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Compaq N110 No Operating System OS Loading, Troubleshooting, 2-12, Maintenance and Service Guide

Models: N110 110

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Page 37

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Troubleshooting

2.9 No Operating System (OS) Loading

Reseat power

cord in docking

station and

power outlet.

Hard drive,

go to

Section 2.10.

Diskette drive,

go to

Section 2.13.

CD-/DVD-ROM

drive, go to Section 2.14.

Network,

go to

Section 2.20.

Note:

Before beginning, always check cable connections, cable ends, and drives for bent or damaged pins.

2–12	Maintenance and Service Guide

Page 37

Image 37

Compaq N110 No Operating System OS Loading, Troubleshooting, go to Section Diskette drive go to Section CD-/DVD-ROM, 2-12

Contents

Maintenance and Service Guide DecemberCompaq Armada 110 and Compaq Evo N110 Document Part NumberDocument Part Number Maintenance and Service Guide Third Edition December2 Troubleshooting Contents1 Product Description 3 Illustrated Parts Catalog 4 Removal and Replacement Preliminaries3.1 Serial Number Location 3.2 Computer System Major Components 3.3 Plastics Kit Components 3.4 Hardware Kit Components6 Specifications A Connector Pin Assignments 5 Removal and Replacement ProceduresB Power Cord Set Requirements C Screw Listing IndexProduct Description 1.1 Models and FeaturesMaintenance and Service Guide Figure 1-1 Compaq Armada 110 and Evo N110Computer models are shown in Table1-1 ModelsCompaq Armada 110 and Evo N110 Models and Model Naming Conventions Product DescriptionCompaq Armada 110 and Evo N110 Maintenance and Service GuideModels and Model Naming Conventions Continued Product DescriptionModels and Model Naming Conventions Continued Compaq Armada 110 and Evo N110Product Description Compaq Armada 110 and Evo N110 Maintenance and Service GuideModels and Model Naming Conventions Continued Product DescriptionFeatures Displays, varying by computer model 1.2 Security Enabling Power Savings 1.3 Power ManagementTimeout Settings Hibernation Setting StandbyStandby Maintenance and Service Guide 1.4 Computer External ComponentsFigure 1-2 Display and Left Side Components Display and Left Side ComponentsRight Side and Rear Panel Components Figure 1-3 Right Side and Rear Panel ComponentsProduct Description 1-12a mouse. When this connector is used, both Maintenance and Service GuideRight Side and Rear Panel Components Continued Product DescriptionFigure 1-4 Keyboard Components Maintenance and Service GuideProduct Description 1-14Keyboard Components Maintenance and Service GuideFn key Caps lock keyFigure 1-5 Top Components Maintenance and Service GuideTop Components Product DescriptionTop Components Continued Maintenance and Service GuideOn Scroll lock is on Product DescriptionFigure 1-6 Bottom Components Maintenance and Service GuideProduct Description 1-18Bottom Components Maintenance and Service GuideProduct Description 1.4 Design Overview Troubleshooting Troubleshooting Using the PhoenixBIOS Setup UtilityTroubleshooting Flowcharts Overview Troubleshooting Flowcharts for Portable ComputersTroubleshooting Maintenance and Service GuideIs there power? 2.1 Initial TroubleshootingGo to Section No Power Beeps LEDs, or error Messages?Power up 2.2 No Power, PartPower up in docking station? in dockingTroubleshooting 2.3 No Power, Partpower supply, if applicable Maintenance and Service Guide2.4 No Power, Part Troubleshooting 2.5 No Power, Partdamaged damaged items2.6 No Video, Part Troubleshooting 2.7 No Video, PartMaintenance and Service Guide 2-10Troubleshooting 2.8 Non-Functioning Docking Station if applicableMaintenance and Service Guide Troubleshooting 2.9 No Operating System OS LoadingReseat power cord in docking station and power outlet Hard drive Maintenance and Service GuideCheck the setup utility for correct booting order 2.10 No OS Loading from Hard Drive, PartBoot from diskette? priority through the setup utility and reboot2.11 No OS Loading from Hard Drive, Part 2.12 No OS Loading from Hard Drive, Part 1. Replace 2.13 No OS Loading from Diskette Drive2. Replace Troubleshooting 2.14 No OS Loading from CD- or DVD-ROM DriveMaintenance and Service Guide Troubleshooting 2.15 No Audio, Part2-18 Troubleshooting 2.16 No