Citizen Systems iDP3240 user manual Removing Paper Jams

4.6 Removing Paper Jams

1 Turn off the power of the printer.

2 Open the printer cover.

3 Cut the paper near the paper insertion slot.

4 Move the head springs on both sides in the direction of arrows to unhook them from the chassis hooks, and lift them up.

5 Hold and lift the platen levers, and the platen roller unit can be removed.

6 Remove any paper remaining in the paper path.

7 Holding the platen roller unit in the correct orientation, install it into the printer with its bushes fitted in the bush guides on the chassis.

8 While pushing on the platen roller unit lightly, lower the head springs to hook them to the chassis hooks.

Chassis hook

Push guide

Head spring

Platen roller unit

Push guide

CAUTION:

•Do not attempt to do anything inside the printer immediately after printing because the head and motor are very hot.

•Do not force the head springs to move beyond their moving range.

•When removing remaining paper, do not touch the heated surface of the head with bare hand or with metal.

•After inserting the platen roller, be sure to confirm that it has been set correctly.

•When removing the platen roller unit, the power must be turned off.

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