Chapter 7 Troubleshooting
Symptom |
| Check |
| Remedy |
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Text is not printed | 1. | Is the paper and ribbon loaded | 1. | Load the paper and ribbon properly. |
cleanly. |
| properly? | 2. | Set the proper print density via the |
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| 2. | Is the print density too dark or faint? |
| menu or control software. |
| 3. | Is the platen dirty or deformed? | 3. | If the platen is dirty, remove the dirt |
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| using ethyl alcohol. If the platen is |
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| deformed, contact our service |
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| personnel for replacement. |
| 4. | Is the printhead dirty? Is a label stuck? | 4. | If the printhead is dirty, wipe it off with |
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| the head cleaning pen. If a label is |
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| stuck, remove it. |
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| CAUTION: Avoid using metallic tools |
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| to remove labels stuck inside the |
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| printer. (Metallic tools may damage |
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| the printhead.) |
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| If label adhesive material is stuck to |
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| the printhead, wipe it off with ethyl |
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| alcohol. |
| 5. Are you using a genuine Citizen ribbon | 5. | Use a genuine Citizen ribbon or its | |
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| or its equivalent? |
| equivalent. |
| 6. | Is the printhead position proper for the | 6. Adjust the printhead position, using the | |
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| media being used? |
| printhead adjustment lever. |
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Print position changes. | 1. | Is the paper and ribbon loaded | 1. | Load the paper and ribbon properly. |
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| properly? |
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| 2. | Is the platen dirty or deformed? | 2. | If the platen is dirty, remove the dirt |
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| using ethyl or isopropyl alcohol. |
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| If the platen is deformed, contact our |
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| service personnel for replacement. |
| 3. Are you using a genuine Citizen ribbon | 3. | Use a genuine Citizen ribbon or its | |
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| or its equivalent? |
| equivalent. |
| 4. Are the contents of the data and signals | 4. | If a message of “ERROR | |
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| from the computer proper? |
| etc is displayed on the LCD, check the |
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| contents of the software and the |
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| communication conditions set on the |
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| computer. |
| 5. Are the values of the Menu set proper? | 5. | Set the proper values of the Menu set | |
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| from the control panel or your PC. |
| 6. | Is the media sensor level proper for the | 6. | Incorrect sensor level may cause the |
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| media being used? |
| printer to miss some or all of the |
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Ribbon wrinkles. | 1. | Is the ribbon tension proper for the | 1. Adjust the ribbon tension properly | |
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| media being used? |
| (see P27). |
| 2. | Is the ribbon guide plate guiding the | 2. Adjust the setting angle of the ribbon | |
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| ribbon evenly? |
| guide plate. |
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