Audio, PartMaintenance and Service Guide N Replace audioTroubleshooting 2.17 Non-Functioning DeviceMaintenance and Service Guide Non Functioning Device Reseat deviceTroubleshooting 2.18 Non-Functioning KeyboardMaintenance and Service Guide 2-21Troubleshooting 2.19 Non-Functioning Pointing DeviceMaintenance and Service Guide 2-22Troubleshooting 2.20 Network or Modem ConnectionMaintenance and Service Guide 2-233.1 Serial Number Location Illustrated Parts CatalogMaintenance and Service Guide 3.2 Computer System Major ComponentsFigure 3-2 Computer System Major Components Illustrated Parts CatalogSpare Parts Computer System Major Components Maintenance and Service GuideIllustrated Parts Catalog Computer System Major Components continued Maintenance and Service GuideIllustrated Parts Catalog Spare Parts Computer System Major Components Continued Maintenance and Service GuideIllustrated Parts Catalog Computer System Major Components continued Maintenance and Service GuideIllustrated Parts Catalog Spare Parts Computer System Major Components Continued Maintenance and Service GuideIllustrated Parts Catalog Spare PartMaintenance and Service Guide 3.3 Plastics Kit ComponentsFigure 3-3 Plastics Kit Components Plastics Kit Components Spare Part NumberMaintenance and Service Guide 3.4 Hardware Kit ComponentsFigure 3-4 Hardware Kit Components Hardware Kit Components Spare Part NumberMaintenance and Service Guide 3.5 Cable Kit ComponentsFigure 3-5 Cable Kit Components Cable Kit Components Spare Part NumberMaintenance and Service Guide 3.6 Mass Storage DevicesFigure 3-6 Mass Storage Devices Mass Storage DevicesSpare Parts Miscellaneous not illustrated 3.7 MiscellaneousIllustrated Parts Catalog 3-12Spare Parts Miscellaneous not illustrated Continued Maintenance and Service GuideIllustrated Parts Catalog 4.2 Service Considerations Removal and Replacement Preliminaries4.1 Tools Required 4.3 Preventing Damage to Removable Drives Cables and ConnectorsPlastic Parts Avoid dropping drives from any height onto any surface 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions4.6 Workstation Precautions 4.7 Grounding Equipment and Methods Non-conductive plastic bags, tubes, or boxes Metal tote boxes Removal and Replacement Procedures Removal and Replacement Procedures 5.1 Serial NumberMaintenance and Service Guide Figure 5-1 Serial Number LocationDisassembly Sequence Chart 5.2 Disassembly Sequence ChartRemoval and Replacement Procedures Maintenance and Service Guide5.3 Preparing the Computer for Disassembly Removal and Replacement Procedures 5.4 Computer FeetMaintenance and Service Guide Computer Feet Spare Part Number Information5.5 Mini PCI Communication Board 5. Remove the mini PCI compartment cover Figure 5-5 Removing the LED Cover 5.6 LED CoverRemoval and Replacement Procedures 5.7 KeyboardMaintenance and Service Guide Keyboard Spare Part Number InformationFigure 5-6 Removing the Keyboard Screws Figure 5-7 Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboardRemoval and Replacement Procedures Maintenance and Service GuideRemoval and Replacement Procedures 5.8 Optical DriveMaintenance and Service Guide Optical Drives Spare Part Number Information4. Slide the optical drive out of the base enclosure Display Spare Part Number Information 5.9 Display5. Lift the hinge covers straight up to remove them 6. Position the computer with the front facing you Figure 5-11 Installing the Display Screws Reverse the above procedure to install the displayRemoval and Replacement Procedures Maintenance and Service GuideHeat Sink Spare Part Number Information 5.10 Heat SinkMaintenance and Service Guide Removal and Replacement ProceduresFigure 5-12 Removing the Heat Sink Screws 5-194. Pull the heat sink away from the base enclosure at a Follow these steps to replace a damaged thermal pad Removal and Replacement Procedures 5.11 ProcessorProcessor Spare Part Number Information 5-22Figure 5-14 Removing the Processor Top Cover Spare Part Number Information 5.12 Top CoverMaintenance and Service Guide Removal and Replacement ProceduresFigure 5-15 Removing the Top Cover Screws 5-254. Turn the computer top side up with the front facing you Diskette Drive Spare Part Number Information 5.13 Diskette Drive5. Remove the diskette drive from the top cover Removal and Replacement