MATRIX 400™ REFERENCE MANUAL
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10
TROUBLESHOOTING GUIDE
Problem Suggestion
are incorrect, corrupted or
incomplete. In VisiSet Communication folder check the settings of
Header and Terminator String parameters.
In VisiSet™ Data Collection folder, check the settings of
DATA FORMAT parameter group.
How do I obtain my reader
Serial Number?
The reader Serial Number consists of 9 characters: one
letter, 2 numbers, another letter followed by 5 numbers.
The reader Serial Number is printed on a label that is
affixed on the bottom case near the reading window.
The Serial Number can also be obtained by selecting
Tools/Get Reader Serial Number from the command
menu in VisiSet. A dedicated window will appear.
How do I obtain my reader
Order Number?
The reader Order Number consists of 9 numbers.
The reader Order Number can be obtained by selecting
the Tools/Get Reader Order Number from the command
menu in VisiSet. A dedicated window will appear.