Cisco Systems OL-9351-01 Data Management and System Administration

CHAPT ER
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User Guide for Cisco Unified Service Monitor
OL-9351-01
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Data Management and System Administration
This section contains the following topics:
•Managing Service Monitor Data, page 2-1
•Managing Log Files, page 2-3
•Configuring Users (ACS and Non-ACS), page 2-5
•Starting and Stopping Service Monitor Processes, page 2-8
•Using SNMP to Monitor Service Monitor, page 2-8
•Changing the Hostname on the Service Monitor Server, page 2-10
•Changing the IP Address on the Service Monitor Server, page 2-13
Managing Service Monitor Data
Cisco Unified Service Monitor (Service Monitor) receives and processes call metrics data from the
Cisco 1040s that are registered to it. Optionally, Service Monitor archives call metrics data to files in the
directory specified for that purpose at the time of installation. To enable and disable archiving, see
Setting Up Service Monitor, page 1-3.
When archiving is enabled, by default, Service Monitor does the following:
•Creates a new data file daily at midnight.
•Creates a new data file whenever the current data file size exceeds 3MB. When a file reaches this
limit, Service Monitor does the following:
– Backs it up—Appends .n to the filetype; for example, .csv.1, .csv2, and so on up to the limit of
50 per day.
– Creates a new data file—Retains the original filetype: (.csv).
•Retains the data files for 30 days before deleting them. If you want to retain the data files for a longer
period, you can back up the Service Monitor data files using the same method you use to back up
your file system. (Common Services backs up the Service Monitor database only and does not
include Service Monitor data files.)
Backing Up and Restoring the Service Monitor Database
The Service Monitor database stores information about Cisco 1040 configuration.