Procedures 5.14 TouchPadMaintenance and Service Guide TouchPad Spare Part Number InformationMaintenance and Service Guide Removal and Replacement Procedures3. Slide the TouchPad bracket forward 4. Lift the TouchPad bracket up and remove it from the top coverRemoval and Replacement Procedures Reverse the above procedure to install the TouchPadMaintenance and Service Guide 5. Remove the TouchPad board and cable from the top cover FigureRemoval and Replacement Procedures 5.15 Hard DriveHard Drive Spare Part Number Information 5-323. Remove the hard drive bracket 2 from the base enclosure Disk Cell RTC Battery Spare Part Number Information 5.16 Disk Cell Real Time Clock RTC BatteryFigure 5-21 Removing the Disk Cell Battery Reverse the above procedure to install the disk cell RTC batteryRemoval and Replacement Procedures Maintenance and Service GuideRemoval and Replacement Procedures 5.17 FanMaintenance and Service Guide Fan Spare Part Number InformationRemoval and Replacement Procedures Reverse the above procedure to install the fanMaintenance and Service Guide 3. Disconnect the fan cable from the system boardMaintenance and Service Guide Removal and Replacement ProceduresFigure 5-23 Routing the Fan Cable 5-38System Board Spare Part Number Information 5.18 System BoardMaintenance and Service Guide Removal and Replacement Procedures4. Turn the base enclosure top side up with the front facing you Figure 5-24 Removing the Exterior System Board Screws7. Remove the optical drive alignment rail Removal and Replacement Procedures Reverse the above procedure to install the system boardMaintenance and Service Guide 9. Make sure the PC Card eject button 1 is fully depressed FigureMaintenance and Service Guide Removal and Replacement ProceduresFigure 5-27 Routing the Microphone Cable 5-43This chapter provides physical and performance specifications SpecificationsMaintenance and Service Guide ComputerComputer Continued SpecificationsRelative Humidity non-condensing ShockMaintenance and Service Guide Specifications14.1-inch XGA, TFT Display 12.1-inch SVGA, TFT Display SpecificationsLogical configuration SpecificationsMaintenance and Service Guide 10.0-GB Hard DrivePhysical configuration Specifications10.0-GB Hard Drive Continued 20.0 GBMaintenance and Service Guide SpecificationsDiskette Drive Diskette sizeCD-ROM Drive SpecificationsMaintenance and Service Guide SpecificationsDVD-ROM Drive AC Adapter Specifications6-10 Specifications Battery PacksMaintenance and Service Guide System DMA SpecificationsHardware DMA System FunctionMaintenance and Service Guide SpecificationsSystem Interrupts System I/O Addresses Specifications6-14 Maintenance and Service Guide SpecificationsSystem I/O Addresses Continued System I/O Addresses Continued Specifications6-16 Maintenance and Service Guide SpecificationsSystem Memory Map Maintenance and Service Guide Connector Pin AssignmentsTable A-1 Stereo Speaker/Headphone Table A-2 MicrophoneTable A-3 Keyboard/Mouse Connector Pin AssignmentsTable A-4 RJ-11 Modem Maintenance and Service Guide Connector Pin AssignmentsTable A-5 RJ-45 Network Interface Table A-6 Universal Serial BusMaintenance and Service Guide Connector Pin AssignmentsTable A-7 Serial Maintenance and Service Guide Connector Pin AssignmentsTable A-8 External Monitor Table A-9 Parallel Connector Pin Assignments3-Conductor Power Cord Set Power Cord Set RequirementsGeneral Requirements 3-Conductor Power Cord Set Requirements-By Country Country-Specific Requirements1. The flexible cord must be HAR Type HO5VV-F Maintenance and Service Guide Screw ListingTable C-1 M2.5 × 5 Screw Table C-2 M2.5 × 4.5 Screw Maintenance and Service GuideScrew Listing Table C-2 M2.5 × 4.5 Screw Continued Maintenance and Service GuideScrew Listing Screw Listing Table C-2 M2.5 × 4.5 Screw ContinuedTable C-2 M2.5 × 4.5 Screw Continued Maintenance and Service GuideScrew Listing Screw Listing Table C-2 M2.5 × 4.5 Screw ContinuedTable C-3 M2.5 × 7 Screw Maintenance and Service GuideScrew Listing Screw Listing Table C-3 M2.5 × 7 Screw ContinuedTable C-3 M2.5 × 7 Screw Continued Maintenance and Service GuideScrew Listing Screw Listing Table C-4 M2.5 × 5.5 ScrewC-10 Index Page Page Page Index-5 Index-6

2.9 No Operating System (OS) Loading

Reseat power

go to

drive, go to Section 2.14.

2–12