Contents
iv
User Guide for Cisco Unified Service Monitor
OL-9351-01
Updating Image Files on Cisco 1040s 1-14
Moving a Cisco 1040 1-15
Deleting a Cisco 1040 1-15
Using the Cisco 1040 Web Interface 1-15
Viewing the Configuration File on the TFTP Server 1-16
Archiving Cisco 1040 Call Metrics 1-16
Generating a Cisco 1040 Unreachable Trap 1-17
CHAPTER
2Data Management and System Administration 2-1
Managing Service Monitor Data 2-1
Backing Up and Restoring the Service Monitor Database 2-1
Starting a Database Backup 2-2
Restoring the Database 2-2
Changing the Password for the Service Monitor Database 2-3
Managing Log Files 2-3
Understanding Service Monitor Syslog Handling 2-3
Maintaining the History Log File 2-4
Managing Log Files and Enabling and Disabling Debugging 2-4
Configuring Users (ACS and Non-ACS) 2-5
Configuring Users Using Non-ACS Mode (CiscoWorks Local Login Module) 2-5
Configuring Users Using ACS Mode 2-6
Using Service Monitor in ACS Mode 2-6
Modifying Roles and Privileges in Cisco Secure ACS 2-7
Starting and Stopping Service Monitor Processes 2-8
Using SNMP to Monitor Service Monitor 2-8
Configuring Your System for SNMP Queries 2-8
Determining the Status of Windows SNMP Service 2-9
Installing and Uninstalling Windows SNMP Service 2-9
Enabling and Disabling Windows SNMP Service 2-9
Configuring Security for SNMP Queries 2-10
Viewing the System Application MIB Log File 2-10
Changing the Hostname on the Service Monitor Server 2-10
Changing the Hostname, Rebooting the Server, and Regenerating the Certificate 2-10
Reconfiguring Service Monitor after a Hostname Change 2-12
Changing the IP Address on the Service Monitor Server 2-13