E.Make sure the cable connecting from your cable or DSL modem is connected to the Voice Gateway’s Internet port. Verify that the Router - Status page of the Voice Gateway’s
F.Turn off the computer, Voice Gateway, and cable/DSL modem. Wait 30 seconds, and then turn on the Voice Gateway, cable/DSL modem, and computer. Check the Router - Status page of the Voice Gateway’s
6.I am not able to access the Voice Gateway’s
A.Refer to “Problem #4, I want to test my Internet connection” to verify that your computer is properly connected to the Voice Gateway.
B.Refer to “Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter” to verify that your computer has an IP Address, Subnet Mask, Gateway, and DNS.
C.Set a static IP address on your system; refer to “Problem #3: I need to set a static IP address on a PC.”
D.Refer to “Problem #10: I am a PPPoE user, and I need to remove the proxy settings or the
7.I need to set up a server behind my Voice Gateway.
To use a server like a web, ftp, or mail server, you need to know the respective port numbers they are using. For example, port 80 (HTTP) is used for web; port 21 (FTP) is used for FTP, and port 25 (SMTP outgoing) and port 110 (POP3 incoming) are used for the mail server. You can get more information by viewing the documentation provided with the server you installed. Follow these steps to set up port forwarding through the Voice Gateway’s
A.Access the Voice Gateway’s
B.Select yes from the Enable
C.Enter any name you want to use for the service.
Appendix A: Troubleshooting
Voice Gateway with Router
55
Common Problems and Solutions
