Troubleshooting Tips | Datamax PE specification

TROUBLESHOOTING

7.0Introduction

Occasionally, situations occur that require some troubleshooting skills. Possible problem situations and potential solutions are listed in this section. While not every situation is addressed, you may find some of these tips helpful. If you do not feel comfortable performing the action or for problems that may persist or that have not been covered in this section, contact a Technical Support Representative.

7.1Troubleshooting Tips

The Printer fails to power up (no lights):

Verify that the AC power connection has been made at both the wall and the printer and the power switch is turned ‘on’.

Verify that the AC power outlet being used is operating correctly. Test the outlet by connecting another device to it.

The AC power cord may be damaged; replace.

The Printer’s power switch may be defective or the fuse may be blown; call for service.

52	PE Series Operator’s Manual

Image 62

Datamax PE manual Troubleshooting Tips, Printer fails to power up no lights

Contents

PE Series Operator’s Manual Page 88-2082-01 Rev. C1 Page Agency Compliance and Approvals Important Safety Instructions Contents Using Your Printer Appendix C Appendix aAppendix B Appendix DPage Right-Hand Model Printer OverviewIntroduction Standard Features About This Printer Optional Features PE Series Operator’s Manual Before Using This Printer Getting Started Inspecting the Printer General Overview Right-Hand Model, External Front View Right-hand Model, Interior Front View Setting Up the Printer Connecting the Printer Loading Media Head-Lift Lever Media Loading Media Loading detail Loading Ribbon Thermal Transfer Ribbon Loading Path J-Hook Ribbon Removal Removal of a Partially Used Roll of Ribbon Removal of a Completely Used Ribbon Installing a Flash Cartridge Flash Cartridge Connector Location 10 Inserting the Memory Cartridge Printing a Configuration Label 11 Configuration Label PE Series Operator’s Manual Configuration Label Explanation Test Pattern Label 12 Test Pattern Label Pin 4 Not Used Applicator ConnectionApplicator Port Pin Assignments Pin function explanation Pin # Function Direction 13 End Print Signal Options Options Port Pin Assignments Options PortDescription PE Series Operator’s Manual Control Buttons Using Your PrinterUsing the Printer’s Front Panel LCD Contrast LightsMenu Keypad Accessing the Menu Tree Basic Functions Factory preset Value range Advanced Setup PE Output Signal Ribbon Low Heat SettingBackfeed Cntrl Backfeed Speed Print SpeedSlew Speed Label Width Symbol Set Factory SettingsModify Password Security Check Feedback Mode ProdigyPlus ModePause Mode Offset Bias *220 Test Mode Comm Setup *PORTA *9600 *8 *N *1 *BOTH Control Codes Test I/O Test PrintFront Panel Serial Loopback Print File Installed OptionsPrint Directory Copy Module Sensor Definitions Inputs Sensor Name Possible Condition PE Series Operator’s Manual Media Sensor Adjustment Media Width Adjustment Example of the Media Width Adjustment Label Start of Print Label Presentation Setting Start of Print and Peel Position Controlling Print Quality PE Series Operator’s Manual Interior Exterior Area Method Interval Cleaning SchedulePrinter Cleaning Schedule Cleaning the Printhead Cleaning the Printhead Cleaning the Platen Roller Troubleshooting Tips Printer fails to power up no lights Black boxes in display Skips Labels every other No Print Poor Print Quality Missing Data in the printed label LCD Display Error MessagesAlarm Description BQQMJDBUPS!CVTZ DPWFS!PQFO!GBVM U IFBE!VQ!GBVMU PVU!PG!TUPDL QSJOUIFBE!GMU SJCCPO!GBVMU SJC!TBWFS!GBVMU UPG!GBVMU Character Dump Mode Ascii Character Dump LabelPage Ascii Control Chart Appendix a PE Series Operator’s Manual Appendix B Available Fonts and Barcodes Table B-2 Valid Human-Readable Font Ascii Characters Human-Readable FontsTable B-1 Human-Readable Font Sizes Font Matrix Sizes Charac. Per Inch Dot 203 Height WidthPage Identifies the internal Triumvirate font Barcode Fonts Table B-3 Valid Bar Code Font Ascii Characters PE Series Operator’s Manual Barcode O Barcode S Barcode T Barcode z Table C-1 Serial Cable Requirements Appendix CCable Listing PE Series Operator’s Manual Appendix D Applicator Port Test Box PE Series Operator’s Manual Error Codes Appendix E PE Series Operator’s Manual Printing Printer SpecificationsAppendix F Communications Physical ElectricalEnvironmental Media Fonts and Bar Codes Printer Dimensions Figure F-1 Print Engine Critical Dimensions Media Specifications Table F-1 Acceptable Media Specifications Label Type Print Image Ribbon Type Speed Energy Durability Media and Ribbon BasicsTable F-2 Media and Ribbon Overview Appendix G Menu Tree PE Series Operator’s Manual Printer Warranty InformationAppendix H Thermal printhead Warranty Service Procedures General Warranty Provisions Limitation of Liability PE Series Operator’s Manual