Using Your Cisco SPA302D

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Troubleshooting the Cisco SPA302D

 

 

 

 

 

Troubleshooting the Cisco SPA302D

Advanced troubleshooting is performed by phone system administrators and is not covered in this document. However, some common problems and solutions are described below.

No Network Message

If a “No Network” message is displayed on the phone screen, the WAN interface of Cisco SPA232D is not connected to the network. This means that the Cisco SPA232D cannot connect to the Internet and some functions are unavailable. Try the following actions:

1.Make sure the Internet connection is active.

2.Check the cable connecting the WAN interface of the Cisco SPA232D to the Internet source (for example, the cable modem) to make sure it is functional.

3.Reboot the Cisco SPA232D.

Unresponsive Handset

If the handset is unresponsive after a few moments, press the End Call button to turn the handset off. Wait a few moments and then press the End Call button again to turn the handset back on. If the handset is still unresponsive, remove the batteries for a few moments to “reboot” the handset, and then replace the batteries.

NOTE There is no “hard reset” button on the handset.

Cisco SPA302D Mobility Enhanced Cordless Handset User Guide

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Cisco Systems manual Troubleshooting the Cisco SPA302D, No Network Message, Unresponsive Handset