 provides a complete list of Service Monitor-related processes.

Using SNMP to Monitor Service Monitor

Service Monitor supports the system application MIB. This support enables you to monitor Service

Monitor using a third-party SNMP management tool, so that you can:

•Consistently monitor multiple platforms—One platform on which Service Monitor resides and one

or more on which applications in the Cisco Unified Management Suite reside.

•Assess the application health using the system application MIB, which provides the following

information:

–

Applications that Service Monitor installed.

–

Processes associated with applications and current process status.

–

Processes that ran previously and application exit state.

For MIB implementation details and sample MIB walk, see AppendixC, “Service Monitor Support for

SNMP MIBs.”

Note You cannot uninstall the MIB support; however, you can stop Windows SNMP service and set the startup

type to either Manual or Disabled. See Enabling and Disabling Windows SNMP Service, page 2-9.

Configuring Your System for SNMP Queries

To enable SNMP queries, SNMP service must be installed and enabled.

Step 1 Verify that SNMP service is installed and enabled on the server where Service Monitor is installed. See

Determining the Status of Windows SNMP Service, page 2-9.

Step 2 If you determined that SNMP service was not installed, install Windows SNMP Service; see Installing

and Uninstalling Windows SNMP Service, page 2-9.

Table2-3 Service Monitor-Related Processes

Name Description Dependency

QOVR Service Monitor server. QOVRDbMonitor

QOVRDbMonitor Service Monitor database

monitor.

QOVRDbEngine

QOVRDbEngine Service Monitor database. —

QOVRMultiProcLogger Service Monitor process

logging.

—

Contents

Main Page CONTENTS Page Page Page Preface Audience Conventions Product Documentation Related Documentation Obtaining Documentation Cisco.com Product Documentation DVD Ordering Documentation Documentation Feedback Cisco Product Security Overview Reporting Security Problems in Cisco Products Obtaining Technical Assistance Cisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Page CHAPT ER Using Cisco Unified Service Monitor Getting Started with Service Monitor Starting Service Monitor 12 3 Setting Up Service Monitor Copying Image and Configuration Files to the TFTP Server Managing Cisco 1040s Understanding the Cisco 1040 Sensor Details Page Viewing Details for a Specific Cisco 1040 Registering Cisco 1040s to Service Monitors Understanding Automatic Registration and Configuration Files Configuring Service Monitors and Cisco 1040s when Multiple TFTP Servers Are in Use Adding a Cisco 1040 (Manual Registration) Page Editing the Configuration for a Specific Cisco 1040 Editing the Default Configuration (Automatic Registration) Understanding Cisco 1040 Failover to a Secondary or Tertiary Service Monitor Resetting a Cisco 1040 Setting the Time on Cisco 1040s Updating Image Files on Cisco 1040s Moving a Cisco 1040 Deleting a Cisco 1040 Using the Cisco 1040 Web Interface Viewing the Configuration File on the TFTP Server Archiving Cisco 1040 Call Metrics Generating a Cisco 1040 Unreachable Trap Page CHAPT ER Data Management and System Administration Managing Service Monitor Data Backing Up and Restoring the Service Monitor Database Starting a Database Backup Restoring the Database Changing the Password for the Service Monitor Database Managing Log Files Understanding Service Monitor Syslog Handling Maintaining the History Log File Managing Log Files and Enabling and Disabling Debugging Configuring Users (ACS and Non-ACS) Configuring Users Using Non-ACS Mode (CiscoWorks Local Login Module) Configuring Users Using ACS Mode Using Service Monitor in ACS Mode Modifying Roles and Privileges in Cisco Secure ACS Starting and Stopping Service Monitor Processes Using SNMP to Monitor Service Monitor Configuring Your System for SNMP Queries Determining the Status of Windows SNMP Service Installing and Uninstalling Windows SNMP Service Enabling and Disabling Windows SNMP Service Configuring Security for SNMP Queries Viewing the System Application MIB Log File Changing the Hostname on the Service Monitor Server Changing the Hostname, Rebooting the Server, and Regenerating the Certificate Page Reconfiguring Service Monitor after a Hostname Change Changing the IP Address on the Service Monitor Server Page A MIBs Used and SNMP Traps Generated Page B Licensing Licensing Overview Verifying Service Monitor License Status Licensing Scenarios Licensing Process Obtaining a PAK Obtaining a License File Registering a License File Licensing Reminders Evaluation Version: Before Expiry License Size Exceeded B-5 Page C Service Monitor Support for SNMP MIBs System Application MIB Implementation System Application Resource MIB Tables Installed Packages Installed Elements Package Status Information Element Status Information Status of Packages When They Ran Previously Status of Elements When They Ran Previously Scalar Variables Process Map C-8 Sample MIB Walk for System Application MIB C-9 C-10 C-11 Page D Configuring Service Monitor with Cisco Secure ACS Before You Begin: Integration Notes Page Configuring Service Monitor on Cisco Secure ACS Verifying the Service Monitor and Cisco Secure ACS Configuration Page INDEX A B C D E F H M N O P T U V W